IT Support Desk Analyst Tier 1
Resume:
Stephen G. Koch
**** **** ****** ******, ********* 1, Chicago, IL 60657. 708-***-**** adg6p2@r.postjobfree.com
I am a dynamic individual with the ability to inspire people around me. I am highly motivated with an exceptional work ethic, drive, and desire to learn and grow in any type of work environment. I have accrued an extensive repertoire of recipes, practice and knowledge in the culinary field over the course of 13 years. I also possess excellent management & computer skills, including knowledge of applications related to computer networking and systems management.
Professional Experience
Vincent, Chicago, IL – Bistro 10/18-3/20
Lead Line Cook/Back of House Supervisor
•Cook and fulfill dishes in a fast-paced environment in a timely, clean and safe fashion
•Trusted “key” holder for daily open & close
•Create & Implement special daily menu for lunch and dinner
•Prepare various recipes and ingredients for future orders
•Order various product for following days agenda
•Work within staff to assure best possible scheduled days
•ANSI Food Handler Sanitation Certified
Rewards Network, Chicago, IL – Financial Services 04/18-08/18
Support Center Analyst, Tier 1
•Participate in an after business hours on call rotation.
•Respond to tickets (Manage Engine) and resolve in a timely manner. Escalation to other teams/queues if necessary.
•Provide BOMGAR remote assistance to employees.
•Print/Scan/Fax Support: HP printer support among the entire sales field & network printers in Chicago and Hollywood offices. Configuration of Papercut client/server software and badge #'s.
•Setup, and support of all video conferencing rooms and equipment.
•Acronis imaging tool and Symantec Ghost Solution Suite: Built images from OEM cds for 15+ different models of laptops, tablets, and desktops used by RN's end user community. Configured local/group policy settings.
•McAfee EPO management. Ensuring all computers are loaded with latest base agent, virus scan enterprise, and that hard drives are encrypted.
•Efficient with Office 365. Assisted with migration from on-premises Exchange Management Console to Exchange Management Shell Hybrid Cloud environment.
•RSA SecurID software token management used in line with Cisco Any Connect VPN & GlobalProtect by PaloAlto.
•Maintains inventory of RN’s computer hardware and software assets.
•Monitoring company email with Triton Websense and Exchange Quarantine Filtering.
•iPhone, iPad, iMac, MacBook pro, OSX deployment and support.
•Aruba Controller Guest Wi-Fi account management.
•AT&T Premier Business management of all mobile #’s used within company.
•Google Analytics, Salesforce, AS400, eFAX, Mingle, Quest KACE system management, Adobe Creative Cloud license/account management.
Chicago Cut Steakhouse, Chicago, IL – High End Chophouse 11/17-04/18
Sous Chef/Back of House Supervisor
•Cook and fulfill dishes in a fast-paced environment in a timely, clean and safe fashion
•Trusted “key” holder for daily open & close
•Create & Implement special daily menu for lunch and dinner
•Prepare various recipes and ingredients for future orders
•Order various product for following days agenda
•Work within staff to assure best possible scheduled days
•ANSI Food Handler Sanitation Certified
Red Reflet Ranch, Ten Sleep, WY – Luxury Guest Ranch Resort 04/17-11/17
Sous Chef/Kitchen Supervisor
•Cook and fulfill dishes in a fast-paced environment in a timely, clean and safe fashion
•Create daily menu for lunch and dinner
•Prepare various recipes and ingredients for future orders
•Order various product for following days agenda
•Work within staff to assure best possible scheduled days
•ANSI Food Handler Sanitation Certified
Diamonds Billiards, Lockport, IL – Billiard Hall with American Fare 11/16- 03/17
Sous Chef/Back of House Supervisor
•Cook and fulfill dishes in a fast-paced environment in a timely, clean and safe fashion
•Prepare various recipes and ingredients for future orders
•Train new team members in protocol and preparation of various dishes
•Complete nightly preparation list for the following days agenda
•Order various product for following days agenda
•Work within staff to assure best possible scheduled days
•ANSI Food Handler Sanitation Certified
Tribes Alehouse, Mokena, IL – Casual Fine Dining & Micro Brewery 05/16 –10/16
Line Cook
•Cook and fulfill dishes in a fast-paced environment in a timely, clean and safe fashion
•Prepare various recipes and ingredients for future orders
•Work within seasonal changing menu options
•Train new team members in protocol and preparation of various dishes
•Complete nightly preparation list for the following days agenda
•Consider and order various product for following days agenda
•Work within staff to assure best possible scheduled days
•ANSI Food Handler Sanitation Certified
Education
Joliet Junior College
•Computer Information Systems – 1.5 years
Western Illinois University
•General Education – 1 year
References
Chef Jake Chappell
Executive Chef
Vincent
1475 W. Balmoral Ave.
Chicago, IL 60640
Chef J.C. Coffman
Executive Chef
The Rambler
4128 N. Lincoln Ave.
Chicago, IL 60618
Chef Clint Loftin
Executive Chef
Red Reflet Ranch
399 Road 58
Ten Sleep, WY 82442
Chef Harry Anderson
Executive Chef
350 Brewing Company
7144 183rd Street
Tinley Park, IL 60477
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