Stephen Menesick

**** **** **. *** *** San Diego, CA 92104 adg70v@r.postjobfree.com 336-***-****

Summary

A passionate and driven technology leader who seeks career growth and new opportunities. With nearly a decade in Project Management and Business Analysis roles, I bring a track record of delivering complex business solutions for clients. I thrive navigating high-pressure environments, problem solving, and driving progress among global, distributed teams. As a subject matter expert in the digital space, I am a trusted advisor to my clients and account teams. As a manager, I have nurtured and strengthened my organization, positioning it for future success.

Experience

Mirum, A Wunderman Thompson Agency

San Diego, CA

Director, Business Analysis

01/2020 – Present

Define, scope and plan all new technology opportunities within North America—West as discipline lead

Provide overall strategic guidance, oversight, and solution definition to clients ensuring business goals are met across accounts, interfacing with clients and account teams across the agency

Understand client/agency needs, industry trends, and employee goals to manage team staffing; Able to maintain 90% team utilization across $2.5m services revenue

Mature department offerings by standardizing documentation, tools, approaches & execution (including Agile/Scrum adoption, Requirements Analysis, Functional Spec Templates, Scoping and Estimation guides)

Senior Business Analyst

03/2019 – 12/2019

Reframed client needs & problems into technical solutions, collaborating with strategy, UX, design and technology disciplines to deliver best in class customer experiences on the web

Delivered projects across large-scale ($6m+) agency accounts through Business Requirements & Solution Architecture definition, creation of Functional Specification Documents & Acceptance Criteria for technical team builds

Acted as senior advisor to client and account teams; digital subject matter expert in website content management (platforms including Episerver, Drupal, Adobe Experience Manager)

Elevated Business Analyst role to highly sought-after partner within the agency, by providing thought leadership and process improvement,

Oversaw work across multiple projects by managing/mentoring 2 direct reports

IBM Global Business Services

Various Clients/Locations

Managing Consultant (selected projects/roles highlighted below)

2012-2019

Program Manager Client: The Kroger Company

05/2018 – 03/2019

Lead Inventory Visibility Program for Kroger’s enterprise Order Management System (Sterling OMS), managing 15 global resources/$1.6m engagement.

Managed multiple solution components and integrations including external B2B fulfillment via EDI.

Quickly mobilized project team to deliver MVP pilot solution within 10 weeks of project startup.

Increased development speed and decreased project timeline by leading adoption of SAFe agile among project team members.

Chief of Staff IBM iX - Digital Commerce Practice

01/2018 – 05/2018

Managed Proposals with Sales team and SME’s to bid for $10+m of new business.

Key focal for business development team, managing quarterly sales pipeline of $20m; collaborated across business units to expand footprint at target accounts.

Drove development of software upgrade offering by creating go-to-market strategy and prioritized account list, resulting in $3m of new business proposals.

Created practitioner engagement strategy resulting in 16% increase in new-hire engagement.

Senior Business Analyst Client: Ford Motor Company

08/2016 – 01/2018

Led requirements gathering effort for $10m IBM WebSphere Commerce auto parts web replatform; defined site user experience and functionality through 100 user flows, created a user experience framework for multi-faceted automotive catalog data in within website pages.

Captured market-specific requirements to support global rollout of platform across multiple geographies.

Instituted program-wide change control process to manage 150+ deviations/gaps identified after scope baselining.

Managed global team of 10 through requirements gathering, functional and system integration testing using Jira as collaboration tool.

Acted as primary supplier liaison/support for 3-month cycle of user acceptance testing across 30 business users.

Business Analyst Client: Petco Animal Supplies, Ltd

11/2014 – 07/2016

Defined 600 business requirements across 19 functional areas, 50 new business process flows, and 50 mobile wireframes to support new in-store application for receiving, inventory & fulfillment.

Managed quality plan for $7m program, creating data-driven reports to forecast test execution, plan defect resolution timelines, and track overall progress against plan.

Controlled solution scope and ensured quality of delivery by analyzing issues raised during testing, validating results against documented requirements and holding “deep dive” sessions with technical and business users to identify root cause of issues.

Development & Test Manager Client: Univar USA, Inc

11/2015 – 03/2016

Contracted to recover the engagement from severe schedule slippage; Helped to drive critical tasks to completion for launch preparation and contributed to a successful production release in only 5 months.

Consolidated five brands into a common eCommerce platform, ensuring individual brand identity remained consistent while achieving efficiencies of scale.

Managed User Acceptance Testing on the B2B application with end users and vendors, working closely with product owners to ensure through test coverage and business user sign-off prior to launch.

Project Manager Client: Kohl’s Department Stores

01/2014 – 11/2014

Consolidated demand, staffing, forecasting and reporting across a multimillion-dollar digital omni-channel program with 5+ large projects in point of sale, order management and order fulfillment

Built complex, program-wide financial model to track project gross profit for a $20m / 3-year engagement with 50+ global resources.

Led backlog review meetings with business users to plan scope of future sprints, timelines of sprints and consequent release and rollout strategy to test environments.

UNC Chapel Hill School of Medicine, Department of Surgery

Chapel Hill, NC

Technology Program Administrator

09/2010 – 06/2012

Delivered and supported business-critical IT services, managing system administration for over 200 surgeons, staff and faculty.

Recommended and implemented IT and process solutions for the department, including security solutions for HIPPA compliance and certifications with major regulatory bodies.

Education

University of North Carolina at Chapel Hill

08/2008 – 05/2012

B.A. with distinction; Phi Beta Kappa; Political Science & Peace, War and Defense

Publications: Preventing the Unthinkable: An Overview of Threats, Risks and US Policy Response to Nuclear Terrorism, in: Global Security Studies, Vol 2 Iss 3, 2011, ISBN/ISSN: 1944-222X

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