Front office supervisior
Resume:
Mahmoud Saber Mohamed Ali
Nationality: Egyptian
: *********@*******.*** : *********@*******.***
Date Of Birth : 16/09/1990
Objective
Seeking a suitable and rewarding career, with an esteemed Organization, this would offer good advancement potential, challenges and opportunities to zoom my carrier growth, contributing to the success of the Organization.
Education
Bachelor of Tourism and Hotel Management, King Marriott Academy, Alexandria, Egypt Graduated: 2011
Work experience
o Travelholic Inn, Cairo, Egypt
Operation manager 05.10.2020 –Present
o Sheraton Grand Doha Resort &Convention Hotel, Doha, Qatar
Receptionist / Night Audit 12.01.2018 –18.06.2020
Concierge agent 10.02.2017 – 12.01.2018
Bell Man 01.10.2015 – 10.02.2017
Laundry Valet 08.11.2014 – 01.10.2015
o Mobinil Telecom (Currently Orange Egypt), Alexandria, Egypt
Customers Service 2012 – 2014
o Intercontinental Taba, South Sinai, Egypt
General training 2011 – 2012
All of the experience gained from my studies in terms of working with multicultural groups has really helped me to lead a team of many different nationalities, as well as dealing with the local culture and the demands of the international guest mix.
Courses & Trainings
Safety and Security Training
First Aid Theoretical and Practical
Training
Fire Fighting Theoretical and Practical
Training
Safety and Security Awareness Training
Telephone Skills Training
Computer Skills Training
Complaint Handling Training
Front Office Up selling Training
Body Language Training
Computer Skills Training
o Opera System Trainings
Introduction to Opera
Basic Reservation
Reservations
Front Desk
Front Desk Arrivals
Basic Cashiering
Cashiering
Cashier Functions
Group Block
Profile Management
Rooms Management
Guest Departure
End of day Essentials
Skills
Engaged and passionate about my work.
Strong analytical and problem-solving skills.
Ability to work within a team and across multiple departments.
Excellent interpersonal, verbal and written communication skills.
Confident, professional and enthusiastic.
Ability to multitask.
Strong leadership and coaching skills.
Microsoft Office Suite (Excel, Word, Office).
Languages
Arabic
Native or Bilingual Proficiency
English
Full Professional Proficiency
Rewards
Top membership enroller (5 times)
Best departure experience (4 times)
Best employee of department (3 times)
Best arrival experience (5 times)
Top up seller of the month (3 times)
Best Smile of the hotel (2 times)
References:
Mr. Azmy Awad, Guest Service Manager
Email: ****.****@********.***
Tel: +2-015********
Contact this candidate