SONDRA SMALL

Senior Recruiting, Staff Development, and Operations Manager

Jonesboro, LA 71251

adg6mq@r.postjobfree.com

318-***-****

Talent acquisition Talent development Drug Testing Curriculum development Inventory Management Employee Retention Research and development skills SUMMARY

Highly qualified professional with over 19 years of successful experience in management and staff development. Adept at Kronos, Workday, Taleo, ICIMS, PeopleSoft, MicroSoft, CRM, and POS software. Qualifications include:

● Knowledge and understanding of profit and loss statements and store Key Performance Indicators to make decisions based on sound financial judgment.

● Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size. Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.

● Demonstrate an inspirational attitude that contributes to a positive team environment, with proven experience and ability to effectively manage teams to achieve high performance.

● Recognized consistently for performance excellence by the successful planning of staffing for seasonal and promotional events in the retail sales environment.

● Leveraging a wide range of sourcing methods, interviewing techniques, and offering negotiations that meet client needs. Committed to managing communications, relationships, and all facets of the hiring and onboarding process.

WORK EXPERIENCE

Operations, Recruiting, Training Manager

DOLLAR TREE - Jonesboro, LA

August 2019 to Present

● Monitor and analyze business trends for multiple stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and store contribution

● Ensure company selling and customer service standards are upheld consistently in the district through effective coaching and training of Store Managers and staff

● Recruit, hire, retain and develop a high performance team of Store Managers and Associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives; drive business through effective scheduling and payroll management

● Coach store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.)

● Ensure protection of company assets by meeting or exceeding established shrinkage goals within the district

● Direct, train and supervise store teams in implementing and maintaining the highest level of presentation and visual standards consistent with brand standards.

● Recruited, hired and trained over 20 associates to develop a productive team with excellent product knowledge.

● Plan and prepare work schedules and keep records of employees' work schedules and time cards.

● Led and developed a high performance management team for multiple stores throughout the district.

● Assisted peers in recruiting, hiring and training of team members for their location. Eased team transitions and new employee orientation through effective training and development. Operations/ Training Manager

FRED'S SUPER DOLLAR - Grambling, LA

November 2018 to April 2019

● Recruited, hired and trained 15 associates.

● Developed a productive team of Customer Service Representatives with excellent product knowledge. Planned and prepared work schedules and kept records of employees' work schedules and time cards.

● Led and developed a high performance management team of 16.

● Assisted peers in recruiting, hiring and training of team members for their location.

● Direct, train and supervise store teams in implementing and maintaining the highest level of presentation and visual standards consistent with brand standards. Operations, Recruitment, Training and Development Manager WALGREENS PHARMACY - Bellflower, CA

February 2000 to March 2018

● Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

● Led and developed a high performance management team of 28.

● Led store operations and construction projects for multiple stores.

● Recruited, hired and trained over 15 new team members in 90 days.

● Developed growth strategies for a network of multiple stores.

● Eased team transitions and new employee orientation through effective training and development.

● Trained team members in successful strategies to meet operational and sales targets.

● Established and optimized schedules to keep coverage and service in line with forecast demands EDUCATION

Associate's degree in Healthcare Business and Administration Front Range Community College - Westminster, CO

SKILLS

• Pre-screening candidates

• Candidate and client relations

• Management

• New hire training

• Recruitment strategies

• Kronos

• Resume uploading

• Human resources policies

• Talent management

• MS Office

• Candidate tracking

• HR Sourcing

• iCIMS

• PeopleSoft

• Taleo

• Workday

• ATS

• Employee Orientation

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