Customer Service Warehouse

Patrick Casey

Chanhassen, MN *****

952-***-**** *********@*****.***

Education

University of Nebraska-Lincoln, Lincoln, NE

Bachelor of Science in Business, May 2022 (anticipated)

Major: Supply Chain Management

Relevant Experience

Amazon, Eagan, MN

Sortation Associate, May 2019-August 2019, April 2020 - Present

●Unload delivery trucks via pallets into the warehouse independently to start the distribution process

●Oversee the correct scanning and placement of 80,000-100,000 packages daily within the warehouse

●Troubleshoot incorrect package locations by investigating the issue and redistribute appropriately

●Manage the quality control by making sure drivers have the right packages and warehouse associates have filled deliveries accurately

●Stage deliveries in warehouse locations utilizing Amazon’s technology platforms

●Assist management with truck dockings

Work Experience

Chipotle, Chaska, MN/Lincoln, NE

Crew Member, June 2019-Present

●Led opening and closing operations from time-to-time delegating tasks to other crew members and ensuring all procedures were followed appropriately

●Trained new crew members by thoroughly explaining responsibilities and providing constructive feedback to onboard effectively

●Provided fast and efficient customer service while working with others to fill orders

Hazeltine National Golf Club, Chaska, MN

Honor Caddie, May 2014-May 2018

●Communicated with individuals of different backgrounds while also providing strong customer service

●Utilized attention to detail to track distances and provide appropriate recommendations to maximize the golfer’s approach to the game

●Trained new caddies into the caddie program by serving as a role model and then giving pointers

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