Aaron Solorzano

310-***-**** adg6u3@r.postjobfree.com hireaaron.net

Senior IT Director Proven Customer Success 20+ Years Experience RELEVANT EXPERIENCE

EP Wealth Advisors, Los Angeles, CA January 2017 – Present Senior IT Director

• Oversaw technical development and projects ensuring proper alignment with overall company strategy and goals.

• Directly responsible for a team of developers, testers, and IT support staff including hiring, onboarding, and ongoing performance coaching; comfortable addressing employee concerns and assigning corrective action.

• Increased large-scale network by over 25%; over 600 computers, 70 printers, and thousands of users.

• Lead customer success strategy and execution; supporting product adoption, expansion, and continuity.

• High-focus on identifying threats and security vulnerabilities resulting in strategic solutions and elimination.

• Consult and guide the implementation of new projects involving security measures, software, and hardware; frequently make recommendations for meaningful, relevant improvements.

• Manage all merger and acquisition activity related to IT procurement, asset management, and new locations.

• Assertive communicator, disseminating information thoughtfully while building relationships and delivering product insights. Comfortable interacting with all levels, individual contributor to VP and CXO.

• Adept liaison; interacting across all departments including sales, marketing, R&D, UX/UI, and support. NOVAtime Technology, Rancho Cucamonga, CA January 2012 – January 2017 Operations Manager & Project Manager

• Managed new project implementations; specialized in migration and upgrade of legacy hardware and software.

• Established operational systems, processes, and policies for the entire organization.

• Primary contact between NOVAtime, alliance partners, and enterprise-level clients.

• Crafted and disseminated yearly budgets for multiple project teams.

• Significant role in long-term planning strategy focused on continued customer success and retention.

• Followed the customer success cycle from sales pipeline to onboarding, training, and support - building a strong foundation in existing customer relationships while securing new business. Symantec, Los Angeles, CA October 2010 – January 2012 Technical Account Manager

• Responsible for all enterprise-level clients; secured over $5M in annual recurring revenue.

• Leader of 30+ direct reports including all Tier I and Tier II staff; handled onboarding, mentoring, and escalations.

• Crafted a modern resource repository and assisted frequently with internal and customer-facing technical writing.

• Intermediary between customer, development team, and quality assurance; ensuring seamless path to success. ADDITIONAL SUPPORTING ROLES

APM Terminals, Los Angeles, CA System Support Analyst July 2008 – July 2020 Geek Squad, Los Angeles, CA Double Agent February 2003 – April 2008 L.A.U.S.D., Los Angeles, CA Network Administrator July 1999 – September 2002 RELEVANT SKILLS

Office 365 Azure Adobe Creative Suite SQL

Rumba Terminal Emulation KANA CRM Saleforce Windows XP - 10 Pulseway ADP & NOVAtime FoxPro DBMS Mac OS / iOS

RELEVANT CERTIFICATIONS & EDUCATION

Associates Degree, Network & System Administration Los Angeles Harbor College ACDT (Apple Certified Desktop Technician)

MCP (Microsoft Certified Professional)

MCSE (Microsoft Certified Solutions Expert)

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