Project Customer Care
Resume:
Ramie V. Laserna, Jr
* **** **. ******* ******* Taytay, Rizal
Philippines, 1930
Telephone No.: 026580372
Mobile No(s): 091********
E-mail – adg7h9@r.postjobfree.com
CAREER SUMMARY
Over 25 years’ experience working in an Information Technology environment.
Experience in Project Management/Implementation.
Experience in System Analysis, Business Analysis and Development of projects such as Customer Billing System, Customer Care Systems, and Operational Support Systems, Life and Non-life Insurance.
Hands-on experience using Visual Studio NET, Oracle Developer 2000, Visual Basic, UNIX Shell Scripting, Java, PERL, PHP, Html, Foxpro, Visual Foxpro, Clipper, Microsoft Windows 95/97 & 98, 2000, Microsoft Windows NT, Lotus Notes 4.0, Novell NetWare, Clipper, Turbo Basic, Turbo Assembly, Turbo Pascal, Turbo C, Cobol, UNIX, Dbase, FoxPro, FoxBASE, and various Microsoft Software Products.
CAREER PROFILE SUMMARY
April 2019 – November 2019
Solutions Architect
Company: Globe Telecoms
Role: Solutions Architect
As a Solutions Architect, my responsibilities mainly is assess the overall technology environment to identify and record enterprise specific details and functional requirements. Select an appropriate solution and manage the project development of the solution, to ensure the proper system integration with existing IT solutions.
Responsibilities
Development/Writing of the following Documents
Best Estimates Today (BET) – This document provides the project sponsors of the High level solution for the project and estimated cost that will be needed by the Project.
Solution Plan – This document provides the detail solution for the project and actual cost to be incurred for the project.
Impact Assessment Request (IAR) – This document is provided to Amdocs to have them check the impact of the project to the BSS.
Request for Information (RFI) – This document is provided to the different solutions providers to gather relevant information and to help narrow down prospective solutions providers.
Request for Proposal (RFP) – This document is provided to the different solutions provider to tell them the specific needs/goals and use it to come up with the relevant solutions to those needs/goals.
Conduct and Lead in the evaluation and documentation of the following Processes:
RFI Process.
RFP Process.
Approve the following documents provided by the Amdocs:
High Level Solution (HLS) – Solution document provided by Amdocs based on the IAR provided.
Impact Assessment (IA) – Detailed solution document provided by Amdocs detailing the solution to be made in the BSS based on the IAR
Key Achievements
Mobile Number Portability Project – Porting of Mobile Number to a Different Brand (Intra-Globe) and to a different Mobile Provider (Inter-Carrier)
Completed the Phase 1 SP Document.
Completed the BET for Phase 2.
Project 8 – for Area Code “02” conversion of 7 digit Telephone Number to 8 Digit Telephone Number
Completed the SP Document.
Project Implemented
Repository Rationalization Project – Consolidation of the different Data Repositories into the AWS.
Completed the BET Document.
Project MIA – Monitoring and Intelligence Application
Completed the BET Document
Project Sentry (Privilege Access Management) – Server and End User Access Management
Completed SP Document for OPM (On-Demand Privilege Management) for Unix and Linux System
Completed the SP Document for EPM (Endpoint Privilege Management) for Windows
July 2007 – June 2016
Senior Project Leader, Application Interface – Billing and Operational System Support
Company: Bayan Telecommunications Inc.
As a Project Leader, my responsibilities mainly is to coordinate with the internal and external project team members, monitoring overall progress of the projects, resource planning and deployment, guide and motivate the developers in the programming and documentation efforts. Prepare and submit the reportorial requirement. Also making sure that proper integration to different IT systems is attained.
Responsibilities:
ICMS Switch Translation
Provide Technical support for the ICMS Translation and Account Credit Management modules.
XBOX Billing System
Provide Technical support for XBOX Billing Requirements
Provide PL/SQL Queries for use of the different departments
WLL (Wireless Local Loop) Implementation Project with Huawei Corporation - Voice, SMS, PDSN (Packet Data Switching Network) implementation
Provide Technical Support for the Huawei WLL Implementation for CDR Collection, Provisioning and Billing.
Mediation Project for LEC Switches
Authored the Mediation Project Request for Proposal (RFP) Document.
Headed the Mediation RFP Evaluation Team
Pre-Billing (XBOX) Project
Authored the Pre-Billing Project Request for Proposal (RFP) Document.
Headed the Pre-Billing RFP Evaluation Team
Revenue Assurance System
Provide Technical Support for the Revenue Assurance System Implementation.
Project Legaspi (Transfer to Globe Billing System)
Provide Technical Support for the ICCBS Implementation for CDR Collection, Provisioning and Pre-Billing System.
Provide Technical Support for Facilities Management
Provide Required Data information for ICCBS requirements
Provide CDR Data requirements for ICCBS Testing
Key Achievements:
WLL (Wireless Local Loop) Implementation Project with Huawei Corporation - Voice, SMS, PDSN (Packet Data Switching Network) implementation
Successfully implemented the Huawei CDR Collection System
Successfully implemented the Huawei In-house Provisioning System
Successfully implemented the Huawei requirements in the Pre-Billing System.
Mediation Project for LEC Switches
Successfully provided the Project Request for Proposal (RFP) Document
Successfully evaluated and recommended the Mediation Partner
Pre-Billing (XBOX) Project
Successfully provided Pre-Billing Project Request for Proposal Document.
Successfully evaluated and recommended the Pre-Billing Partner
Revenue Assurance System
Successfully implemented the Revenue Assurance System (ViRAS).
Provided PL/SQL queries for Special report generation
Project Legaspi (Transfer to Globe Billing System)
Successfully migrated the Bayantel Billing System to Globe Billing System(ICCBS) the following modules
CDR Collection
CDR Transformation
Mediation Process (Switch Translation Processing)
April 2006 – June 2007
Team Leader, Usages – Application and Management Support
Company: Bayan Telecommunications Inc.
As a Team Leader, my responsibilities include closely coordinating with the other teams, monitoring overall progress of the projects, resource planning and deployment, guiding and directing programming and documentation efforts, motivation of team members. Ensuring that proper integration to other systems is achieved. Prepare and submits project status reports and recommendations.
Responsibilities:
ICMS Switch Translation
Provide Technical support for the ICMS Translation and Account Credit Management modules.
Pre-Billing (XBOX) Billing System
Provide Technical support for Pre-Billing(XBOX) Billing Requirements
Carrier Settlements System
Provide Technical Support for the Carrier Settlement System
WLL (Wireless Local Loop) Implementation Project with ZTE Corporation
Provide Technical Support for the ZTE WLL Implementation for CDR Collection, Provisioning and Pre-Billing System.
Key Achievements:
WLL (Wireless Local Loop) Implementation Project with ZTE Corporation
Successfully implemented the ZTE CDR Collection System
Successfully implemented the ZTE Provisioning
Successfully implemented the ZTE Pre-Billing System requirements.
April 2003 – March 2006
Associate, System Development – Business Application Support
Company: Bayan Telecommunications Inc.
As an Associate, I have varying roles as Project Manager, Technical Team Leader, Analyst/Programmer, and Business Analyst. Closely coordinating with the project team members, user departments and assign personnel to projects/task that is assigned to the team. Monitoring overall progress of the projects, resource deployment and motivating team members. Taking a technical lead role in the entire systems development process of projects assigned to me. Guiding and directing programming and documentation efforts. Ensuring that proper integration to other systems is achieved. Prepare and submits project status reports and recommendations.
Responsibilities:
Data Services Billing Migration to ICMS
Part of the implementation Team
Assess if the Data Services can be provisioned in ICMS
ICMS Billing Roll-out Project for Provincial Telco
Provide Technical support for interfacing the Bayantel Provincial mediation devices with the ICMS Translation and Account Credit Management modules.
Provide Technical support for interfacing the Bayantel Provincial CDR (Call Detail Record) collection mediation with the ICMS CDR Collection and Rating Module.
Development/Enhancement and Testing of the ICMS interface (Auto Activation) to the mediation device for Provincial Telcos
Reports Portal Project
Development of the Report generation module in which report parameters, parameter screen input page and security access are Data driven using PERL and Oracle PL/SQL.
Carrier Settlements System
Provide Technical Support for the Carrier Settlement System
Network Management System (NMS) for the LEC service
Provide Technical Support for the NMS.
Analysis for the various NMS Requirements.
Key Achievements:
Data Services Billing Migration to ICMS
Successfully implemented the Data Services billing to ICMS
ICMS Billing Roll-out Project for Provincial Telco
Successfully implemented the Provincial Telco billing in ICMS.
Successfully implemented the Provincial Telco billing in XBOX.
Successfully implemented the Provincial Telco ICMS interface (Auto Activation) to the mediation device.
Reports Portal Project
Successfully implemented the Report Portal Project
Network Management System (NMS) for the LEC service
Provided Technical Paper for the NMS upgrade
January 2001 – March 2003
Technical Team Leader/Section Head Switch Technology Support and Switch Mediation
Company: Bayan Telecommunications Inc.
As section head I would have to ensure that the switch technology and switch mediation sections would function to support the business plan of BayanTel. Closely coordinates with the user departments and assign personnel to projects/task. Monitors overall progress of the projects, resource deployment and motivating team members. Plan for the skill enhancement for the section team members. Plays a technical lead role in the entire systems development process, providing directions and guidance to programming and documentation efforts as well as ensuring proper integration to other systems. Prepare and submits project status reports.
Responsibilities:
Switch Technology and Mediation
Project Management of Switch Mediation and Switch Technology Projects.
Monitor progress of on going projects.
Technical Support for projects requiring IT integration with switching technology.
Project Leader for IBM ICMS Implementation - switch translation module/CDR Collection.
Assign resources for a project/task
Plan for skills enhancement of the group
ICMS Project
Provide Technical support for interfacing the Bayantel mediation devices with the ICMS Translation and Account Credit Management modules.
Provide Technical support for interfacing the Bayantel CDR (Call Detail Record) collection mediation with the ICMS CDR Collection and Rating Module.
Development/Enhancement and Testing of the ICMS interface (Auto Activation) to the mediation device
Clarity Project
Project Manage Implementation Phase II of Clarity Project Implementation.
Data Services Billing
Project Lead Development and Implementation of the Data Services Billing System.
Analysis and Design of the Data Service Billing Requirements.
Data Services Circuit Inventory System
Project Lead Development and Implementation of the Data Services Circuit Inventory System.
Analysis and Design of the Data Service Circuit Inventory System Requirements.
Key Achievements:
Switch Technology and Mediation
Successfully implemented the additional mediation interface connection use of BayanTel's switching operations group.
ICMS Project
Successfully implemented the necessary mediation interface connection for the ICMS Translation and ACM modules.
Successfully implemented the necessary mediation interface for the CDR and Rating Module of ICMS.
Successfully completed the Switch to ICMS Data Control Modules and Procedure.
Data Service Circuit Inventory.
Successfully lead the development team in development stage of the Data Services Circuit Inventory System ahead of schedule. System currently in implementation stage.
Data Services Billing
Successfully lead the development team in development stage of the Data Services Billing System.
March 1999 - January 2001
Project Leader / Developer
Company: Bayan Telecommunications Inc.
As Project Leader/Developer my major role is Analysis, Design, Development and Project Management of the BayanTel Data Services Circuit Inventory System (CIS), Billing System, Payphone Division Support Systems and Intelligent Network Support Systems to support the company’s rapid business expansion.
I plan, direct and monitor all functions of the Development team. Closely coordinates with the user departments, and maintains good knowledge of the business processes and opportunities in these areas. Prepares and submits reports required. Prepares project and system proposals. Plays lead role in the entire systems development process, providing directions and guidance to programming and documentation efforts as well as ensuring proper integration to other systems. Monitors overall progress of the projects, enforcing software and system standards, resource deployment and motivating team members. Takes part in design reviews, walkthroughs, and undertakes system and code inspection.
I am also responsible in coordinating the nationwide rollout and installation of the CIS in various BayanTel Data Services sites, User training and post implementation review with the CIS users
Responsibilities:
Intelligent Network Project
Analyzing and documenting new business requirements.
Developing support applications using Oracle and Visual Basic.
Supervise systems administration of the BayanTel's IN network.
Supervise testing of functionality BayanTel's IN network.
Supervise database administration BayanTel's IN network
Supervise troubleshooting of IN related problems.
Handle Systems Administration for the Service Builder and NAP (Network Application Platform) Hardware and Software.
Handle administration for Service Builder and NAP
Coordinate testing of functionality for Service Builder and NAP
Coordinate troubleshooting of IN Service Builder and NAP related problems.
Programming of Billing Interface and support systems.
ICMS Project
Provide Technical support for interfacing the Bayantel mediation devices with the ICMS Translation and Account Credit Management modules.
Provide Technical support for interfacing the Bayantel CDR (Call Detail Record) collection mediation with the ICMS CDR Collection and Rating Module.
Development/Enhancement and Testing of the ICMS interface (Auto Activation) to the mediation device
Payphone Project
Project Manage of Payphone Management System (PMS) Implementation
System Analysis and Development support systems for the BayanTel's Payphone Division Requirements.
Supervise Tariff Rate and Dialing Patterns Maintenance.
Supervise and Evaluation PMS software.
Technical Support for Smart Card Multi-application Project and Interoperability project.
Project Management of Payphone project (IT related)
System Analysis and Programming of BayanTel's Payphone Division Requirements.
Supervise Tariff Rate and Dialing Patterns Maintenance.
Supervise and Evaluation PMS software.
Prepaid Local Exchange Project
Technical Support for evaluation for the BayanTel's Prepaid LEC.
Technical Support evaluation for the BayanTel's LEC SMS.
Key Achievements:
ICMS Project
Successfully implemented the necessary mediation interface connection for the ICMS Translation and ACM modules.
Successfully implemented the necessary mediation interface for the CDR and Rating Module of ICMS.
Successfully completed the Switch to ICMS Data Control Modules and Procedure.
IN Project
Successfully implemented the BayanTel's Intelligent Network
Handle Systems Administration for the Service Builder and NAP (Network Application Platform) Hardware and Software.
Handle administration for Service Builder and NAP
Coordinate testing of functionality for Service Builder and NAP
Coordinate troubleshooting of IN Service Builder and NAP related problems.
Programming of Billing Interface and support systems.
Lessen the Y2K upgrade downtime from 40 hours to 17 hours.
Successfully coordinated Y2k Upgrade of Unisys Clearpath Machine and Applications.
Successfully coordinated Y2k Testing of Unisys Clearpath Machine and Applications.
Coordinated resolution of IN problems with the IN vendors.
Payphone Project
Developed and Implemented the Call Detail Record Collection program.
Developed and Implemented the Trouble Monitoring Module.
Developed and Implemented the High Caller Module which generates the top 190x Service Callers using PL/SQL Query.
Developed and Implemented the Payphone Revenue Monitoring Module using Oracle Developer 2000.
Developed and Implemented the Payphone Revenue/Collection Module using Oracle Developer 2000.Developed and Implemented the Call Detail Record Collection program.
Developed and Implemented the Trouble Monitoring Module.
Developed and Implemented the High Caller Module which generates the top 190x Service Callers using PL/SQL Query.
Developed and Implemented the Payphone Revenue Monitoring Module using Oracle Developer 2000.
Developed and Implemented the Payphone Revenue/Collection Module using Oracle Developer 2000.
Evaluated Payphone Management System for BayanTel's secondary payphone unit.
Develop and implemented the Inventory system for spare parts using Oracle Developer 2000.
Developed and implemented Payphone Trouble Monitoring System using Oracle Developer 2000.
Implemented the Payphone Management System for the BayanTel's secondary payphone (Phase I).
Currently implementing Phase 2 of the Payphone Management System.
Provide PL/SQL Queries for backend processing
January 1995 - February 1999
Systems Analyst/Programmer
Company: Bayan Telecommunications Inc.
As Analyst/Programmer my major role is Analysis, Design, Development of the BayanTel Affiliates Customer Care System, Customer Billing System, Call Detail Record Extraction, Public Calling Office Hot Billing System and Telephone Directory Search System.
Closely coordinates with the development team members to ensure proper integration of other support systems, prepare and submit reports required by the Project Leader/Manager. Maintains good knowledge of the business processes of the BayanTel Affiliate Companies. Prepares functional and technical documentation. Takes part in design reviews, walkthroughs, and undertakes system and code inspection.
Responsibilities:
Provide IT support for BayanTel Telco and Affiliate Companies.
Supervise EVTELCO and NAGATEL IT personnel.
Analysis of Bayantel Telco and affiliates business requirements.
EVTELCO and NAGATEL LAN Administration.
EVTELCO and NAGATEL Electronic Mail Administration.
Computer Hardware Maintenance and Repair.
Train Telco Personnel on the use of Business Software
IT Coordinator for Telco’s and IT - BayanTel.
Key Achievements:
Successfully developed and implemented the Call Accounting System for BayanTel Affiliate Companies.
Successfully developed and implemented the Customer Billing System for BayanTel Affiliate Companies.
Successfully developed and implemented the Subscriber Telephone Number Inquiry.
Successfully developed and implemented the NORTEL DMS Switch SMDR Conversion and Rating Program.
Successfully supervised and installed LAN cabling for BayanTel Affiliate Companies.
May 1994 - December 1994
Analyst/Programmer
Company: Colgate Palmolive Philippines
Responsibilities:
Analysis of System Requirements and Business Process.
Programming Applications.
Programming Support
Key Achievements:
Successfully develop and implemented the MDIS (Medical and Dental Information System).
Successfully re-programming of CLAIMS Module of Colgate Palmolive.
Re-designing of the existing Payroll System of Colgate.
Oct 1992 - April 1994
Analyst/Programmer/Project Leader
Company: Microplus Information Systems
Responsibilities:
Analysis of Client Requirements and Business Process.
Programming Applications.
Programming Support
Project Lead Progress based Applications
Key Achievements:
Develop Progress Re-usable Templates.
Develop and implemented the Programs for use of National Life Insurance Company.
Develop Training Selection Module for our Human Resources Information System.
Develop Purchasing Management System for EEI.
Conversion of our Clipper based Financial Package into Progress.
EDUCATIONAL BACKGROUND
Tertiary School : University of Sto Tomas
Sampaloc, Manila
Course : BS in Mathematics
Major in Computer Science
Year : 1986 - 1990
PROFESSIONAL QUALIFICATION
ZTE CMDA SMS (Short Messaging System)Training
ZTE University, Shenzhen, China
Sep 7 - 30, 2005
ZTE CMDA PDSN (Packet Data Switching Network) Training
ZTE University, Shenzhen, China
Sep 7 - 9, 2005
ZTE CMDA MSS (Mobile Switching System) Training
ZTE University, Shenzhen, China
Aug 15 – Sep 6, 2005
ASP.NET using C#
BayanTel Training Center QC, Philippines, Conducted by Microsoft
Sep 27 – 30, 2004
Java Programming
New Horizons Training Center, Makati, Philippines
Feb 22 – March 29, 2003
C++ Object Oriented Programming
Ateneo IT Institute
Aug 30-Sep 29, 2000
Oracle Applications Tuning
SQL Wizard Training Center Makati, Philippines
Dec 1-2, 1998
Service Quality Training Program
BayanTel Training Center QC, Philippines
Sep 21-23, 1998
On the Job Training For Service Builder
Nortel Development Center Wollongong, Australia
Dec 1-19, 1997
Service Builder Operations and Maintenance
Nortel Training Center Sydney, Australia
Nov 10-13, 1997
Service Builder Service Order Provisioning
Nortel Training Center Sydney, Australia
Nov 6-7, 1997
Introduction to Service Builder
Nortel Training Center Sydney, Australia
Nov 5, 1997
Introduction to Common Channel Signaling (CCS7) CBT
Nortel Training Center Sydney, Australia
Nov 3-4, 1997
Oracle Reports 2.5
Oracle Philippines Makati, Philippines
Mar 25-Apr 01, 1997
Unix Systems Administration (OSF1)
Digital Education and Training Center, Philippines
Mar 25-29, 1996
Unix Utilities and Command (OSF1)
Digital Education and Training Center, Philippines
Mar 11-15, 1996
Oracle Forms 4.5
Oracle Philippines Makati, Philippines
Feb 12-16, 1996
Performance Planning and Organization Design Workshop
Dio Island Beach Resort, Tacloban City, Philippines
Apr 25-27, 1996
Supervisory Development Program
Via Mare Ortigas Center, Philippines
Dec 11-13, 1995
Oracle SQL PLUS / PL/SQL
Oracle Philippines Makati, Philippines
Oct 25-30, 1995
Progress RDBMS Training
Information Managers Office, MJL Building Philippines
Apr 12-16, 1993
REFERENCES:
Available upon request.
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