CURRICULUM-VITAE

Satarupa Mitra

*B, Mahendra Bose Lane,

Shyambazar,

KOLKATA-700003

WEST BENGAL

Mobile: +91-980*******/+917*********

E-mail:- adg74o@r.postjobfree.com

CAREER OBJECTIVE

To seek a dynamic and result driven carrier in an esteemed organization to promote team spirit, work efficiency and growth while making contribution towards organizational growth as well as personal growth.

EDUCATION QUALIFICATION

DEGREE BOARD YEAR

Post-Graduation Rabindra Bharati University 2013

Graduation Calcutta University 2011

Higher Secondary NIOS 2008

Secondary NIOS 2006

PROFESSIONAL EXPERIENCE

Senior Officer - VFS Global Services Pvt. Ltd.

From 19

th

March 2014 to till date

Job Responsibilities:

• Taking Visa applications for multiple missions for Schengen countries. Process starts from collecting application & passport and ends at handing over the passport to the applicant after getting back from consulate/ Hub location.

• Handle customer/applicant queries personally or via email and telephone.

• Working in SAP environment. Entering data into front end application system as well as maintain the data in accounting software also.

• Preparing & sending daily, weekly & monthly reports accurately and within time line provided.

• Preparing various other MIS reports as and when required.

• Record & maintain all application data. Ensure accurate & timely data entry into the system

• Encourage applicants to provide feedback on services provided and their overall experience at the application center.

• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. to achieve Continuous Improvement.

• Training new joiners for the respective missions. Encouraging them for the best possible outcome.

Prithvi Information Solutions Ltd

From 12

th

December 2012 to 4

th

March 2014

Job Responsibilities:

• Data Entry HR documents / CV Data.

• Interview Coordination– HR & Ops round.

• Out calling from database available to generate interview leads.

• Maintaining attendance of new Batch.

• Out calling absentees till 2nd day of training and maintaining training dropout till Day 2.

• Documentation for new joiners.

• Organize ER Activities

• Making ID cards. (Related to ER)

KNOWLEDGE & KEY SKILLS

• Proficiency in MS office & good typing speed

• Adaptability and presence of mind to handle customer queries and complaints

• Customer oriented

• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

STRENGTHS

• Quick Learner.

• Dedicated worker.

• Believes in work efficiently & in effective manner.

• Good Team Player

• Problem solving & Multitasking skills

ACHIEVEMENTS

• Champion Of The Quarter in 2014

• Spot On Award in 2017

• Star Of The Week in 2018

• Nominated To Attend PDC Assessment Programme

HOBBIES & INTEREST

• Like to meet people and making friends, listening music.

• Like to Travel & Explore New Places

PERSONAL DETAILS

DATE OF BIRTH 12th December 1989

FATHER NAME Hari Gobinda Mitra

MOTHER NAME Jaba Mitra

SPOUSE NAME Rohan Gupta

NATIONALITY Indian

LANGUAGES KNOWN English, Hindi, Bengali

SEX Female

MARTIAL STATUS Married

Date (Satarupa Mitra)

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