Project Manager

Kristine Anderson

Norcross, GA *****

**************@*****.*** 678-***-****

IT Project Manager

*-*****’ success overseeing organizational technology-related strategies and implementing effective solutions.

Versatile IT professional with extensive project management experience with a strong emphasis on stakeholder management. Proven ability to lead cross-functional teams to achieve results and meet deliverables. Results-focused with strong aptitude for identifying and resolving business and technical challenges. Excel at making processes more organized and efficient with a passion for a challenge. Command control in chaotic and ambiguous projects by providing order and clarity through unification of teams and harnessing the power of team diversity. Decisive leader and results-oriented professional, recognized for taking on major initiatives, adapting to rapidly changing environments and resolving critical issues to ensure bottom line success.

Highlights of Expertise

Cross-Functional Team Leadership

Managed Small to Medium Scaled Projects

Organizational Change Management

System Migration

Business-driven Technology Organizations

PMBOK

Resource Allocation

Agile Methodology

Career Experience

Uber (formerly RouteMatch), Atlanta, GA 06/2019 to 09/2020

Deliver program level governance on IT projects as an internal team lead.

IT Project Manager

Leading cross-functional project teams and managing the planning, development, and implementation of high-profile IT and Cloud projects and migrations ensuring quality throughout the Agile development lifecycles. Spearhead the system implementation, its transition phases, as well as providing necessary support while collaborating with project sponsors to establish initial implementation objectives and transition goals to ensure accountability throughout each project lifecycle. Maintain project status, provide weekly status reports, and other admin tasks as needed, as well as coordinate and facilitate meetings. Provided functional and technical analysis along with documentation including project, risk, change, and communication plans. Plan migrations and Infrastructure builds via JIRA and Smartsheets.

Resolved issues related to scope creep, roadblocks, schedule changes, and change orders.

Identify and manage risks, mitigation strategies, plan activities, dependencies, impacts, escalation channels, financial budget, and detailed project documentation.

Developed and constructed new Team Confluence and SLAs in Jira Cloud Service Desk using SDLC process.

Epiq (formerly DTI, LLC), Dunwoody, GA 11/2013 to 06/2019

Directed and oversaw cross-functional project teams throughout the project life cycle from initiation through delivery while utilizing Agile development methodologies.

Supervisor, Evidence Operations (06/2018 to 06/2019)

Team Lead, Senior Evidence Operations Analyst (09/2017 to 06/2018)

Guided 18 geographically disbursed evidence operations analysts performing computer forensics in preparation for litigation. Establish project scope and objectives, prioritized tasks in the Salesforce queue, and ensured evidential media was created in a legally defensible manner. Established standard operating procedures (SOPs) and continually monitored security processes and procedures. Delivered technical support and training, conducted performance evaluations, and career pathing growth for direct reports.

Project managed a lab-refresh for a 10-year old forensic lab; procured and coordinated the installation of new servers, desktops, and software.

Unified the Evidence Operations’ queues, nationally, as a key contributor on UAT meetings.

Resolved and completed ~4,200 evidence operations work requests on a monthly basis.

Spearheaded departmental growth by 400%.

Improved productivity by redesigning quality control and quality assurance workflows.

Utilize proprietary and third-party forensic and eDiscovery applications to perform electronic discovery and recover corrupted files. Trained evidence operations analysts on software, workflows, and SOPs for evidence handling.

Evidence Operations Technician (04/2015 to 09/2017)

Exported data from forensic images and performed hardware and software-based encrypting and decrypting of data. Automated tasks via scripts and batch files, executed data restores and recovery, remote desktop connections, and exported directory reports. Evaluated technician performance and provided training to address learning gaps.

Initiated new quality assurance and quality control processes that improved workflow and time-to-deliver by 20%.

Achieved the Get the Job Done Award in 2015 for exceeding performance goals.

Workflow Coordinator (11/2013 to 04/2015)

Compiled and disseminated documentation for in-house QC, QA to cleanse, filter, process, ship, and store data. Clarified project objectives and requirements; prioritized and assigned tasks to data analysts and established acceptance criteria for job completion. Led meetings to communicate risks impeding o deadlines to litigation support analysts, director of operations, project managers, account executive, and executive leadership.

Facilitated the successful delivery of quality data and analytics aligned with client requirements and objectives.

Education & Credentials

Bachelor of Arts, Communications, Clayton State University, Morrow, GA

Certifications

AWS Certified - Cloud Practitioner, (2019)

CAPM, In Progress

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