Curriculum Vitae of Erica Kirsten Gunnell

060-***-**** / 066-***-****

PRIVATE & CONFIDENTIAL

I am presently employed at BCX (Business Connexion) in the Octane Projects Office as a Project Coordinator.

The attached resume will provide a more complete overview of my accomplishments and work skills.

I am a self motivated individual as well as self regulated in terms of being able to work with or without supervision and I am able to perform well under pressure. I constantly strive not only to improve my overall service delivery to the company but that of the company to their customers as well. I have procured a solid set of skills and capabilities through my various positions and strongly feel that I have something new to learn every single day, which thankfully in my current position, I do.

I am not the type of person that likes to focus on problems at hand, but see them rather as obstacles that I need to overcome to offer premium service delivery. I am solution driven and essay to keep my focus on not only finding a solution for problems that arise, but to also find solutions that are maintainable processes that can serve in avoiding particular situations from recurring.

I appreciate you taking the time to review my credentials and I would like to thank you for your consideration.

Yours sincerely,

Erica Gunnell

Overview

Current Position

Project Co-Ordinator

Availability

1 Month

Required salary

R/Negotiable Including Medical Aid and Pension

Personal Details

Full Names

Erica Kirsten Gunnell

ID Number

730-***-**** 080

Title

Ms.

Gender

Female

AA / EE / Other

Other

Languages

English / Afrikaans

Computer Literacy

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Internet, Sage, OMD, Adobe Photoshop CS6, Simplicity, Navision, Wave, SmartSheet, Frupps, Spectrum and Dropbox, Trello

Nationality

South African

Residence

Kempton Park

Areas willing to work

Gauteng, preferably East Rand

Education – Secondary Schooling

Last School / Institution

Kempton Park Technical College

Year

1990 – 1991

Highest Standard

N3

Subjects Passed

English, Afrikaans, Needlework & Design (Theory and Practical), Office Practice, Typing and Communication & Deportment

Further Education

Obtained

Institute

Course / Training

2010

Dr. Brian Jude

Telephone Etiquette

2012

Alison Online

Adobe Photoshop CS6

2013

Alison Online

Diploma Human Resources (Fetac Accredited - Equivalent NQF Level 5) – Subjects: Human Resources Management, Human Resources Consultant, Job Design and Pay, Recruitment Process, Selection Process, Interview Techniques, Training and Appraisal, Business Culture, Business Ethics, Employee Motivation, Employee Relations and Managing Change

2013

Alison Online

Bob Suttons’ - What great leaders do

2013

Microsoft

Access Beginners Course

2015

Alison Online Courses

Diploma in Customer Service – Outcome: Apply the fundamental aspects of customer service in a business, Advance a customer service program from a fundamental to advanced level, Communicate and collaborate with customers utilising efficient communication processes, Obtain customer feedback to continuously refine a customer service program, Implement a customer service program in the hospitality industry, the retail industry and the public sector

2015

Alison Online Courses

Diploma in Project Management – Outcome: A Comprehensive review of project management such as methodology, tool sets and documentation and the project life cycle including analysis, planning, design and evaluation as well as Project Case studies

2019

Alison Online Courses

Graphic Design – Visual and Graphic Design

2020

Alison Online Courses

Diploma in Modern Project Management

Skills and Experience

I am approachable and I am able to work with people that others think are difficult to understand or work with

Running, assessing and compiling financial figures and progress reports

Researching client’s before approaching them for business, so that benefit will be gained by both companies in doing business together (seeking out small / medium businesses with assisted growth potential)

Motivating and encouraging staff / teams to ensure that the company’s largest asset run’s at optimum levels

Assisting clients with forecasting by giving them insight into monitoring weekly, monthly and annual trends in usage / production

Negotiating with clients

A well rounded understanding of every business that I have worked in, from ground level to Top

Management so as to understand where the company weaknesses and strengths lie

Procuring thorough knowledge of all products and services sold so as to know what

Companies will benefit from such

Natural propensity to strive for excellent customer service

Studying various people, languages, cultures, religeons to better understand others and what drives them

Summary – Work History

Time span

Company

Position

Reason for Leaving

Jan 1994 – Feb 1994

Feb 1994 – Jun 2004

Jul 2004 – Aug 2007

Aug 2007 – Feb 2009

Canon OEP / Smart Office Services (SOS)

1. Telesales Temp

2. Call Centre / Customer Service Consultant

3. Personal Assistant / Special Projects Coordinator

4. Business Unit Manager

1. Hired permanently

2. Promoted

3. Promoted

4. Desperately sought change after 16 years and decided to open own business

Mar 2009 – Jun 2009

Heart to Hand (Own Business)

Mobile Masseuse / Corporate & Casual Wear Embroidery

I was asked to temp at a company and ended up enjoying it and staying there

Jul 2009 – Oct 2011

NCS Resins

1. Receptionist

2. Technical Internal Sales Consultant

1. Promoted

2. I was offered a better position by one of our clients and after resigning from NCS, the company was unable to procure certain registration papers and could not open on time

Nov 2011 – Feb 2013

Heart to Hand (Own Business)

Mobile Masseuse / Office Organiser / Photo Editor

Business died down, sought more stable salary and work environment

Feb 2013 – Nov 2015

Jordan HR

1. Typist

2. Business Development Consultant / CRS Custodian / References

3. Receptionist

4. Nursing Division PA

5. PA to the Managing Director

6. Half day PA to the Consultants

7. Debtors Clerk

1. Promoted

2. Promoted

3. Transferred internally

4. Promoted

5. Better prospects

10 Nov 2015 – April 2018

UCS Technology Services

Project Co-ordinator (FNB Figment and Retail Solutions)

UCS TS was bought by BCX and our team was moved into BCX and we signed new contracts with BCX

April 2018 – Current

BCX (UCS TS Merged with BCX)

Project Co-ordinator (FNB & FDL Figment and Retail Solutions)

Job insecurity after Company merger with BCX and Telkom (Huge retrenchments pending)

Personal Interests & Hobbies

Fiction Novelist – I am currently in the process of completing my second novel and have written a book compilations of 12 short stories (African Fairytales – Our Stories)

Career History

Period

10 November 2015 – Current

Position

Project Co-ordinator Fuel & Retail Vertical

Project Co-ordinator Octane

Company

UCS Technology Services - BCX

Responsibilities:

Project coordination from site kick-off meeting, budget and projected costing, forecasting equipment requirements, stakeholder liaison, documentation control, budget control, submitting to accounts for billing, project close-off reporting (from tank to bank), finalization of projects by providing daily, weekly and monthly reports via Smart Sheets, Teams Files, Excel, Spreadsheets and Navision (Finance), Simplicity and Trello

Arranging / Attending kick off meetings on various projects under the fuel vertical for FNB, FDL, Shell, Engen, Caltex, Sasol, Total and various White Branded and Non Branded Fuel Sites

Confirmation of site layout to get fuel

Determining what software solutions to integrate and how by liaising with all stakeholders

Determination and confirmation of hardware requirements to align with software requirements

Determination of resource requirements for Automations and Engineering teams

Providing ATP to SDM and PMO Office via email and registration on database

Opening Site File

Arranging for Customer Account to be loaded / amended

Providing customers with quotations for installations (Pre-determining km’s, costs, labourers / artisans, equipment to be installed and the costing thereof etc. before quoting, splitting costing to departments and varying cost centre’s and regions)

Ensuring receipt of PO Numbers before initiation of Project

Scheduling of resources (Technicians from Onsite Team as well as Fuel Services) – booking technicians ahead of time, ensuring that they are loaded onto global schedule, calling each technician from each team the day before the installation in confirmation and monitoring of technicians onsite time arrive, managing any administrative/stock issues they may have during installation and close off times

Updating Project Schedule on a daily basis and forwarding to clients, contacting clients prior to installation to ensure that they have made the necessary planning from their side and confirming equipment delivery with the site

Coordinating of third party contractors

Updating Smart Sheets daily as customers have viewing rights to each Project File and source their information from there, so it has to be accurate. All documentation, i.e. Job Cards, Photos and POD’s etc. are loaded to this file as well

Updating billing file for SDM

Liaising with Set-up division (Logistics) regarding stock availability and shipment of equipment. Management of the ADB (Asset Data Base) for certain customers. Management and ordering of stock for various projects. Forecasting required equipment per region and ensuring minimum stock levels are maintained (at times forecasting for the customers as well to ensure that they meet their stock requirements). Ensuring that equipment serial numbers reflect on the ADB Report (Asset Data Base) and tracking equipment for customers to ensure that equipment used comes from correct ADB per client and that their equipment is reconciled regularly

Assisting with various administrative ad-hoc tasks, i.e. requesting and tracking accommodation, uploading POD’s to Wave, chairing / attending customer meetings and reports

Conducting post-installation calls with sites as well as providing hyper care for sites for 1 week after installation

Management of rollout projects (100+ site rollouts) as well as day by day and site by site projects

Requesting of costing for 3rd Party Contractors, arranging and providing PO Numbers to 3rd Party Contractors, procuring all documentation, work sign off’s and photos from 3rd Party Contractors and arranging payment to them on their agreed terms with BCX

Period

February 2013 – November 2015

Position

1. Typist

2. Business Development Consultant / CRS Custodian / References

3. Receptionist

4. Nursing Division PA

5. PA to the Managing Director

6. Half day PA to the Consultants

7. Debtors Clerk

Company

Jordan HR

Responsibilities:

Personal Assistant to the Managing Director:

Updating the invoice register and allocated consultant commission weekly

Filing of all invoices

Taking messages

Responsible for maintaining SOP’s and standards with regards to all documentation, existing and new in terms of the consumer / POPI act.

Personal Assistant to all consultants (+9) on rotation in afternoons (general office assistance / cold calling etc.)

Assisting Payroll

Switchboard relief

Arranging goods to be couriered

Office memo’s

Business development, research, advertising, sourcing and references

(Including references and internal development as listed below)

Typist:

Typing up candidate CV’s, office documents

CRS Custodian: (Client Record Split Data Base)

Responsible for loading updates, contact details and consultant comments onto the client base

Ensuring that clients are monitored within set guidelines / time frames

Following up on clients

Internal Sales Executive: (Business Development Consultant)

Contacting existing clients that we have lost contact with and developing new relationships with them

Sourcing new business clients (+- 60 – 146 calls per day)

Researching businesses on the internet / telephonically and confirming what the company culture is, how many employees they have on staff, who is responsible for their recruitment/who their HR team is, the company profile and their history before approaching them with a business proposition

Liaising with prospective clients and forwarding the company profile, terms and conditions and BEE Certification

Receptionist: (Promoted to P/A / only relief Receptionist)

Answering switchboard and directing calls

Greeting visitors / candidates and clients

Offering beverages to clients and candidates

Obtaining relevant documentation from candidates for interview i.e. identity documents, payslips and certificates etc.

Taking photos of candidates and saving the photos to the database

References:

Contacting candidate references and obtaining up to 3 references per candidate to keep on file for future reference and within APSO regulation

Emailing references to consultants

Electronically attaching reference to candidate cv for future reference

Trying to source new business through references

Liaising with the Consultant as to what information is needed from the reference

Debtors:

Calling on clients for outstanding payments in arrears

Resolving queries

Sending client statements and invoices

Calling on individual stores (Pick ‘n Pay, Clicks, Pure Pharmacies etc.) to ensure invoices are released for payment

Capturing debtors onto Excel spreadsheet

Giving feed back to the MD with regards to outstanding payments

Previously: Social Committee Member (Social Committee on Rotation)

Part of a team of 4 that are responsible for meeting and coming up with team building and social initiatives that will inspire team spirit, trust and team work amongst the staff members

Other:

Conducting telephonic interviews for select consultants

Making appointments and arranging / confirming interviews with candidates

Sourcing candidates

Regretting candidates

Ensuring that there are enough Application Forms, Interview forms on hand at all times

Booking of Boardroom/ Interview Rooms

Updating the extension list and distributing to everyone in the company

General office responsibilities i.e. liaising with Telkom and the copier company with regards to the telephones / switchboard and photocopiers on site (i.e. ordering toner and service calls)

Sourcing all tax numbers for labour broking / permanent candidates, retrieving and distributing IRP5’s

Period

March 2009 – June 2009

October 2011 – February 2013

Position

Own Business:

1. Mobile Masseuse / Corporate & Casual Wear Embroidery

2. Mobile Masseuse / Office Organiser / Photo Editor

Company

Heart to Hand (Own Business)

Responsibilities:

Masseuse:

Calling on clients at their homes, applying and using various massage techniques to address any physical problems that the client may be experiencing – i.e. Acupressure, Sports Massage, Reiki (Quantum Touch), Magnetic Healing, Shiatsu, Facials, Foot and Hand Treatments

Office Organiser:

Calling on small businesses and offering office organising services i.e. typing, filing, designing quote and invoice templates

Removing junk from and cleaning of offices

Setting up good work practices in offices, training staff to continue with good admin practice

Photo Editor:

Editing of Wedding and Maternity photo’s on Photoshop CS 6

Embroidery:

Embroidered logo’s onto company shirts by digitizing

Embroidered T-shirts, hats and other accessories for sale at flea markets and stores

Period

June 2009 – October 2011

Position

1. Receptionist

2. Technical Internal Sales Consultant

Company

NCS Resins

Responsibilities:

Answering switchboard

Assisting with cash-up

Assisting clients at the front desk with technical advice and orders

Taking telephonic orders

Cold calling

Processing quotations and invoices

Giving telephonic technical advice

Processing proforma invoices and printing for deliveries to be made

Assisting with stock takes

Attending training sessions on various resin applications i.e. swimming pools, canoe’s, moulds, construction, Plexus glue applications etc.

Period

January 1994 – February 2009

Position

1. Telesales Temp (Jan 1994 – Feb 1994)

2. Call Centre / Customer Service Consultant (Feb 1994 – Jun 2004)

3. Personal Assistant / Special Projects Coordinator (Jul 2004 – Aug 2007)

4. Business Unit Manager (Aug 2007 – Feb 2009)

Company

Canon OEP / Smart Office Services (SOS)

Responsibilities:

Telesales Temp (1 January 1994 – 1 February 1994)

Employed by 3 sales representatives on a temporary basis to do cold calling for them and set

up appointments for them for photocopier sales

Call Centre / Customer Service Consultant: (1 February 1994 –June 2004)

Taking calls from clients and technicians

Selling service agreements to customers

Logging calls onto system (Solutions 6/upgraded to OMD)

Dispatching calls to technicians

Giving telephonic technical advice

Clearing calls telephonically / worksheets with technicians

Ordering spares

All office administration / typing (quotes etc.)

The Director had my email address dedicated to 4000 clients to email their complaints to directly

Training of new staff in-house at the Isando branch as well as being sent to Pretoria and Cape Town to train their staff in call centre practice and to efficiently use the OMD system to their advantage

Achievements:

Acting manager for 3 months – full management function

Service Controller of the Year – 2000 (based on efficiency and getting technical teams to run on same day service)

Won Incentive trip to Mauritius – 2002 (based on service contract sales)

Won Incentive trip to Spain – 2003 (based on service contract sales)

Personal Assistant / Special Projects Coordinator: (July 2004 – August 2007)

Invoicing / correspondence and monthly figures/reports for sister company Katlego Solutions

Invoicing all Canon dealers / branches for consumables / paper

Managing Business Unit Manager’s diary

Screening all emails and calls

Making travel/accommodation/food arrangements

Arranging functions, catering etc.

Ordering of stock

Managing paper orders for all corporate clients i.e. Prestasi (now known as Indwe Risk), Standard Bank etc.

Reconciling corporate clients accounts on a monthly basis

Forecasting stock for major corporate to ensure that there was always stock on site for them

Running office in absence of Business Unit Manager

Liaising with Dispatch with regards to deliveries / returns

All typing of quotes, proposals and office administration i.e. filing, stationary etc.

Attending meetings with management and taking minutes of meetings

Monitoring divisions / departments / branches closely to assess their productivity and devising new and improved systems to make them run more efficiently (special projects coordination)

Ordering Hardware – printers, camera’s, copiers, faxes, pabx’s etc.

Business Unit Manager – Paper: (August 2007 – February 2009)

Conducting meetings with suppliers (Sappi, Peters Papers, and Antalis etc.)

Conducting meetings with Corporate Clients (Std Bank, FNB, Nedbank, Prestasi, Nestle etc.) with regards to forecasting in lieu of the CPI etc.

15 Sales staff reported to me for paper sales, incentives, productivity, leave, bonuses etc. (Including Gauteng, Pretoria, Polokwane, Phalabhorwa and Bloemfontein Branches), 1 personal assistant and 1 office administrator / secretary

Increasing base and sales

Meeting and exceeding targets given to me by top management – when I took over, the division was making a loss of R78 000.00 per month – which we as a division, managed to increase the GP to R1.5M excluding rebates and paper sales from 240 tons per month up to 640 tons per month

Running team building sessions with staff

Arranging supplier days and incentives for staff

Liaising with and entertaining clients

Arranging fun days and entertainment for clients and sales team

Achievements:

Standard Bank had never signed more than a year to year contract, they signed a 5 year contract with me after I researched and forecast their pricing / production on the PPI/CPI 5 years in advance

I incentivised the staff to sell more and we increased our monthly tonnage sales by 400 tons of paper and thus we managed to elevate the division out of the red and turn it into a profitable department again

I successfully motivated 15 staff members to increase their sales

REFERENCES:

Hannes Olivier: Business Unit Manager – CANON OEP - 072-***-****

Ronel Lubbe: Accountant / Finance Office Manager – Smart Office Services - : 082-***-**** / 011-***-**** (w)

Debby Boumeester – Projects Office Manager BCX 083-***-****

See attached reference below

Original copies available

Contact this candidate