Front Desk Office

Alae

NACHIT

C O N T A C T

-Adress;elektra street Abudhabi

-Mobile:+971*********

-Email:*******.**@*****.***

P R O F E S S I O N A L SK I L L S

-Opera

-Marsha

-Konami

ONQ Social Web Copywriting Corporate Micros MS Office content Hilton media blogging strategy development P E R S O N A L S K I L L S

Creative Reliable Organized Leadership Team Fast Motivated learner player and spirit professional L A N G U A G E S

Arabic

English

Frensh

German

HOBBIES

-Sailing

-Reading

-Traveling

-Foot-ball

-Photography

-Cooking

ABOUT

A hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving Problems. WORK EXPERIENCE

Banana Island Resort, Doha, Qatar 08/06/2019 – 03/10/2020 Front Desk (Villahost)

v Welcomed guests upon entry to the hotel, assisted with check in and check out. v Answered phones, booked reservations, respond to emails and electronic reservations. v Kept records of occupied rooms and guests' accounts. v Prepared check out receipts and collected payments from departing guests. Palais Amani, Fez, Morocco (Boutique Hotel) 22/06/2018 – 22/05/2019 Guest Relation Officer

v Select and block rooms and pre-register for arriving individuals or groups assist in escorting and room orientation to all group guests v Check in walk in, individuals and group guests

v Utilize the computer system in running daily reports and in blocking special requests v Complete key packets and vouchers, and to modify registration cards. Dusit Thani Hotel, Abu Dhabi, UAE 05/03/2017 –01/05/2018 Front Desk Agent

v Welcoming guests to the hotel in a polite, friendly and helpful manner. v Dealing with late arrivals and assisting with early check-outs. v Taking payment from guests in the form of cash or credit cards. v Arranging for brief tours of the hotels rooms and facilities. Bab Al Qasr Hotel, Abu Dhabi, UAE (Pre-opening) 01/09/2015 - 22/02/2017 Front Desk Agent

v Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through departure.

v Checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments.

v Sort and handle out mail messages whether incoming or outgoing. v Up Selling guest rooms and promoting hotel services. Riad Tazi Hotel and Resort, Fez, Morocco 10/02/2014 – 14/04/2015 Team Leader (In charge of reception)

v Trained and developed several new associates

v Introduced and successfully implemented new shift closing process v Moved the Guest Satisfaction Scores higher by better inter-department communications v Organized team meetings to ensure that the entire front office team is on the same page v Successfully passed all the requirements of quality assurance audit v Implemented competitive training programs for the associates to keep them motivated Nouzha Hotel, Fez, Morocco (Training) 02/02/2013–29/08/2013 Guest Service Agent

v Answered an average of 40-60 calls per day by addressing customer inquiries, problems and providing new production information.

v Greeted customers entering the hotel to ascertain what each customer wanted or need. v Politely assisted customers in person and via telephone. v Investigated and resolved customer inquiries and complaints in timely and empathic manner.

EDUCATION

2013 - 2015: Diploma in university philosophy /psychology Moulay Abdullah Fes. 2011/2013: Diploma hotelier management in Institute of hotel & tourism Technology (ITHT) Option: sales & Customer service in Fes.

2010 – 2011: Baccalaureate degree option human sciences in Moulay Driss high shool Fes Morocco.

2008/2009 : Baccalaureate degree option science of literature in high School in Fes