Customer service, Learning, Communication, Attention to detail.
Resume:
KGAHLISO SANNAH SANKIE LIPHOKO
CONTACT DETAILS
Zamdela
Sasolburg
1949
adg7pw@r.postjobfree.com
Career Objective
To succeed in an environment of growth and excellence and earn a job which provides job satisfaction and self-development and help me achieve personal as well as organizational goals.
ACADEMIC DETAILS
B-Tech in Operations Management 2016
Vaal University of Technology
National Certificate in Banking Financial Services NQF 5 2010-2011
Milpark Business School
EMPLOYMENT PROFILE
Assistant Teller B2 July 2018-December 2018
South African Post Office (Fixed-term contract)
Purpose:
Deliver customer service by performing work regarding a project in the back office, counters, clients area and other service points
Job Requirements:
Ensure that the SASSA/SAPO Card swop process is followed at all times.
Provide product and service information to customers
Render a customer care and after sales services (Handle enquiries, resolve complaints)
Keep and record statistics and maintain and present management information as required (Manually/Electronically)
Provide forms and marketing material in customer area
Assist branch management in control and management of customer queues
Ensure adherence to all financial and operational policies and instructions
Perform other office duties as instructed.
Reason for leaving: End of Contract
Bank Teller 2007-2012
First National Bank (Full time)
Purpose:
• To provide excellent service by processing client transactions in a quick correct and efficient
manner according to specified procedures.
Job Requirements:
• Receiving, posting and processing utility payments as well as daily reconciliations
• Receive customer’s payment by cash, cheque, credit card, or automatic debits
• Issue receipts and change due to customers Count Money in cash drawers at the beginning of
shifts to ensure that amounts are correct and that there is adequate change.
• Assist with customers questions and provide information where applicable
• Calculate total payments received on a daily basis and reconcile with receipts
• Achieve net profit growth for business.
• Manage average Rand value of differences to minimize losses to the business.
• Manage the migration of accounts from transactional to Self Service.
• Compliance with procedures and processes contained in the Golden Rules.
• Manage own development to increase own competencies.
Reason for leaving: Retrenched
SPECIAL SKILLS
Computer Literacy Skills (word, excel, power point, karabo, intergrated grant payment system)
Customer Service Skills
Learning Skills
Communication Skills
Attention to detail
REFERENCES
Mr Thekiso Mokone : SASSA\SAPO Project Team Leader
Company : South African Social Security Agency
Tel (Work) : 016-***-**** / 072*******
Mrs Ncebakazi Bangani : Business Manager
Company : First National Bank
Tel (Work) : 087-***-**** / 079*******
Contact this candidate