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Salesforce Developer/Administrator

Location:
Cumming, GA
Posted:
October 21, 2020

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Resume:

SWAPNIKA GUNTUKA

www.linkedin.com/in/swapnikag 678-***-**** adg6vz@r.postjobfree.com

PROFESSIONAL SUMMARY

• Enthusiastic Salesforce Developer/Administrator with over 7 years of experience with a demonstrated history of working in the cloud computing software industry. Proactively investigates, learns, and incorporates new releases in salesforce and emerging technologies and methods, leading to more efficient work.

• Expertise in Development, Configuration, Customization, Administration, Integration and support on Salesforce.com Platform.

• End to End expertise in developing and implementing business logic in Sales, Service, Marketing Clouds.

• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and visual force Tabs, Custom Objects, Standard and Custom Reports, and Dashboards.

• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating relationships/junction objects like Master-Child, Lookup, Workflows, Process Builder and Visual Flows.

• Firsthand experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.

• Good working knowledge on different tools used for Data Management and Data Migration like Data Loader.

• Hands on experience in querying the SFDC database using SOQL and SOSL queries, and governor limits.

• Expertise in creating and executing suite of Test classes and Apex Test Triggers and creating Test data for Apex Class Testing and worked on achieving high code coverage based on organizations.

• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.

• Experienced in using Salesforce Lightning UI. Created lightning apps by combining Lightning design system and Lightning component features.

• Experience in integrating salesforce.com with other applications using Salesforce web services API. Hands on experience creating Apex Web Service and Apex Callouts with both REST API and SOAP API.

• Expertise in developing Partner portal and Customer Community Portals. Experienced with different tools for deploying projects using standard Change sets and ANT Migration Tool.

• Experience in Object Oriented Programming languages and HTML, XML, CSS. Technical Skills

• SFDC Technologies – Salesforce Mobile App, Sales Cloud, Service Cloud, Community Cloud, Lightning App Builder, Field Service Lightning, AppExchange, Visualforce pages, Visual force Components and Controllers.

• Programming Languages -- Apex, C, C#, Java

• Scripting Languages -- JavaScript, Unix Shell scripts- csh, bash

• Development Tools – Developer Console, Visual Studio Code, Salesforce CLI, Eclipse IDE, Force.com IDE, Force.com ANT Migration Tool, Workbench, Data Loader, Data Import Wizard

• Web Technologies -- HTML, CSS, JavaScript, XML, jQuery

• Database Technologies -- PL/SQL, MS SQL Server, MySQL

• Version Control & Management -- GitHub, Sandbox

• Data Visualization Tools – Tableau, PowerBI

Certifications

• Salesforce Certified Administrator

• Salesforce Platform Developer I

Work History

Salesforce Developer November’19 - Present

Truist, Atlanta, GA

• Interacted directly with clients, managers, and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

• Worked on Salesforce Lightning Process Builder to effortlessly automate Business Processes. Developed re- usable UI Components with Lightning Component Framework.

• Used Salesforce Lightning Inspector to debug the lightning components during the development process.

• Loaded data with Apex Data Loader and prevented data corruption and solved localization issues during data loading process.

• Retrieved external data in real time with Lightning Connect to integrate with legacy systems like SAP, Microsoft, and Oracle.

• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals and metadata API.

• Designed various Apex Triggers, Apex Classes, Controllers and Extensions for various business needs; worked on Page Layouts, Record types, Lightning Record Pages, Validation rules, Workflow rules and Process Builder to accomplish business automation.

• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.

• Widely used Agile Scrum method to reach our business team goal by gathering day to day requirements and re-prioritized them to into different sprint cycles and building them using Force.com platform.

• Controlled different environments of the Salesforce org by creating sandboxes like Developer, Developer Pro, Partial copy and Full; extensively used Change Sets, Force.com IDE, ANT Migration tool and Managed Packages to deploy the configuration and Meta-data from Sandboxes to Production Org.

• Used Bit Bucket, JIRA for setting up code repository and version controlling; collaborated with the team through, Outlook and GoToMeeting.

• Employed Salesforce Lightning Inspector to debug the lightning components during the development process; executed User Acceptance testing (UAT) process using UAT scripts for assessing the functionality and reliability of component based on real-world scenarios. Environment: Salesforce.com IDE, Service Cloud, Sales Cloud, SOAP, SOQL and SOSL, Visualforce, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data Loader, Data Import wizard, Migration Tool, Web services API, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production, Jenkins and Bitbucket.

Salesforce Developer October’18 - September’19

AccelerED, College Park, MD

• Participated in complete application development life cycle which included processes like gathering client requirements, analyzing, designing, and testing the functionality with respect to client’s requirements.

• Worked with functional leads, business analysts, developers, and project managers to gather requirements and use the full functionality of the Salesforce.com CRM solution.

• Part of Application Development team responsible for implementing, developing, customizing, testing, deploying, and integrating Salesforce applications to Service Cloud.

• Configured Single Sign-On SSO for user authentication using SAML 2.0; set up service cloud, service console, configured Email-to- Case and enabled communities in cases.

• Integrated Salesforce with Outlook to synchronize contacts, events, and tasks between desktop-based version of Outlook and Salesforce; this integration eases adding Outlook emails, attachments, events, and tasks to multiple Salesforce contact records.

• Involved in creating and customizing Email templates and configuring them to email alert within a workflow rule for standard/custom objects.

• Implemented Chatter Communities functionality to post updates on sales and receive feedback on requests; streamlined registration process using Web-to-Leads with Approval Processes and Workflow Automations.

• Re-factored and Bulkified Apex triggers to improve performance while practicing Apex coding best practices using Lists, Sets and Maps.

• Independently integrated essential 3rd party tools like BriteVerify and Job Builder into the Salesforce org by creating application-specific scenarios and daily scheduled tasks for duplicate record removal and data management.

• Expedited and fully automated scheduling appointments through the development of a Visualforce component to utilize Calendly functionality and integrated it into Salesforce,

• Tracked changes and validated functionality of developments using management software- JIRA.

• Used Scrum frameworks and Sprint Cycles to breakdown the project into distinct phases and to effectively carry out all project goals systematically.

• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

• Spearheaded projects involving migration of existing applications, Visual Force pages and users from Salesforce Classic Org to Lightning Experience; trained end-users on Lightning Experience. Environment: Salesforce.com, Service Cloud, Sales Cloud, Apex, Visualforce, Lightning Component Framework, Standard and Custom Controllers, Workflows, Process Builder, Web Services, SOAP API, REST API, Reports & Dashboards, Data Loader, HTML, CSS, JavaScript, jQuery, Visual Force (Pages, Component & Controllers), Workbench, Force.com IDE, Custom Tabs, Email Services, Security Controls. Salesforce Administrator/Developer January’16 - July’18 UnitedHealth Group, Hyderabad, India

• Performed SFDC Administrative tasks like creating Custom Objects, Tabs, Fields, Users, Profiles, Permission Sets, Page Layouts, Sharing Rules, Email Templates and Automation Processes like Validation/Workflow/Assignment/Escalation rules and Approval Processes.

• Facilitated the requirement gathering phase by interacting with different user groups and documented the software and functional requirements of several use-cases.

• Developed customized solutions within the Salesforce Platform to support critical business functions and meet project objectives, client requirements and company goals.

• Proactively documented and maintained self-learning documents for internal departments connected within Salesforce, reviewed, and updated role hierarchies, managed sharing access among different users.

• Collaborated with various internal departments including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance.

• Managed daily support and maintenance of internal Salesforce instance and conducted long-term improvement operations to ensure compatibility with evolving mission requirements.

• Developed Apex Triggers, Apex Classes and Visualforce pages with various customizations requested by business users; validated functionality for client-side validations and rendering sections/components based on user options.

• Created custom page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages

• Designed Custom Formula Fields, Validation rules, Dependent Fields, Workflow rules, Approval Processes and automated alerts, fields update and email generation using Process Builder.

• Responsible for all the activities related to Data Loader, uploading data in CSV files into Salesforce org while checking the correctness, format, and quality of entered data.

• Controlled access of the users into Salesforce org through Security and Sharing Control features like Sharing Settings, Login Access Policies, Network Access, Permission sets; reviewed user profiles, role hierarchies and organization wide default settings.

• Involved in setting up queues, Web-to-Lead setup, lead conversion mappings, assignment rules and auto response rules.

• Managed Customer and Partner Cases by implementing Case Assignment Rules, Case Auto-Response Rules, Escalation Rules, Web-to-Case and Email-to-Case features for effective Case Management.

• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.

Environment: Salesforce.com platform, Sales cloud, Service cloud, Apex classes, Triggers, Visualforce pages, Controllers, Data loader, Demand tool, Workflows, Approvals, Custom Objects, Tabs, Page Layouts, CSS, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

Salesforce Administrator July’13 - December’15

Karvy Financial Services, Hyderabad, India

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

• Developed prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.

• Developed business use cases and user requirements by working closely with the Sales team and business analysts.

• Involved in Salesforce business processes like Lead management, Case management, Campaign management, Forecasting, Pipeline management, Order management and Opportunity Management.

• Created relationships among objects with Lookup, Self, Master-detail relationship and used Junction objects for many-to-many relationships.

• Created Security Settings for Roles and Profiles and managed other security sharing settings.

• Created Workflow rules, Approval processes on various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging, and time-dependent actions.

• Developed Custom Formula Fields, Filed Dependencies, Workflow Rules, and Process Builder for automated alerts, field updates and email generation based on functional requirement.

• Migrated data to and from data sources like spreadsheets, emails, and databases with tools like Data Import Wizard, DML Statements and Batch Apex.

• Created Reports & Dashboards using tabular, summary and matrix formats for Reports and Visualforce Pages for Dashboards.

• Regularly monitored various components like Login History, Data and Storage Resources, Setup Changes and Debug Logs.

• Maintained clean and accurate data by merging duplicate records and developing custom validation rules and formulae.

• Worked on Lightning process builder flows, connect API, Chatter, and quick actions.

• Assisted in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profiles access and security permissions on service cloud. Environment: Saleforce.com, Profiles, Workflows, Approvals, Data Migration, Salesforce Standard Objects, Custom tabs, Email service, Html, Web service, Roll-up Summary, Visualforce, Email Templates, Data Loader, Reports & Dashboards, Change Sets, Sharing rules and Permission Sets.



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