Janice Little

MHRM, BSBA, HCRS, MBC, LPN

*** ****** ***., ***********, ** Cell: 423-***-**** adg6o7@r.postjobfree.com

Experienced Human Resources Manager

Cultivating Top-Performing Teams, Ensuring Compliance & Mitigating Potential Risks

Versatile, quality and results-focused HR manager with 10+ years of proven success delivering on critical organizational needs including staffing, development, culture and compliance. Equipped with hands-on experience spanning leadership, training, strategic planning and partnerships, negotiation, recruitment, policy development and process improvement across all core pillars of HR. A skilled communicator, respected for aligning the objectives of multiple parties and building meaningful rapport with staff, executive leadership as well as service providers and partners. A collaborative and dynamic team player, able to mitigate risks, boost efficiency and maximize the value of human capital. Specialized expertise in the healthcare industry.

Driving Efficiency & Process Improvement: Able to implement, review, revise and advise leadership on strategic HR plans, policies and partnerships to increase the quality of recruitment and HR programs, while reducing costs and waste.

Comprehensive HR Knowledge: Valued for broad experience in compensation and benefits, employee relations, recruitment and retention, performance management, change management, training and development and more.

Strategic Leadership: Adept at translating overall business objectives into clear, practical and actionable plans that yield measurable impacts. Specialized expertise in HR and operational matters faced by small and mid-sized businesses.

HR Management Team Leadership Strategic Planning Benefits Administration Regulatory Compliance Negotiation

Partnerships Recruitment & Retention Training & Development Payroll Employee Relations Projections & Forecasting

Policy Development Data Analytics Process Improvement Change Management Diversity & Inclusion Conflict Resolution

Professional History

LHC Group Chattanooga, TN

LPN February 2013 – Present

Provide in-home care to patients suffering from a wide variety of ailments and conditions. Assist with onboarding, scheduling, training and conflict resolution among staff and teammates. Educate coworkers, clients and family members to ensure client medical needs are met. Document and record visits, complete paperwork and provide information for insurance purposes (including Medicare and Medicaid). Serve as a patient advocate, measure and assess progress. Coordinate services and treatments utilizing a variety of technology systems.

Maintained 100% compliance with all regulatory and safety regulations with zero incidents in over seven years.

Consistently recognized for improving the quality of life and safety of patients, often in underserved communities.

Continued to provide service throughout the COVID-19 pandemic as a front-line healthcare worker.

M&J Notary Chattanooga, TN

HR MANAGER January 2007 – January 2013

Managed all day-to-day HR operations for the company, which included recruitment and retention, training and development, policy implementation and administration. Led, trained and supported a staff of five HR professionals. Drafted, maintained and tracked budgets to ensure both approval and adherence. Negotiated union contracts and resolved conflicts both internally and for clients. Provided insight and guidance to executive leadership. Managed employee benefits and payroll administration. Reviewed, revised and updated hiring practices and policies to meet the requirements of OSHA and all local, state and federal labor regulations. Improved internal communication and improved processes to increase employee satisfaction, engagement and productivity. Delivered on the needs of a variety of small and mid-sized company clients including notary, HR and contract-related services.

Successfully increased employee retention rates by more than 10% to achieve higher than 90% retention overall during a two-year period by establishing and maintaining a responsive and positive work environment.

Implemented programs which increased minority recruitment by 25% and met all affirmative action requirements.

Spearheaded substantial improvements to the company website and HRIS technology which led to a 14% year-over-year reduction in recruitment costs along with new content and greater ease of use.

Managed and actively participated in community events, volunteering and outreach programs on behalf of the company.

Newton Center Chattanooga, TN

HR ASSISTANT / TEACHER January 2002 – January 2007

Assisted in recruitment, onboarding and training for this child welfare development center with seven locations throughout the city. Educated and advised management regarding changes in employment laws and means of improving staff morale, engagement and retention. Collaborated with senior leadership to craft and execute strategic plans to maintain optimal staffing levels. Tracked and measured performance and workplace confidence. Conducted initial and exit interviews, led investigations and undertook employee relations activities to resolve conflicts and matters related to discrimination, harassment and corrective actions. Supported projects and tasks related to HRIS, talent management and more. Processed payments performed admission interviews and reviewed applications against stringent requirements.

Successfully hired 20 highly skilled teachers and created a pipeline of qualified applicants.

Created classroom materials including ABC tracing exercises which were adopted by the organization

Enabled the organization to improve its ratings from a one star to a three-star institution.

Earlier Career Summary

In addition to the roles and achievements highlighted above, earlier positions included serving as an LPN and supervisor at Kindred Hospital, which included but was not limited to responsibility for performance management, training and development, employee relations, scheduling, conflict resolution, diversity and inclusion. Selected to serve as a member of the sexual harassment team. Regularly recognized by patients, family members and care givers for exceptional service.

Education & Certification

MASTER OF HUMAN RESOURCE MANAGEMENT, New England College of Business, Boston, MA – 2019

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, New England College of Business, Boston, MA – 2018

ASSOCIATE DEGREE: HELATHCARE REUMBURSEMENT SPECIALIST (HCRS), Virginia College, Chattanooga, TN – 2015

Additional Training & Certification:

Medical Billing and Coding Certification (MBC), Virginia College, Chattanooga, TN – 2015

LPN Program, Chattanooga State Community College, Chattanooga, TN – 1985

Memberships & Professional Affiliations:

HR Professional / Nursing Professional Member – Society of Human Resource Management (SHRM)

Member – Association for Talent Development (ATD)

Technology Skills:

Microsoft Office (Word, Excel, PowerPoint and Outlook), multiple HRIS systems, modules and applications related to data entry and management, gamification, payroll, PHI, medical histories and account

Volunteer & Community Activities:

Ronald McDonald House volunteer programs, inner city community food outreach program, Iron Man outreach programs, LHC Health and Virginia College health fair programs, LHC COVID-19 testing programs

Additional Interests & Activities:

Literature, Environmental Conservation, Art, Yoga, Skiing, Travel

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