Front Desk Service
Resume:
Personal Info
Skills
Work History
Erika Eldredge
Charming and poised individual performing various duties that are required. Outgoing, friendly, and motivated delivering customer service and administrative excellence, including clerical support and public interaction. Excels in multi-tasking, calendar management, scheduling, data-entry and database administration.
Address
5012 W Kistler Road
Ludington, MI, 49431
Phone
adg6ve@r.postjobfree.com
Problem-solving skills
Time management
Word processing
Decision-making abilities
Public relations
Bookkeeping
Learning assessments
Greeting and seating
Relationship building
Customer assistance
Testing and grading
Reservations management
Receptionist Front Desk Clerk
Kibby Creek Campground, Ludington, MI
Greeted guests at front desk and engaged in
pleasant conversations while managing check-in
process
Greeted daily visitors and customers upon arrival, offered assistance and answered questions to
build rapport and retention
Welcomed each new arrival pleasantly and
confirmed reservations and identification
2019-06 -
Current
Retail Sales Associate
ABC Kidz Purple Monkey, Ludington, MI
Protected purchase items with proper bagging
and wrapping to prevent damage
Offered each customer top-notch, personal
service and polite support to boost sales and
customer satisfaction
Completed setup, breakdown and product
preparation for promotional displays and in-store
demonstrations
Assisted customers with locating and choosing
merchandise in any store department
Organized store merchandise racks and displays
to promote and maintain visually appealing
environments
2018-05 -
2019-05
Hostess
Village Cafe And Pub, Pentwater, MI
Documented reservations and communicated
2016-02 -
2017-09
Document control
Detail oriented
Privacy and confidentiality
changes to guests
Managed in-person and telephone guest
inquiries, customer service requests and
reservation bookings using
Stayed in open communication with kitchen
team to assess cooking times, avoid worker
overload and minimize customer dissatisfaction
Assisted managers with quickly resolving service-
and food-related issues
Watched dining area staff to evaluate server
loads and calculate accurate wait times
Cultivated positive guest relations by managing
information and orchestrating speedy seatings
Supervised server balance and monitored table
turnover to accurately seat customers and keep
customers happy
Took reservations by phone and walk-in, keeping
scheduling demands and kitchen output in time
to avoid overbooking
Hostess
Scottys Restaurant, Ludington, MI
Supervised server balance and monitored table
turnover to accurately seat customers and keep
customers happy
Prepared artistic menu boards highlighting
current specials and promotions using
eye-catching decorative techniques
Supported servers, food runners and bussers with
keeping dining area ready for every guest
Stayed in open communication with kitchen
team to assess cooking times, avoid worker
overload and minimize customer dissatisfaction
Maintained highly loyal clientele by delivering
unparalleled service at every stage of restaurant
dining experience
2015-04 -
2016-01
Substitute Paraprofessional
PCMI Corp., Ludington, MI
Worked with individual students to provide
2011-11 -
2015-05
personalized educational, behavioral and
emotional support
Provided diverse assistance to teachers, including clerical support, classroom management and
document coordination
Set up visual aids, equipment and classroom
displays to support mentor teacher's lesson
delivery
Prepared instructional materials for group and
one-on-one use
Distributed learning materials such as worksheets, textbooks and supplemental activities
Partnered with teacher to plan and implement
lessons following school's curriculum, goals,
objectives and philosophies
Enhanced learning plans and quantified student
progress using quizzes, essays and projects
Took attendance, graded assignments and
maintained student records to assist teachers with administrative tasks and maintain smooth daily
operations
Assessed student assignments to check quality
and completeness and assign grades
Nanny
Jaime Beckstrom, Jenison, MI
Traveled with families to care for children,
allowing parents to share private time while
giving children fun adventures in diverse
environments
Established and maintained safe play
environment for children
Supervised children engaged in physical activity,
learning and social skills with peers
Organized activities that enhanced children's
physical, emotional and social well-being
Made healthy snacks and meals for [Number]
children
Assisted with light housekeeping duties as well as running errands
2008-09 -
2010-12
Education
Offered positive and nurturing environments to
support child social and emotional growth
Supervised children on playground to help
develop physical and social skills
Engaged with children on individual basis to build positive relationships
Helped children complete homework
assignments and school projects
Safely transported children to and from school,
medical appointments and extra-curricular
activities
Monitored children's play activities to verify safety Front Desk Receptionist
Kibby Creek Campground, Ludington, MI
Welcomed each new arrival pleasantly and
confirmed reservations and identification
Promptly answered multi-line phone system and
greeted callers enthusiastically
Politely welcomed arriving guests, providing room
keys and information on amenities and policies
Retrieved mail, packages and documents on
behalf of guests, promptly verifying receipt and
arranging for pickup or transmittal
Greeted guests at front desk and engaged in
pleasant conversations while managing check-in
process
Welcomed patrons and immediately offered
assistance by asking open-ended questions
2006-04 -
2008-09
Psychology
Cornerstone University - Grand Rapids, MI
Associate Degree
Westshore Community College - Scottville, MI
History
References
North Park University - Chicago, IL
Liberal Arts And Sciences
John Brown University - Siloam Springs, AR
2017-03 -
Current
Megan Lundin - 231-***-****
Jaime Beckstrom - 616-***-****
Alicia Stevens - 630-***-****
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