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Front office supervisior

Alexandria, Egypt
October 22, 2020

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Mahmoud Saber Mohamed Ali

Nationality: Egyptian

: :

: +2-012********

Date Of Birth : 16/09/1990


Seeking a suitable and rewarding career, with an esteemed Organization, this would offer good advancement potential, challenges and opportunities to zoom my carrier growth, contributing to the success of the Organization.


Bachelor of Tourism and Hotel Management, King Marriott Academy, Alexandria, Egypt Graduated: 2011

Work experience

o Travelholic Inn, Cairo, Egypt

Operation manager 05.10.2020 –Present

o Sheraton Grand Doha Resort &Convention Hotel, Doha, Qatar

Receptionist / Night Audit 12.01.2018 –18.06.2020

Concierge agent 10.02.2017 – 12.01.2018

Bell Man 01.10.2015 – 10.02.2017

Laundry Valet 08.11.2014 – 01.10.2015

o Mobinil Telecom (Currently Orange Egypt), Alexandria, Egypt

Customers Service 2012 – 2014

o Intercontinental Taba, South Sinai, Egypt

General training 2011 – 2012

All of the experience gained from my studies in terms of working with multicultural groups has really helped me to lead a team of many different nationalities, as well as dealing with the local culture and the demands of the international guest mix.

Courses & Trainings

Safety and Security Training

First Aid Theoretical and Practical


Fire Fighting Theoretical and Practical


Safety and Security Awareness Training

Telephone Skills Training

Computer Skills Training

Complaint Handling Training

Front Office Up selling Training

Body Language Training

Computer Skills Training

o Opera System Trainings

Introduction to Opera

Basic Reservation


Front Desk

Front Desk Arrivals

Basic Cashiering


Cashier Functions

Group Block

Profile Management

Rooms Management

Guest Departure

End of day Essentials


Engaged and passionate about my work.

Strong analytical and problem-solving skills.

Ability to work within a team and across multiple departments.

Excellent interpersonal, verbal and written communication skills.

Confident, professional and enthusiastic.

Ability to multitask.

Strong leadership and coaching skills.

Microsoft Office Suite (Excel, Word, Office).



Native or Bilingual Proficiency


Full Professional Proficiency


Top membership enroller (5 times)

Best departure experience (4 times)

Best employee of department (3 times)

Best arrival experience (5 times)

Top up seller of the month (3 times)

Best Smile of the hotel (2 times)


Mr. Azmy Awad, Guest Service Manager


Tel: +2-015********

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