Customer Service, Administration

SE Shawn Edwards

267-***-**** E: ***************@*****.***

Quakertown, Pennsylvania 18951

PROFESSIONAL

SUMMARY

Talented public speaker with an aptitude for Business Admidstration. Known among managers and colleagues as a conscientious team player with a deep understanding of interpersonal communication and consumer behavior. EDUCATION Bachelor of Science Marketing 05/2020

Bloomsburg University of Pennsylvania, Bloomsburg, PA Zeigler College of Business: One of only five percent of business schools worldwide accredited by AACSB

Executive Board Member of Bloomsburg University's Forensics Speech and Debate Team

Executive Board Member of Phi Sigma Lambda

Bloomsburg University Model UN Team Member

SKILLS Microsoft Office (Excel, Word,

PowerPoint)

Public Speaking

Sales Strategizing

Customer Acquisition

Budget Allocations

Creative Writting

Conflict Management

Emotional Intelligence

Data Entry

Social Media Management

Customer Service

Dealing with Objections

Inventory Management

Sales

Collaboration

Communications

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 02/2013 to 01/2016 Gamestop Bloomsburg, United States

Exceeded service objectives by applying proven customer service and sales best practices.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Suggested new procedure to persuade cancelling customers to stay with company, resulting in 11% decrease in cancellations. Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process. Issued receipts and processed refunds, credits, or exchanges. BUDGET OFFICE ASSISTANT 01/2017 to 05/2020

Bloomsburg University Bloomsburg, PA

Processing Mailings, Entering various budget data from Excel worksheets to SAP, comparing numbers for accuracy, assorted filling Resolved conflicts and negotiated mutually beneficial agreements between parties

Set annual budget as treasurer Bloomsburg University Forensics Team Maintained surplus of at least 8% budget each period as treasurer MARKETING INTERN 05/2017 to 11/2019

Camp Chen-a-Wanda Thompson, PA

Assisted in creation of pre-season marketing plans to support department and divisional strategies.

Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.

Generated sponsorships with related and partnering entities to enhance marketing objectives.

MARKETING ASSISTANT 06/2017 to CURRENT

Metro Social Media Pittsburgh, PA

Contributed to mock-ups, email campaigns and social media content. Designed and presented social media campaign ideas. Helped with planning and hosting of marketing events. Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.

Assisted with capturing and analyzing social media metrics. Prepared reports detailing project updates, performance information and ongoing trends.

Collaborated with team members to help expand marketing channels. ACCOMPLISHMENTS Bloomsburg Forensics Speech and Debate 1x 1st Place Parliamentary Debate (January 2019)

1x 1st Place Extemporaneous Speaking (November 2019) 2x 2nd Place Parliamentary Debate (March 2018)

1x 3rd Place Informative Speaking (November 2018)

Quakertown Community High School

Perfect Attendence (2012-2016)

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