Athena J. Young

***** * **** ****** **, ROGERS AR 72756

479-***-**** adg6uw@r.postjobfree.com

SUMMARY

A self-motivated team player with desire to achieve company goals. Intrinsic qualities include: Excellent customer service skills, sense of urgency, with the ability to multi-task and prioritize. Additional expertise includes supervisory and leadership skills. Leverages strong communications skills and results-driven mindset to implement best practices and provide lasting solutions that enable a workforce to maximize efficiency. A detail-oriented and innovative top-performer with an unwavering commitment to excellence.

EXPERIENCE

AMERICOLD LOGISTICS, Lowell, Arkansas July 2019-Current

Driver Manager

Night and Weekend Dispatch for the OTR and Shuttle fleets. Accountable for the fleet of drivers and their direct contact for various items that they may encounter, dispatch information, HOS etc. Also handle inbound calls regarding the driver location and ETA for pick up and deliveries.

Be a solution provider for internal and external customers to ensure OTD.

Resolve hours of service issues that would cause a customer service failure.

Resolve trailer issues and temperature issues that could be catastrophic in nature.

Communicate effectively to all parties when it is unavoidable that appointments will be missed.

HURRICANE TRANSPORTATION, Colcord, Oklahoma August 2017-Current

Driver Manager

Accountable for a fleet of drivers and their direct contact for various items that they may encounter, including settlement inquiries, dispatch information, HOS etc. Also handle inbound calls regarding the driver location and ETA for pick up and deliveries.

Be a solution provider for internal and external customers to ensure OTD.

Resolve hours of service issues that would cause a customer service failure.

Resolve trailer issues and temperature issues that could be catastrophic in nature.

Resolve all issues or call management to help resolve issues.

Monitor all weather issues that could prevent on time service.

Be a safety liaison that communicates problematic areas of concern.

Major safety related issues need to have Safety & Risk Management involved.

Monitor any drivers that are potentially quitting and communicate directly to Operations Manager and Recruiting Manager.

Communicate effectively to all parties when it is unavoidable that appointments will be missed.

TMC TRANSPORTATION, Bentonville, Arkansas January 2016–Current

Logistic Sales Representative

Accountable for building and maintaining an evolving customer base for TMC logistics. Key responsibilities include generating new leads, procuring executable freight, maintaining premium customer relationships and meeting both departmental and individual goals in line with corporate growth targets.

KELLY SERVICES: CHALLENGER, GRAY & CHRISTMAS, Bentonville Arkansas

Administrative Assistant October 2015

Responsible for creating, editing proof reading and printing high level executive resume’s. General admin support for job search coaches and project manager.

ACCOUNT TEMPS: MISTER SPARKY NWA, Springdale, Arkansas

Call Center Manager Summer 2015

Responsible for the day to day operations of the call center. Back up for the dispatcher. First point of contact for technicians and customers. Interaction with other management team members to ensure customers were serviced timely. Training staff on the computer systems for call taking and dispatching. Also responsible for interviewing, hiring and evaluating call center staff.

Scheduling of staff for phone coverage.

Training staff on the Mister Sparky script and call taking.

Scheduling customers for technician visits initial and call back.

Communication with dispatch for timely service and scheduling needs.

Ran reports for to manage call quality, correct grading of calls and call conversion percentage.

Set up systems for social media tracking.

WALMART STORES INC., Bentonville, Arkansas

Inbound Transportation Coordinator 2013-2015

Member of the Direct to Store Soil Team, responsible for moving 4500 loads of soil direct to stores for the annual soil project. Building, tracking, covering the loads from vendor to store.

Member of the DotCom team, support inbound/outbound shipments and operations for the DotCom fulfillment centers through the integrated shipping network.

Member of the Emergency Replenishment Operations team, responsible for moving product and emergency rations from DC’s and warehouses to areas impacted by disasters.

Execute priority and expedited shipments for merchants and other cross-functional teams.

Building and tracking loads for vendors inbound to all distribution centers including regional, fashion, consolidation, DotCom, and Sam’s.

Support specialty shipments including high value and direct to store.

Provided dispositions for the LTL/small pack carriers for refused freight and managed FedEx rebills for suppliers.

Provided support for accident claims and disposition for freight involved.

CARGILL MEAT SOLUTIONS, Springdale, Arkansas

Quality Assurance Technician 2012-2013

Ensured policies and procedures were followed according to company, federal, and USDA food safety regulations.

Inspected and tested product during evisceration, processing, packaging and finished product.

Inspection and verification of incoming, outgoing, and return product.

Interaction with team leads, department supervisors/managers and administration personnel on QA policies and procedures and the importance of food safety within the company.

NESTLE PURINA PETCARE COMPANY, Flagstaff, Arizona

Logistics Coordinator 2009-2012

Warehouse Clerk receiving and shipping operations for outbound and inbound finished goods.

Returns functional expert processed and tracked all returns for the plant including fumigation scheduling and communicating with the QA department.

Trade Representative responsible for processing orders and scheduling load pickup for Walmart, Target, PetSmart, Petco and various other vendors.

Inbound and outbound scheduling for interplant products and packaging materials.

Maintained ‘Overweight Truck log’ and standard security log sheets for inbound and outbound trucks carrying finished product, packaging, and ingredients.

Processed accessorial approvals and payments, payment of freight and ingredients in Ingredient Navigator and TPM.

Filed Bills of Lading and maintained their retentions for up to 7 years previous also maintained ISOTEC tallow certificates.

ADDITONAL EXPERIENCE

MACAYO’S MEXICAN KITCHEN, Phoenix, Arizona

Server/Bartender 2006-2009

Daily opener for the restaurant, served in the dining room patio and cantina area. Assisted in Event Setup for private parties and special occasions. Trained new servers on the menu food and drink items and the POS system for order input.

CREATIVE NETWORKS, Phoenix Arizona, MPI Phoenix, Arizona 2005-2006

Accounts Receivable/Posting/Billing

Responsible for posting insurance and patient payment to patient accounts. Rebill and account reconciliation, including reports and follow up with patients and insurance/third party administrators. Communication with doctors and nurses/practioners for correct or missing diagnosis and procedure codes to complete billing for services. Field calls from patients and insurance companies for general information or account resolution.

CURTIS AGGREGATE HAULING, Phoenix, Arizona

Sales/Driver Coordinator 2004-2005

Outside sales and inside sales for aggregate and decorative rock. Billing for jobs and product including posting payments. Scheduling for trucks, tractors and driver including material orders and dispatching. Maintained and processed driver time cards for completion and payroll. Maintained driver and fleet DOT information and records, including insurance tags and service records. Answered driver questions on company benefits and eligibility. Site visits to ensure customer satisfaction on bidding, job performance and deliveries.

SURFACE TECHNOLOGY CORPORATION, Phoenix, Arizona

Sales/Scheduling/Training 2001-2004

Inside Sales, material ordering and scheduling jobs for production and installation. Trained Box Store employees on countertop products and how to measure and sell custom countertops.

NORTHWEST CLINIC for CHILDREN, Phoenix, Arizona

Patient billing/Accounts Receivable 2000-2001

Billed patients and insurance companies (PPO/HMO) for medical services. Account reconciliation and rebills to insurance companies for denied or missed payments. Record and note patient accounts with additional information regarding service or payment information. Posting payments from insurance and patients to the accounts. Training new billing employees on standard operating procedures.

ELDORADO CLAIMS/COMPUTING, Phoenix, Arizona

Claims Analyst/Account Manager 1994-2000

Payment of medical, dental and workman’s compensation claims. First line of contact for employees who were covered by company funded insurance plans on benefits and eligibility and payments. Employer contact for eligibility, billing, plan information and administration. Client’s main point of contact for the execution and usage of the Eldorado Claims Software they purchased. Responsible for testing and compiling information for customizing the software to fit their business needs. Trained clients in house customer service and claims analyst associates how to use the Eldorado Claims software and how to customize for automated letters and explanation of benefit documents including system generated notes.

COMPUTER SKILLS

Microsoft Office Suite, HOST, Order Management System (OM), Warehouse Management System (WMS), SAP, I2, Retail Link, Ingredient Navigator, TPM, WTMS, OPS 2012, National Fleet Tracking, Omnitracks, McLeod, Peoplesoft, I3pl, BluJay, Navisphere and other various insurance billing and payment applications.

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