Kristi L. McCray

High Point, NC *****

336-***-****

adg6ya@r.postjobfree.com

Project Manager

Client Relationship Manager.

Positive team player in custom design signage for Luxury Hotels; Starwood Properties (Sheraton, Four Points by Sheraton, Westin, Aloft, Luxury Collection, Element) Laguna Mar, and Ritz Carlton. Enterprise Technical Sales Account Manager

Trusted Adviser with Comprehensive Solution-Selling Approach. An energetic and versatile leader with demonstrated success in supporting the sale of enterprise-wide technology systems. Coordinate pre- and post-sale initiatives and processes, including virtual and onsite client project kickoff meetings. Analyze and qualify significant technology projects for new and existing clients. Evaluate and demonstrate the feasibility and return on investment, clarifying and quantifying the value of communications technology. Improve productivity and streamline business with the state of the art implementations. Qualify and recommend financing strategies for a full range of system hardware, software, and applications. Coordinate cross-functional teams of engineering professionals, customer service specialists, and administrative staff on scopes of work. Access C-suite technology leaders and members of the board of directors and organize onsite or virtual meetings and presentations to generate new business and upgrades for existing customers. Demonstrated success in support implementation and training. Partner with clients to achieve the full potential of technology and maximize ROI.

Core competencies:

Relationship Management Finance Options Implementation Coordination Project Management Professional Experience:

GRAPHIC SYSTEMS INTERNATIONAL 2018 - 2020

Project Manager

Approved Design Team Drawings, Client Approved Drawings, Location Plans, and Message Schedules, and cost.

Request for permits and coordination of necessary paperwork and payments.

Worked with General Managers and clients for instructional design. Provided approved drawings, Collaborated with engineers, developing solutions that streamlined operations, providing accurate information for installation projects, including pre / post-sale with clients, and turnover meetings for service technicians and contractors.

We partnered with external Subcontractors responsible for Subcontractor contracts, Conditional Waivers, Lien Waivers, and requests for payments.

Coordination of onsite / external electricians.

MITEL NETWORKS CORPORATION (Virtual), Mesa, AZ 1994 – 2017 Enterprise Account Manager

Oversaw 220 active business communications technology accounts in a 5-state territory. Worked with cross-functional subject matter experts, including two lead engineers in equipment and three operational managers in 5 states. Gathered requirements and managed requests for proposals (RFP), coordinated all customer interaction and service. Developed, designed, and produced applications for existing clients, creating customized solutions and a full range of financing options. Coordinated customer service and follow-through implementation. Prepared quarterly business reviews and sales reports.

Aligned specific solutions and applications for clients, explaining business impacts, and maximizing ROI.

Partnered with executive-level leaders to qualify solutions that provided return-on-investment (ROI), including financial terms, leasing options, FASB 13, Capital Lease versus Operating Lease; Fair Market Value, Buyout, and Rental Agreements.

Counseled client finance departments, legal departments, technical teams, customer service teams to determine the feasibility and best financing options for qualifying projects.

Provided clients with instructional design, providing diagrams and scopes of work with realistic timelines. Collaborated with engineers, developing solutions that streamlined operations, providing accurate information for installation projects, including pre/post-sale with clients, and turnover meeting for service technicians and contractors.

Reduced expenses by consolidating resources, listening to customer needs and expectations, and collaborating to craft solutions.

MITEL NETWORKS CORPORATION

Listened to the client's wish list and identified end-result, setting realistic expectations while delivering strategic plans with variations and options to improve the proposed solution.

We increased revenue streams by creating solutions for 200+ active clients, maximizing productivity processes.

Managed Mitel brand positioning by providing marketing material, promotions, a newer technology that could benefit client organization.

Scheduled informative meetings with C-level officers, offering VIP projects involving 100 – to 1500 end-users in a wide range of locations, including company headquarters, remote locations, out-of-state locations, or international sites.

Responded to requests for strategic implementation plans, budget, and financial plans, working with consulting firms, and maintaining accurate information within live working documents.

Co-led communication with departments organizing timelines for implementation, including webinars, conference calls, and onsite meetings with clients.

Added value to projects as lead on all assigned accounts, with accountability for relationship management and pre-sales transactions.

Enhanced knowledge and proficiency in new application designs and software while implementing industry-standard policies, providing technology improvements to companies that requested and required enhancements.

Grew existing markets assigned for specific applications by 110%, maintaining strong relationships and achieving annual growth during transitional phased approach during acquisitions of Tri-Com, Executone, and Inter-Tel Technologies.

Education

Associate of Arts (AA), Economic Studies, Broward College, Fort Lauderdale, FL Certifications

Hospitality

Networking / Lan / Wan

T1 / E911

Cloud Computing

CRM / Salesforce

Technical Skills

Windows / MAC, HTML, XHTML, MSP, VSP TCP / IP

Microsoft Teams, Switches, Routers, VLAN, Virtualization, VMware, Contact Center Solutions, Predictive Dialing, Campaign Dialing, Collaborative Solutions, Wireless Solutions, Call Costing Applications, MS Excel, PowerPoint, Visio, Word, Office 365, Cloud Applications.

Service Language Local, LD, PRI, T1/E1, E911, Fiber (Multimode, Single Mode)