*** ********** ****** ******, ** ***** adg6w0@r.postjobfree.com

Focus:

SUMMARY OF QUALIFICATIONS

An astute, accountable and results-focused Airline Professional who combines strong business acumen with commendable and progressive career in In-Flight Training for New Hires and current Flight Attendants, Customer Service, Operations, Administrative and Security Management with passengers and cargo within the Airline Industry. Renowned for the ability to develop and execute strategic planning initiatives which improve efficiencies; well-versed in policy and procedures, managing projects, conducting line checks, and facilitating training for new hires directly leading to increased employee productivity and higher delivery of quality customer service, duties, responsibilities and regulations. Ensures quality assurance plans, organizes personnel duties and responsibilities, using available resources while instilling a collaborative team environment. Able to identify areas of strength and weaknesses and develops improvement plans if warranted. Strong knowledge of company policies as well as FAA Regulations and Standards; effectively interfaces and communicates with management and training department during day-to-day operations and needs.

Core Competencies

Excellent communication skills, speaks, reads writes and fully comprehends English and Spanish fluently.

Able and willing to travel inside and outside the United States

Vast experience in In-Flight New Hires Training and Line Checks, Airline Customer Service, restructuring goals and addressing business growth, while improving customer and training services

Share and communicate information successfully to the rest of the Training Team

Perform and evaluate new hire training and current flight attendants line checks, proactively take actions which enforce procedures and ensure positive quality results

Instill a sense of ownership and empower co-workers to make decisions using sound reason and judgment for successful outcomes

PROFESSIONAL EXPERIENCE

Skywest Airlines, St. George, Utah October 2003 - Present

In-Flight Flight Attendant Lead Instructor

sProvide proficient assistance in coaching, mentoring and knowledge to new hires IOE students and while conducting Inflight Line Checks for Flight Attendants

sAccountable for solving complicated, non-routine problems and emergencies received through daily operations

sCommunicate with customers regarding flights and safety procedures as needed

Holiday Inn Hotel Circle, San Diego, California 2001 - 2003

Front Desk Manager

sManaged and developed daily operation assignments, managed staff, equipment, and maximized resources

sScheduled staff and controlled overtime

sFacilitated customer service meetings, and weekly client visits for the Sales Department

sMet with local authorities regarding operation safety and security procedures

sGenerated and presented weekly and monthly reports to headquarters as well Sales, Customer Service and Hotel Operations Departments

Holiday Inn, Laguna Beach, California 2001 - 2000

Front Desk Manager

sDirectly managed all customer service personnel, supervised daily operations, performed scheduling and conducted system operation training; motivated staff and conducted staff performance evaluations

sCoordinated with vendors and providers on a daily basis to ensure successfully operations

sManaged administrative duties, reports and controls of government’s customer taxes and sales reports

sAccountable for overseeing fiscal management, including budget, billing and receivables

sInitiated monthly contact with government and local authorities regarding ground operations safety

sOversaw and supervised all customer service needs such as reservations mishandlings and passenger special service needs

American Airlines, San Jose, Costa Rica 2000 -1996

Customer Service and International Security Agent

sCoordinated, directed and managed staff; created works schedules, provided training and issued uniforms and security equipment

sConducted quality control operation audits; made recommendations to ensure compliance with local regulations and FAA regulations and procedures; coordinated with the airlines’ security team to ensure procedures compliance

sMaintained daily contact with government authorities, Airport Security Manager, local TSA and ground operation teams

sDirected workflow, supervised and motivated passenger service staff

sPerformed scheduling and facilitated training

sSupervised the operation of 14 international flights daily

sManaged operations to successfully achieve a high-level rating for “On time Performance”

sCoached motivated and supported Security ISCs (Head of Security for Station)

EDUCATION

SkyWest Trainning Center

Flight Attendant Certificate and FAA License Group I and Group II, 2003

Flight Attendant Lead In-Flight Instructor Certificate, 2004

Salt Lake City, UT

Interamerican University of Costa Rica

Bachelor in Clinical Psychology, 2000

San Jose, Costa Rica

Centro Cultural Costarricense Norteamericano of Costa Rica

Bachelor in English Language, 1996

San Jose, Costa Rica

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