Sales Store Manager
Resume:
JERROD BROWN
E: adg6y2@r.postjobfree.com
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
AT&T - Retail Sales Consultant
Missouri City, TX • 04/2016 -09/2019
Rue21 - Store Manager
Pearland, TX • 03/2010 - 04/2016
Upselling strategies
Sales experience
Customer satisfaction
Detail-oriented
Customer service
Microsoft Office
Relationship building and retention
Microsoft Excel
Customer Contact
Team leadership
Microsoft Word
Point of Sale systems
Sales
Scheduling knowledge
Marketing
Dependable and reliable
Communication Skills
Hitchcock High School
Hitchcock, TX • 2007
High School Diploma
PROFESSIONAL SUMMARY
WORK HISTORY
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in wireless and entertainment products.
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Listened to customer needs and desires to identify and recommend optimal products.
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Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
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Answered product questions with up-to-date knowledge of sales and store promotions.
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Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
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Oversaw deposits, processed financial transactions, and maintained inventory.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
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Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of sales associates.
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Responded to customer concerns with friendly and
knowledgeable service and remedied issues promptly and effectively.
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Trained and developed new associates on POS system and key sales tactics, which improved process flows.
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Completed all point of sale opening and closing procedures, including counting contents of cash register.
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Reported to district manager regarding all store and staff issues, financial goals and sales.
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SKILLS
EDUCATION
Kohls Corp. - Sales Associate
League City, TX • 06/2008 - 03/2010
Protected store from loss or theft by setting and enforcing clear security policies.
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Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
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Developed annual operating budgets and forecasts, as well as sales and marketing plans.
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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
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Applied security and loss prevention training toward recognizing risks and reducing store theft.
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• Tracked stock using company inventory management software.
• Prepared merchandise for sales floor by pricing or tagging. Processed product returns and assisted customers with other selections.
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Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
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