STEPHEN M. SEIDEL

Chico, TX 817-***-**** adg798@r.postjobfree.com www.linkedin.com/in/stephenmseidel

IT EXECUTIVE

Delivering Excellence and Executive Leadership in Information Technology and Solutions Architecture

Visionary IT Executive and USAF Veteran with 20+ years’ experience driving world-class enterprise advancements in IT infrastructure through state-of-the-art technologies and technical leadership. Passionate about optimizing performance of the IT organization, building, and emerging top-performing teams, and accelerating service levels. Expert in aligning technology strategies with corporate goals and driving major initiatives. Excel at strategic planning, overhead reduction, project management, and implementing best practices and continuous improvement programs. ITIL and Security+ Certified.

Areas of Expertise

Program Management IT Strategic Planning & Transformation Solutions Architecture Service Delivery Team Leadership

Information Security Agile Resource Management Cloud Computing SDLC Automation AIOps & DevOps

Scrum Methodologies Continuous Process Improvement IaaS / PaaS / SaaS Change Management Data Analytics

Disaster Recovery Virtual Platforms Quality Assurance System Monitoring Vendor & Client Relations Team Building ITIL Insourcing and Outsourcing

Professional Experience

AMERICAN INTERNATIONAL GROUP (AIG), Fort Worth, TX 2013-Present

Vice President, Global Monitoring 2019-2020

Oversee global ITOM environment comprised of 20 tools and 30+ onshore and offshore resources.

Key Achievements:

●Drove monitoring and visualization for 45K+ servers and network devices to support automation and incident management for a multi-domain, 700+ branch global environment; partnered with owners and businesses to establish processes, requirements, and industry best practices.

●Minimized IT workloads by expanding ITOM capabilities; achieved $1.5K+ reduction per month.

●Took over entire ITOM department consisting of over 30 internal employees on and offshore and an MSP team, over 20 tools globally and over 700 servers. Organized and led efficiency efforts resulting in reducing tools down to 16, servers to 450 and removed dependency on MSP. Resulted in nearly $2M in annual cost saves in 1 year.

●Modernized event management tools to reduce notification, response, and resolution times for infrastructure and application impacts; reduced outage costs by 10% globally.

●Improved processes and consolidated 3 organizational teams into 1 to save $1M annually on total licenses and $1.6M on servers.

●Earned the Galaxy Award for Operational Excellence and the STAR Award for Leadership.

Design and Delivery Manager, Global Monitoring 2016-2018

Directed internal staff and vendor consultants to develop roadmaps and rollouts.

Key Achievements:

●Successfully monitored 45K+ servers to support multi-domain environments.

●Served as the Technical Director leading the enterprise management team to secure space for $12M per year for HR; Reduced hardware and software budgets by $1.5M by eliminating redundant resources.

●Built, optimized, and quantified monitoring services and produced increased service reliability benefits for the footprint.

Senior Architect 2015-2016

Designed and developed an architecture framework including technology architecture strategy, policies, guiding principles, and standards to govern development and implementation of technology solutions. Researched and analyzed business requirements to evaluate and recommend optimal solutions for the technology architecture.

Key Achievements:

●Delivered a platform that saved 25K man hours in IT support per year for AIG; supervised a 12+ person team and led a project designed to streamline IT software processes through automation

●Developed high-quality solutions to optimize technological efficiency.

Professional Experience (Continued)

AMERICAN INTERNATIONAL GROUP (AIG), Fort Worth, TX Continued

Server Monitoring Engineer 2013-2014

Configured server monitoring, responded to server alters, analyzed system performance and capacity, and transmitted reports to personnel. Reviewed and approved plans for server monitoring changes and upgrades. Maintained records, metrics, logs, and status. Implemented IT management-approved performance

Key Achievements:

●Proposed and documented solutions for performance and capacity issues; implemented IT management-approved performance and capacity solutions.

●Tested and audited server and system monitoring processes.

●Administered, managed, and documented server and system monitoring and achieved accurate escalation and remediation.

●Seamlessly integrated any changes to monitoring processes in the procedure.

NATIONAL GEOSPATIAL INTELLIGENCE AGENCY, St. Louis, MO 2010-2013

Senior Systems Engineer / Team Lead, NJVC

Guided planning, analysis, traceability of user requirements, architectures traceability, procedures, and problems to automate or improve existing systems and service capabilities, workflow, and limitations. Developed solutions designs based on analysis of requirements and new technology.

Key Achievements:

●Oversaw cross-domain maintenance and visualization for 6K servers.

●Worked with NJVC to build 35 tools for network communication, rebuilding, and updating classified/top-secret departments.

●Successfully implemented integrations for third-party applications and monitored technologies; monitored CMDB asset management tasks as the Director of a team of 10.

●Served as the IT/IS Program Representative; collaborated with internal and external customers via integration meetings, analyzed monitoring tools to ensure high-quality coverage levels for new incoming entities and customers.

●Created system configuration diagrams, processes, change requests, training guides, capabilities, improvement targets, and product roadmaps and documentation to disseminate information.

●Partnered with multiple monitoring teams to depict current environmental status for governmental leadership into a single collection point; led new tool/monitoring standard deployment across multiple classification levels and 5 domains.

Additional Professional and Military Experience

Systems Administrator, Lockheed Martin, St. Louis, MO (<1 year): Maintained 200+ Linux and Windows servers as the Shift Lead.

U.S. Air Force (10 years): Served in multiple capacities including AFCA Technical Lab Engineer Lead, Supervisor of Infrastructure Support and Services, Supervisor of Infrastructure Operations, Help Desk Technician, and Basic Training and Tech School Enlistee.

Education & Certifications

BELLEVUE UNIVERSITY, Bellevue, NE

M.S., Management Information Systems, 2013

B.S., Computer Information Systems in Business, 2010

COMMUNITY COLLEGE OF THE AIR FORCE, Montgomery, AL

A.S., Information Systems Technology

ITIL v3 Foundations Certification

Security+ Certification, CompTIA

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Visio), LinkedIn, VPN, Firewalls, MS Windows, Bluecoat Proxy, VMware

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