CHARLES PROVENZANO III

*** * ****** ******, ********, IL 60126 · 203-***-****

adg6tc@r.postjobfree.com

Results-focused manager skilled at motivating others toward common goals. In most recent position in the sales- driven secondary ticket market industry, helped to shape department from six employees to 30-plus and managed more than $40 million in inventory and $65 million in sales across professional and collegiate sports, concerts, and performing arts.

CORE EXPERIENCE AREAS

• Operations

• Pricing Strategy

• Procurement

• Team Leadership

• Partnership Management

PROFESSIONAL EXPERIENCE

NOVEMBER 2018 – APRIL 2020

OPERATIONS MANAGER, VIVID SEATS

• Oversaw all operational aspects of department, including procurement, account management, partnerships, inventory and fulfillment of more than $40 million in product

• Managed 10 full-time employees and four remote contractors, forecasting workloads to maintain continuity through each busy season and ensure a seamless transition of duties

• Worked with partners to obtain proper inventory allotments throughout each season

• Helped to develop programs to integrate ticket inventory across all platforms and marketplaces

• Developed a formal cross team functionality process within the department to ensure every manager was focused on the same goals

NOVEMBER 2014 – NOVEMBER 2018

INVENTORY MANAGER, VIVID SEATS

• Managed inventory team, ensuring all ticket orders were processed and invoiced, troubleshooting any issues for quick resolution

• Proactively accounted for all purchased inventory to ensure timely delivery

• Optimized ticket listings through electronic conversions and instant transfers to promote increased marketability and sales among last-minute buyers

• Facilitated in-person ticket distribution to top clients at high- profile events like the Super Bowl AUGUST 2013 – NOVEMBER 2014

PRICING ANALYST, VIVID SEATS

• Analyzed market trends to optimize inventory ROI to achieve minimum of 20%

• Monitored sports and entertainment industry news for impact on ticket sales and prices

• Reacted quickly to volatile ticket market regardless of the time, place, or situation 2

MARCH 2013 – AUGUST 2013

SALES ASSOCIATE, VIVID SEATS

• Maintained successful conversion sales rate of 62 plus

• Built trusting relationships with clients to create a steady base for future sales opportunities

• Took initiative to learn about upcoming events in sporting and entertainment

• Evaluated competitive landscape to understand market value and customer expectations, sharing market insights with colleagues including newer hires learning the business

• Recruited to join the Corporate team as Pricing Analyst within 6 months of hire NOVEMBER 2011 – MARCH 2013

ATHLETIC FACILITIES MANAGER, UNIVERSITY OF CHICAGO

• Managed equipment room for the university’s 17 athletic teams, ensuring equipment was properly inventoried and prepared

• Collaborated with coaches and students to divide space and issue schedules for all department events, clubs, and intramurals

• Managed staff of two union employees, writing daily work plans and managing assignment deadlines

• Supported management of special events, including McDonald’s All-American Power Jam, NCAA tournaments, as well as other basketball and tennis tournaments

• Implemented and trained staff on the new Fusion Recreation Management software, which aided membership sales and streamlined the security entrance process for patrons EDUCATION

BACHELOR OF ARTS, HISTORY, 2007

MARQUETTE UNIVERSITY

PERSONAL INTERESTS

Sports (Marquette, New York Jets, New York Mets) • Cooking • Music • Trivia

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