Manager Executive

Jeanine Stelli

Profile

Experienced Client Services Executive with diverse history in service to SMEs and Fortune 500 companies alike. Demonstrated record of cultivating, maintaining and strengthening client relationships. Strong commitment to individualized customer service and personal attention. Expert in development and execution of successful client retention and growth strategies, portfolio profit analysis, and team management. Core Competencies

Relationship Management · Customer Empathy · Internal & External Communications · Analysis & Problem Solving · Budgeting · Profit & Loss Management · Negotiating · Strategic Planning · Collaboration & Consensus-building Experience

Canteen One/Compass Group

Senior Client Services Manager 2007-2020

Key Achievements

•Exceed client expectations by 110%

•Consistently ranked highly by customers as top client representative

•Maintained customer retention rate that was 99% above company standard

•Commended by management as dedicated, loyal, passionate about the business, key player on building strong relationships and great team player. Responsibilities

•Managed client portfolio of 20 national clients with annual revenue of $28+ million and high repeat retention rate.

•Fostered robust relationships with customer to ensure “best in class” satisfaction. Oversaw new client service rollouts, ensuring adherence to clients’ contract obligations and addressing newly-identified issues. Served as liaison between clients and corporate constituencies, including executive leadership, as well as sales, legal and operations teams.

•Analyzed supplier increases, developed pricing strategies and presented to client. Conducted monthly audits of client portfolios to evaluate performance trends, to diagnose and proactively resolve issues, and to identify and capitalize on mutual revenue growth opportunities.

Saint Paul, MN 763-***-**** *******.******@*****.***

•Evaluated client P&Ls and advised executive leadership on client renewal and retention prospects. Negotiated renewal contracts and prepared RFP & RFI submissions for new business.

Operations Manager 2003-2007

•Managed premier vendor relationship, providing in-depth site and market analyses, price modeling and annual performance evaluation by location, category and product.

•Responsible for bidding out new business, negotiating pricing and rates, resolving day-to-day service issues, contract compliance, and accuracy of financial reporting.

•Performed customized research on client profitability and future strategic planning. Project Manager 2000-2003

•Executed new client rollouts.

•Negotiated accounting procedures for client and vendor cash flows.

•Oversaw client-vendor relationships to ensure adherence to contractual obligations.

Location Manager 1998-2000

•Worked directly with clients to problem-solve service issues with vendors. Credit Specialist 1996-1998

•Worked with clients to problem-solve service issues with vendors and collect payments on unpaid invoices.

•Assisted vendors with late payments, product shortages, and other compliance issues.

•Coordinated with strategic partners to resolve reporting issues. Skills & Certifications

• Proficient in Microsoft products, including Excel, Word and PowerPoint.

• Certified DDL Training - Developing Dynamic Leadership Saint Paul, MN 763-***-**** *******.******@*****.***

Contact this candidate