Manager Employee Relations

Jessica Riedy

Fairfield, OH ***** 513-***-**** ***********@*****.*** LinkedIn

Senior Project Operations Manager

A senior-level leader with 13+ years of success using an analytical mindset to manage the operations of thriving organizations. Proficient knowledge of how to supervise and train staff, manage the movement of company finances, build strong community partnerships, and improve performance to boost client retention. Possess a wealth of experience coordinating logistics to align with corporate growth strategies. Able to use collaborative nature to create a workplace culture that promotes inclusivity and positive morale.

Core Competencies

Strategic Planning

Client & Contractor Management

Cost Reduction Strategies

Project & Program Development

Process Improvements

Data-Based Report Generation

Financial Analysis & Budget Use

Team Leadership & Trainings

Quality Assurance Testing

Performance Audits

Public Outreach Coordination

Community Engagement

Professional Experience

COLLEGE NANNIES, SITTERS AND TUTORS – Cincinnati, OH August 2019–Present

Operations Manager

Oversee the proper execution of numerous operations to maintain a streamlined workspace for eight national franchises. Manage a variety of HR and staff leadership responsibilities such as talent recruitment and facilitating trainings to onboard new hires on company procedures. Monitor staff performance, identify opportunities for enhancing output, and establish process improvements to help them reach their optimal job potential. Mentor employees through professional development skills that raise their morale and build a path for career ascension. Secure local and affordable childcare options for employees. Track internal finances to guarantee that billing and payroll functions are properly processed so payments are made accurately and on time. Compile data that gives senior leadership detailed overviews of productivity and customer service levels. Coordinate logistics for events aimed at raising visibility of the company to local communities. Perform internal financial audits using QuickBooks, as well as audits on production and staffing.

Key Achievements:

Created and introduced brand new HR policies and procedures to streamline employee relations.

Developed a management scorecard which was distributed to all employees.

PROVEST, LLC – Cincinnati, OH August 2007–August 2019

Operations Manager

Routinely analyze data, study metrics, and use change management to figure out new ways internal procedures that increase efficiency while also cutting costs. Worked with executive management to improve workplace conditions and build employee satisfaction. Trained new hires on internal protocols and held employee reviews to discuss opportunities for growth. Delegated assignments and supervised KPIs for contractors across Ohio, Indiana, and West Virginia. Remotely managed the offices in Cleveland as well as a team in India. Engaged with clients to assess their satisfaction with company services and used feedback to establish process improvements for future use. Managed payroll as well as tracked $6–10M in annual revenue.

Key Achievements:

Recognized by senior leadership for continuously exceeding job-related expectations.

Created a template for advancing a peer recognition award survey.

Additional Job History

Training Specialist/Sales Representative/Collections Representative, CitiBank – Florence, KY

Customer Service Specialist/New-Hire Training Specialist, FedEx – Cincinnati, OH

Education

Bachelor’s Degree in Business Management, [University of Phoenix] – Phoenix, AZ (2013)

Technical Skills

Microsoft Office Suite • Internal Proprietary Systems • ADP • QuickBooks

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