Social Media Service Representative or Customer Service Representative

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

PAMELA WEAVER

Columbus, OH 43227 C: 614-***-**** **************@*****.*** Seasoned Customer Service Representative with strong adaptable skills and pivoting solving abilities focused on meeting customer service needs and company goals. Organization

Planning and coordination

Business operations

Administrative support

Customer service/Sales

Process improvement

Problem resolution

Communications

IOS/Android/Laptop

MS Word/Google doc

07/2019 to 03/2020 Driver-1099

Lift Columbus, OH

Achieved consistently high customer scores due to exceptional service, achieved 4.99 out of 5 and increased gratuity.

10/2001 to 06/2018 Leader

Recreation and Parks Columbus, OH

*Developed, promoted, registered citizens to participate in centers programs, activities and special events.

*Created advertising materials.

*Handled registration process from concept to class rosters and stats.

*Created forms as needed to ease the process of registration.

*Front counter and behind the scenes to support teams as needed.

*Tracked data once entered to monitor for any improvements needed to support goals.

*Created forms of communication via phone, emails, letters, flyers, bulletin boards to organize input flows.

*Performed data entry skills for work orders to maintain equipment, repairs, supply orders, building and landscape maintenance, safety inspections.

*Created surveys, lessons and other materials surrounding those topics.

*Assisted with coworkers needs for their programs as needed.

*Led on classes, activities and programs all data needed to entry into computer for justification of time-management.

*Experience working frontline and behind the scenes in leading and supportive roles.

Some College (No Degree): Illustration/Art Therapy Columbus College of Art And Design Columbus, OH

Some College (No Degree): Virtual Assistant, Social Media Manager 30 Days Or Less To Becoming A Virtual Assistant Minneota, MN

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