I am retired, looking for a full or part-time Call Center position to provide quality customer service to its clientele and the public. Experiences as a Judicial Secretary, Superior Court Manager and sale associate.

Education:

Masters, State and Local Government, December 1997

University of Maryland University College, College Park, MD

Fellowship, Institute for Court Management – National Center of State Courts,

May 1997, Williamsburg, Virginia

B.S. Business Administration of Management Studies, May 1992

University of Maryland University College, College Park, MD

A.A. in Social Work, Lansing Community College, May 1983

Lansing, Michigan.

Employment History:

Residential Inbound Sales Representative, Charter Communications, 4200 Paramount Pkwy, Morrisville, NC 27560, Mr. Christian Forde, 844-***-****. July 10, 2020-October15. 2020.

Sales and service representatives often work on the basis of monthly targets. Their targets may be set for a particular product line or new orders. Once the sales representative analyzes the clients' data and finds out the exact requirement of the client, he or she may suggest certain services or products that may fit the client's situation. For instance, a customer who has some doubts and is not satisfied with his/her current Inbound sales and service representatives have to perform certain administrative tasks. In regards to this, they have to note down the points discussed during the conversation with the customer along with the purpose of calling and the decision of the client. They must have knowledge of certain software tools that are helpful to track the order trends and calls. They initiate the ordering procedure as well as create new accounts. Inbound Phone Calls t cellphone plan may get benefited by knowing various upgraded plans.

Sale Associate, Staples, Inc. 1220 Timber Drive, East Garner, NC 27529, Mrs. Yomary Wilder, General Manager 919-***-****. March,2017 to Present

Delivers exceptional customer service. Responds resourcefully to customer requests and concerns. Processes accurate and efficient sale and return transactions. Understands and utilizes basic selling skills to properly engage and present solutions to our customers. Creates an inviting environment for customers by maintaining a neat and clean store. Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience. Adheres to all company policies procedures & safety standards. Able to multitask on assorted merchandising and sales responsibilities. Performs other duties as assigned.

President, Helping Hands Enrichment And Leadership Foundation, Inc. (HHELF) (Volunteer) Managed from 1987 to 1996 and February 5, 2013 to present all budgets and financial operations of the programs in accordance with Foundation’s stated purpose and mission. Liaison to Howard County School Board, local business and community organizations.

Retired Chief of Marriage Bureau Superior Court of the District of Columbia.1992-9/2005.

Administrative Assistant to Honorable Arthur L. Burnett, Sr., Magistrate, U.S. District Court for the District of Columbia and Judge, D.C. Superior Court. 1985-1993.

Intake Clerk/Docketing Clerk U.S. District Court for the District of Columbia. 1983- 1985

Management and

Skills Experience:

Customer Service Training in Court and in retail.

Ten years of Court Management and Thirteen years administrative skills and implementing technology for the automation of the Marriage Bureau docketing system.

Management and

Skills Experience cont.:

Supervised17 full and part-time teachers, court personnel and prepare performance appraisals.

Manage public information affairs for the Marriage Bureau.

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Manage departmental budget, train personnel in departmental policies and procedures in Marriage Bureau and Court policies.

Managed the D.C. Marriage Bureau coordinate and Perform Civil Wedding ceremonies for District of Columbia.

Manage disputes resolutions process for nine years involving students, staff and volunteers using various Alternative problem solving.

Develop and manage four programs for non-profit educational organization.

Twenty-three years Management and Administrative experience Federal Court.

Developed personnel policy and procedure manual performed job analysis, employee recruitment and selection.

Prepare annual budgets, draft rules and regulations, and submit statistical reports.

Organized and implemented community outreach events and projects for D.C. Courts.

Paralegal at Legal Services represented and monitored pro se litigants before Administrative Law Judge, caseload of 40 clients for administrative hearings and domestic relations cases.

Achievements:

Founded: Helping Hands Enrichment & Leadership Foundation, Inc. President, Executive Director and Board Member.

Fellowship with the National Center for State Courts, Institute for Court Management in process.

Governor's Volunteer Award in Education and Literacy, April 1993.

References upon Request

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