Manager Desktop Support
Resume:
Communication
Interpersonal
Leadership
Analytical Skills
ABHISHEK KSHATRIYA
Mobile
adg7ke@r.postjobfree.com
SENIOR IT LEADER WITH 2 DECADES OF PROFESSIONAL EXCELLENCE PROFESSIONAL
SKILLS
Global Services Delivery
IT Infrastructure Management
P&L Accountability
Cost Control & Optimization
Center & Site Leadership
Global Production Support
Strategic Project Management
IT Services & ITSM
Pre-Sales & Solution Planning
Transition Planning & Governance
SUMMARY
Technology leader with nearly 2 decades of leadership experience in Setting-Up IT Infrastructure and Global Service Delivery experience with focus on People, Processes, Technology, Cost, Project, Governance, Risk & Compliance. Proven abilities in enhancing business profitability ($50M) and cost optimization, setting up Centres of Excellence, establishing infrastructure service support capabilities at global level, Setting up Data Center Services and NOC services. A people-centric professional with extensive cross-cultural exposure, having led large team of associates (600+) support and achievements in setting up delivery teams in UK, China and Australia. A strategic thinker and a cross-functional expert, with expertise in leading and managing multi- million dollar portfolios internationally with a solutioning approach, Transition & Transformation Programme management, deftly managed large engagements, Pre-Sales support and Contracts Management. Proven expertise in driving client centric initiatives and achieving the highest level of satisfaction, handled site leadership roles and managed cross-functional responsibilities. Outstanding achievements in setting up Data Center Services and NOC services. Skilled in deciding the technical architecture and design, requirement analysis, setting KPI’s, project monitoring & control, resource management, risk management, change request management, agile practices, implementing innovations in technology, design and implementation of support systems for critical businesses by teaming with the teams globally. Have delivered exceptional outcomes in multi-phase long term projects by providing strategic direction, implementing project management best practices and delivering improved operational metrics by providing both onsite and offshore support.
CAREER DOSSIER
COMPUCOM SYSTEMS LTD (An Office Depot Subsidiary) as Director IT Services, since May’ 16 Cummins Inc. as – Deputy General Manager (DGM)
Global Application Hosting Service Delivery Team Lead & Operations Leader for EMEA & APAC Region, Oct’ 11-Apr’ 16
Cummins Business Services IT as an Executive Manager, Feb’ 06-Oct’ 11 Wipro (Core) as Site In-Charge, Jun’ 04-Jan’ 06
HP as Program Manager, Jan’ 02-May’ 04
SOFT SKILLS
ABHISHEK KSHATRIYA
Mobile
adg7ke@r.postjobfree.com
SENIOR IT LEADER WITH 2 DECADES OF PROFESSIONAL EXCELLENCE AILS
2010-2012 2010-2012 2010-2012
2010-2012
CERTIFICATIONS
@ Compucom Systems Ltd.
Providing visionary support and direction to Global IT infrastructure Services team of over 600 Associates supporting 50+ clients globally. Responsible for developing strategic road-maps for business enhancement, service improvements, enhancing customer experience and driving initiatives for realizing the profitability targets and propelling revenue growth as well as cost optimization.
Holds the distinction for strengthening business capabilities and boosting revenue growth opportunities by setting up a robust IT infrastructure, contributed to savings of over $30M by defining an offshoring strategy and grew the team strength in India from 300 to 600+ associates. Grew the India Delivery Center strength from 500 to 1000+ associates within 2 years.
Played a key role in driving operational improvements and delivered mission-critical outcomes by ensuring seamless transitions by building software development capabilities in India. Developed security and automation skills for ensuring smooth new client transition in India.
Instrumental in implementing best practices in people management and have been stellar in reducing the attrition rate by 15% by providing opportunities to leverage global technical pool.
Established the Application development vertical by strategically spearheading the end to end responsibilities including identifying, recruiting and setting up the apps development team of more than 300 resources for different technologies in 6 months.
Facilitated a culture of high-performance, for enhancing productivity and resource optimization.
Established the entire infrastructure with proactive initiatives for work from home for 1300 employees during COVID 19 pandemic. Holds the distinction for setting up the framework to manage the operations flawlessly for remote employees, with 100% CSAT.
@ Cummins Inc.
Defined and built the Global service delivery capabilities at Cummins, this was implemented across all verticals globally.
Spearheaded IT Infrastructure team, comprising of multiple track and IT service Unix (Solaris & Linux flavors),Database (Oracle & SQL Server)Windows Server, VMware, Citrix XenServer/XenApp Environment;( across 5 Data centers globally)production Support & BU IT Operations.
Masterminded infrastructure strategy and provided strategic direction as well as leadership support for continuous improvement in the infrastructure set-up and service availability to the end users.
Ensured operational readiness, implemented disaster recovery plans and demonstrated techno- commercial excellence for seamless business operations.
Played the role of a mentor, coach and a transformational leader for training teams on the infrastructure requirements.
Project Highlights:
Virtualization: Migration of 300+ Physical servers to VMware on IBM X3650 & X3850 hardware to align it with corporate IT Strategic Roadmap.
Migration of Oracle ERP databases from SUN Sparc M5000 to Oracle T4-1 servers.
Working with IT security team to complete the windows Server patching audit and completing the implementation for MIP in time.
OS Standardization, upgrading 653 Windows 2003 servers to Windows 2012 across Cummins
Inventory Management for 3200 + server spread across Cummins,95% of Ownership accuracy. KEY HIGHLIGHTS
EDUCATION
Bachelors of Commerce (B.Com),
Madhav College, Vikram University,
Ujjain, 1996 – 1998
Higher Diploma in Software Engineering
Microsoft Certified Systems Engineer
Certified Novell Administrator
ITIL Certification Version 3
6 Sigma Green Belt
Certified Scrum Master
Insert Picture
TRAININGS
Leadership Excellence
IIIM, Bengaluru, 2017
Finance of Business Heads
IIIM, Kolkata, 2018
ABHISHEK KSHATRIYA
Mobile
adg7ke@r.postjobfree.com
KEY HIGHLIGHTS
PERSONAL
DETAILS
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SENIOR IT LEADER WITH 2 DECADES OF PROFESSIONAL EXCELLENCE
@ Cummins Business Services IT
Joined Cummins Business Services IT as IT Manager and served served all the Cummins Business IT service line as Regional Lead successfully. Standardized the regional processes as per the global processes and delivered promising outcomes by working in collaboration with the global teams and GSOs.
Cummins Global Desktop India Regional Lead
Seamlessly deployed 6500+ desktop, laptop and workstations across India. Provided site leadership and brought the deployment to a steady state for all 63 Sites across India.
Redefined and improved the commercial procedures, with achievements in inventory optimization, improved internal billing to different business units within Cummins.
Improved the desktop support SLA from 65% to 95 % and maintained it consistent through the entire tenure.
Groomed and provided the required training to the successor with required capabilities to ensure smooth and uninterrupted delivery of services.
Regional Lead for Printing Services
Successfully worked and supported Hard copy output service leader role for 5 year, with SLA being maintained at around 95% consistently.
Maintained billing accuracy with the Vendor and internal customers
Developed regional process for the regional printing services and implemented the services in the region to support extension.
Manufacturing IT Functional Leader for India
Appointed as the first MFG IT functional IT Lead for India.
Established MFG IT services and process for India region
Responsible for the implementation of NGMES, MES, Test cell, R&D and EASE projects on time
Provided production support with the help of offsite support team and ensured high availability of critical systems.
Engineering IT Coordinator for Cummins Research and Technologies
Supported and managed the engineering infrastructure and application for Cummins research and technologies, ensured required computing capacity for the engineering department.
Worked on project enhancements related to building of new facility infrastructure for CRTI.
Ensured seamless coordination for all the IT related services for engineering application support coordination, Telephony, Servers, storage, Backup& Data closet operations.
Responsible for technology innovation & implementations, managed the critical events and ensured the business communication & continuity.
Languages Known: English, Hindi and
Marathi
Date of Birth: 22nd March 1978
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