Krystal Thompson

346-***-****

adg7n4@r.postjobfree.com

OBJECTIVE

• Great experience in working with youth and parents that comes naturally which resulted in providing safe, fun, and learning environments.

• Understanding and proficient use of various standard office equipment, protocols, and soft skills that has led to many opportunities for my career and the companies/organizations I’ve enjoyed working for and with.

STRONG SKILLS

• Prioritize Assignments

• Good Customer Service

• Microsoft Office (Basic)

• Communicate (Orally & Writing)

• Good Independent Decision Making

• Great Time Management

• Handle Confrontation Situations

• Exceptional Judgment

• Comfortable During

• Scheduling

• Team Management (8 years)

• 10 Key Calculator (8 years)

• Leadership Experience

WORK HISTORY

Second Corinth MBC March 2009 – Current

Administrative Assistant

• Oversee receptionist area, greeting visitors, and responding to telephone in- persons request information.

• Handle all media and public relations inquiries.

• Coordinate inventory orders, office supplies, and travel arrangements that’s needed.

Pulse Physicians Organization April 2020 – September 2020

Receptionist

• Serves visitors by greeting, welcoming, and directing them appropriately.

• Notifies company personnel of visitor arrival.

• Maintains security and telecommunications system.

• Informs visitors by answering or referring inquiries.

• Directs visitors by maintaining employee and department directories.

• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.

• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Contributes to team effort by accomplishing related results as needed.

ABM-United Arlines(Contract)

Ticket Handler November 2019- March 2020

• VBC/Baggage

• Handling a full range of customers with great customer service

• Assist passengers with tagging luggage

• Baggage check in

• Answers inquiries about flight schedules.

The Post Oak Hotel at Uptown October 2018 – March 2019

PBX Operator

• The PBX Operator monitors all areas and on operations of the hotel to ensure adherence to proper standards and Compliance with Forbes five-star service requirements.

• Competently connect all telephone calls to the proper extension. Have firm knowledge of all hotel extensions. (No telephone hold longer than 30 seconds without offering call back).

• Take detailed written messages and enter into computer/operating systems. Relay messages to guest or leave messages on phone for guest.

• Use a two-way radio to communicate with all departments within the hotel.

• Operate fax machine to send and receive faxes. Log all incoming faxes and contact receiver within ten minutes of request.

Dean’s Contract/ Disa Global Solutions March 2018 – July 2018

Backgrounds/ Driver Qualifications Assistant (Contract)

• Processing of forms related to driver applications which may require research, data entry, scanning and manually altering information to insure compliance accuracy.

• Work with management to create and prioritize needs for the client.

• Identify, analyze and interpret client’s driver files to FMCSA regulations.

• A clear understanding and managing different stages of the driver qualification file in order to comply with regulatory requirements

• Takes action as directed and needed to support the Driver Qualification Services department.

• Filter and clean inbound documents for driver qualification processing

• Review analyze rough/blurred documents and arrange in a clear format

• Cross train on all DISA service lines that build a driver file.

Douglas Guardian Services June 2015 – February 2016

Regional Administrator

• Resolved escalated client requests regarding title issues, finance charges and late fee negotiation

• Kept current on regulations and compliance requirements, and adhered to operational risk controls

• Provided excellent customer service to existing/new customers (answering up to 50 calls/emails daily)

Boys and Girls Club of Greater Houston September 2012 – June 2016

Education Director

• Organized safe impact programs for youth and supervised while interacting with youth daily as required

• Achieved department goals and objectives by instituting new processes and standards for youth

• Openly exchanged ideas and materials with coworkers to create activities that helped strengthen youth

• “Girls Club”: Spearhead mentoring group every Tuesday and Thursdays of each week.

• In addition to Boys and Girls Club policies, followed city ordinances for dealing with youth

The Methodist Hospital September 2011 – December 2011

Administrative Assistant (Contract)

• Perform data entry, answering phones, filing forms, ensuring payments made, and other assigned duties

• Assist the doctor with various reports/forms, verify patents photo identification, and make copies

• Provided assistance of the release of medical records as requested by patients with doctors overview

• In compliance with Methodist procedures/rules, would answer questions in an efficient manner

EDUCATION

University of Phoenix Houston, TX

Some courses completed

Jack Yates High School Houston, TX 2009

High School Diploma

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