Mary Arsenault

Administrative Assistant/Receptionist

Tarpon Springs, FL 34689

adg7tx@r.postjobfree.com

727-***-****

Health Information Technology graduate with years of experience providing excellent customer service and managing resident relations with accurate medical distribution and a caring attitude. Capable of answering multiple phone lines and performing office duties, scheduling staff members, and admission/intake of residents. My experience includes; knowledge of the appropriateness of placement and continued residency for the residents, interviews with resident's family members to confirm appropriateness of admission, admission criteria, health assessment requirements and timeframes, continued residency and exemptions.

Willing to relocate to: Palm Harbor, FL - Oldsmar, FL - Clearwater, FL Authorized to work in the US for any employer

Work Experience

Uber Driver

Uber Partner Drivers - Pinellas County, FL

January 2020 to Present

Currently doing Uber Eats Delivery only

Patient Concierge

Suncoast Hospice

April 2018 to January 2020

Explain Suncoast Hospice services to patients and families. Assist the RN's with admissions by getting consents signed, scheduling transportation, ordering DME, and any other task needed to get the admission done.

Admissions Coordinator/Business Development Coordinator Fletcher Health & Rehabilitation Center

October 2016 to August 2017

Admit patients; verify insurance, obtain authorization, General office duties, answer phones, call hospitals and

Doctors.

Scheduler/Admin

Angels Care Home Health - Tampa, FL

September 2015 to October 2016

Schedule nurses to see patients in assisted

Living facilities or their homes. Assist with Intake and setting up charts. General office duties.

Assistant Adminstrator

Angels Senior Living

July 2014 to September 2015

Assist with general office duties, admissions;

Tours, resident's health assessment, Admission package, resident's rights. Maintain facility in ACHA compliance

Caregiver/Medication Tech

Angels Senior Living - Dunedin, FL

June 2010 to July 2014

Cook

Assist residents in daily activities

Order and distribute medication to residents

Prepare and serve meals

Assist with tours

Admin

The Villas at Lakeside Oaks - Dunedin, FL

May 2013 to May 2014

Assist residents with medication

Assist administrator with multiple office duties, Tours, admissions, and activities. CSR/Assistant Manager

Advance America - Beaumont, TX

August 2009 to June 2010

Answer multiple phone lines

Qualify customers for payday loan

Handle large amounts of money

Responsible for opening/closing of store

Emeritus

Dowlen Oaks - Beaumont, TX

May 2009 to August 2009

Concierge/Receptionist)

Greet guests as they visited facility

Answer multiple phone lines

Schedule doctors' appointments for residents

Assisted CNA's with meals for residents

Education

Associates of Science degree in Health Information Technology in Health Information Technology

Devry University - Tampa, FL

October 2011

High school diploma or GED

Palm Harbor, FL

Skills

• fast learner

• Customer Service Skills

• Cash Handling

• Communications

• Receptionist

• Management

• Medical Scheduling

• Multi-line Phone Systems

Certifications and Licenses

Driver's License

Assessments

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Scheduling — Familiar

August 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Verbal Communication — Proficient

August 2019

Speaking clearly, correctly, and concisely.

Full results: Proficient

Front Desk Agent (Hotel) — Proficient

August 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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