Beauty Phiri

Objective:

Driven service-minded professional with more than 5 years of experience in all aspects of restaurant operations comprised of both front and back of house operations. Recognized for consistently delivering and co-operating with others in service excellence through proactively anticipating and responding to guest needs. Looking to leverage my knowledge and experience into a waitressing role at your establishment.

Personal Details

Address : 400 Vuyani, Ga-Mogale, Magaliesburg

Telephone Number : +27-79-030-****

Best time of day to contact : Anytime

E-mail : adg6un@r.postjobfree.com

Date of Birth : 1992-09-19

Gender : Female

Country of Citizenship : South African

Country of Residence : South Africa

Availability : Emmediately

Education

Educational Institution Name : Westcol Collage

Location : Ga-Mogale, Magaliesburg

Year Obtained : 2013

Field of Study : Office Administration. NC (V) Level 2

Educational Institution Name : Magaliesburg State School

Highest grade passed : Grade 11

Year obtained : 2011

Subjects : Life sciences

Physical Science

Geography

Mathematical

English

Work Experience: List of all work experience from recent to oldest

Company Name : African Pride Mount Grace Country House and Spa -5*

Position : Waitress

Location : Old Rustenburg Rd, Magaliesburg, 1791

Duration From : November 2017 – June 2020 (Retrenched)

Total Number of Months : 31 Months

Tasks/Responsibilities :

Provide the perfect service experience for every Guest

Escort customers to their tables and ensures they are settled comfortably; offers coffee and other drinks

Present the menu to customers, answers queries about it, and makes suggestions if necessary

Inform patrons the restaurant’s daily specials

Explain the preparation and cooking methods as well as ingredients of various menu items

Take orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen

Serve food and beverages promptly

Ensure that customers are enjoying their meals or that they do not have any problem with their food

Check their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages

Collect the customers’ payments and prepares bills with itemized costs and appropriate taxes

Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter.

Performs other duties like brewing coffee and preparation of salads and appetizers

Decorate dishes before serving

Ensure that there are adequate supplies of food, tableware, linens, and beverages

Offer wine selections, put this in the proper wine glass, and pour the wine for customers

Stay alert for customer’s requests and be prompt to address them

Perform other tasks assigned by supervisor or manager from time to time.

Company Name : Askari Game Lodge

Position : Waitress/ Bartender

Location : Magaliesburg

Duration From : January 2015 – November 2017

Total Number of Months : 34 Months

Tasks/Responsibilities

greet customers and present beverage menus

make recommendations and answer all related inquiries

check identification of customers to verify they are of legal drinking age

take orders from serving staff or directly from customers

record drink orders accurately into register system

prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes

Peel, slice and pit fruit for garnishing drinks.

mix and garnish cocktails according to standard specs

serve snacks to customers seated at the bar

upsell drink and snack items to customers

respond promptly to requests from customers in a polite and professional fashion

attempt to limit problems related to customers' excessive drinking by following established procedures

process transactions using the POS system

prepare checks for customers

process customer payments

arrange glasses and bottles into attractive and functional displays

ensure clean glasses, bar equipment and working areas

comply with all health, safety and hygiene standards and policies

balance the cash register at the start and close of each shift

monitor inventory

order and restock bar inventory

Skills:

Ability to work effectively under time pressure and for long and extended hours

Ability to multitask

Diligence and dedication to work

A good memory and an eye for details

Vast knowledge of different wines and spirits

Ability to understand different kinds of people

A keen observer

Great sensitivity to the needs of others

A friendly, cheerful, and polite attitude

Experience in preparing salads, appetizers, and coffee

Experience in mixing drinks

A strong passion to ensure customer satisfaction

Bilingual : English- Advanced

: Sepedi- Advanced

: IsiZulu- Advanced

: Tswana- Advanced

: Sesotho- Advanced

: Setswana- Advanced

: Afrikaans- Beginner

References:

Name : Anthony Da Silva

Company : Africa Pride Mount Grace Country House and Spa/ Autographic Collection

Position : General Manager

Contact : +27-14-577-****

E-mail address : adg6un@r.postjobfree.com

Name : Shadreck Chirwa

Company : Askari Game Lodge

Position : Food and Beverage Manager

Contact : +27-73-049-****

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