Support administrator, secretarial diploma.
Resume:
Kim Janse Van
Vuuren
Curriculum Vita
PERSONAL INFORMATION
TITLE : Mrs
SURNAME : Janse Van Vurren
NAME : Kim, June
ADDRESS : Al Reef Downtown
Apartment Door 201
Building 8
Abu Dhabi
TELEPHONE : 054-***-****
*****.******@*****.***
IDENTITY NUMBER SA : 820**********
EMIRATES ID : 784-1-982-***-****-9
MARITAL STATUS : Married
DEPENDANTS : None
LINGUISTIC ABILITIES : English (first language)
Afrikaans (second language)
DRIVER’S LICENCE : Full drivers licence
EDUCATION:
SCHOOL ATTENDED : Queens high school
HIGHEST STANDARD PASSED : Matric - senior certificate SUBJECT PASSED : English (first language)
Afrikaans (second language)
Biology
Accountancy
Business economics
Home economics
EMPLOYMENT HISTORY
NAME OF FIRM : DRIVERISK PTY LTD
DATE : August 2015 – November 2019
TITLE : TECHNICAL PRODUCT SUPPORT / TRAINER LEVEL 3 Supporting the product
Investigating faults, trends, problems
Statistics
Scheduling
Allocation of units, testing units to check functionality and updates of units
Assisting with PSIRA accreditation
Developing and improving training department skills Ongoing training skills for trainers
Administration
Data Capturing
Investing Fuel losses, Fuel capacity,fuel consumption Project planning on new development and new products Quoting and invoicing
Presentations
Dealing with developers on a daily basis to update on daily errors or new updates
Dealing with client queries in a daily basis, telephonic and email daily.
Booking units into stock and repairs
Doing investigation reports for Fuel loss and tampering on units.
EMPLOYMENT HISTORY
NAME OF FIRM : DRIVESMART AFRICA
DATE : AUGUST 2012 – JULY 2015
TITLE : RISK MANAGER
Data capturing
Accessing driving patterns
Speaking to drivers
Training fleet managers, controllers, and operations managers Building relationships with clients
Identifying risk and ongoing risk at transport companies Managing a business plan, investigating problem areas and client visits.
Compiling reports on an ongoing basis
Conducting monthly management meetings
Administrator
Conducting training for operations
Overlooking data analysis for data and vehicle updates. Invoicing
EMPLOYMENT HISTORY
NAME OF FIRM : ALTECH NETSTAR VEHICLE TRACKING
DATE : JAN 2007 – JULY 2012
Title : Operator’s supervisor / Airtracker
Dealing with incoming and outgoing calls
Testing of units for clients
operating a workstation according to procedures and standing instructions.
Assisting clients when phoning into the control centre as efficiently as possible.
Verification of client details.
Dealing with traumatized / irate clients.
Maintaining service levels regarding procedures on alarm violations received, testing, live cases and telephony system. Dealing with traumatized / irate clients.
Staying updated with products and developments. Training and call evaluations
Fleet management for corporate clients
OBC updates daily
Helicopter crew – tracking of stolen and hijacked vehicles from the helicopter
EMPLOYMENT HISTORY
NAME OF FIRM : STANDARD BANK CARD DIVISION
Date : March 2001 – June 2006
Title Supervisor/ Call Centre Consultant
Promoted and appointed team leader where I performed these duties for one year - 2003
Duties: successfully managed a team of 7 individuals’ whose primary function was to satisfy the needs of card customers. Escalation for all customer queries should the need arise. Act as a mentor, guiding team to success.
Delivered training
Managed leave schedule.
Managed shift schedule.
Dealt with kra’s
My team met ensured skills criteria.
Strived to always assist my team in being successful in any way possible.
Targets included:
Conducted transaction monitoring to ensure companies policies and procedures were met.
Ensure targets and goals were met, according to sla’s, had to achieve a 90% average on a daily basis
Min of a 60 call average.
Logging of calls of a 100 % average
Checking logging in time - statics
QA for operations call centre
New business consultant (2ic)
Taking incoming calls
Dealing with new card applications
Faxing
Follow ups with clients
General queries – balances, finance charges, reversals of card charges
Limit increases
Managing daily activities
Monitor, identify, document and coach agents on their performance
Monitor schedule adherence and absenteeism
QA random calls
Setting of targets for agents to achieve
Selling of Mastercard and related products
Africa card call centre consultant
Authorisations
Limit increases
Assisting with general queries and complaints
Helping with lost and stolen cards
Helping with lost and stolen cards
Scheduling of shifts for agents
Six sigma project
FICA sigma project
Reversing card charges, calculating interest
General customer services
COURSES ATTENDED
changing leadership
communicating and reinforcing change
understanding conflict
the negotiation process
professional assertiveness
assertiveness from the inside out
managing others through change simulation
lead and communicate effectively as a new manager
money laundering
fraud risk management
completed a leadership college diploma course for call centre management management course – NQF4
Between 2006 -2007 I worked for a broadband company in the United Kingdom PART TIME EMPLOYEMENT
NAME OF FIRM : Kensington Ridge primary school
Job specification : Day care administrator
Date : July 1999 – July 2000
Name of firm :E-Data
Job specification :web developer assistant
Date :July 1998
Name of firm : San Marie nursery school
Job specification : Day care administrator
Date :June 1995 – December 1997
COMPUTER LITERACY
LOTUS I 23
MICROSOFT WORD
MICROSOFT EXCEL
WINDOWS 98, 99, 2000, 2007, 2010
MICROSOFT POWER POINT
OFFICE XP
Diploma received from quest for secretarial diploma certificate received Diploma Nail Technician - Completed
BCOMM – Communications, accounting, business, (2nd year) UNISA REFERENCES:
Helga
HR Drive Risk
Paula Van Wyk
Gm – Drivesmart
Ralph Govender / Preshan Pillay
Supervisor – Netstar pty ltd
Wayne Bradbury
Manager - standard bank card division
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