Manager Front Office
Resume:
R A C H E L M N C U B E
JOHANNESBURG 065******* ***********@*****.***
** ******** ****, *********** - ******* 065******* ***********@*****.*** CAREER OBJECTIVE
My career aim is to secure a position with a progressive organization seeking a profession to provide excellent service to customers. To work in a challenging yet rewarding organization where knowledge of good work ethic and my years as a professional will be fully utilized. PERSONAL DETAILS
Full names: Rachel Mncube
D.O.B: 1997-06-19
Gender: Female
Nationality: South African
Criminal record: None
Health: Excellent
Identity no: 970**********
Language Proficiency: English, IsiZulu and IsiNdebele Email: ***********@*****.***
EDUCATION
High School:
Institutions: Blue Eagle High School
Highest Grade Passed: Matric (2016)
Subjects: English
Mathematics
IsiZulu
Life Orientation
Geography
Biology
PROFESSIONAL SKILLS/KNOWLEDGE
● Excellent verbal and written communication skills.
● Ability to work independently as well as being a good team-player with excellent interpersonal skills
● Deadline driven with effective time management accurate and give attention to detail
● Computer Literate, service orientation and conflict management skills R A C H E L M N C U B E
JOHANNESBURG 065******* ***********@*****.***
57 Naivasha road, Sunninghill - Sandton 065******* ***********@*****.*** EMPLOYMENT HISTORY
Organization: Sports Scene
Position held: Sales Consultant
Duration: 3 Months Contract
Duties:
● Informing the line manager where pricing tickets are missing so that these can be printed and placed
● Identifying damaged stock and inform the line manager so that the necessary process can be implemented
● Carrying out orders/instructions from line manager at all times
● Conducting stock counts Assist customers with picking and packing stock in the dispatch area
● Conducting cashiering duties from time to time as scheduled in order to reduce pressure on front line during peak trading times
● Interacting with customers in a professional and efficient manner
● Maintaining housekeeping standards by ensuring that aisles are neat and tidy and well merchandised according to the correct merchandising standards
● Ensuring stock is packed in allocated areas as soon as possible so as not to be left in the storeroom. Organization: My Glass
Position held: Receptionist
Duration: 4 months contract (Maternity Relief)
Duties:
● Greet and welcoming guests as soon as they arrive at the office
● Directing visitors to the appropriate person and office
● Answering & screen and forward incoming phone calls
● Ensuring reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
● Providing e basic and accurate information in-person and via phone/email
● Receiving, sorting and distributing daily mail/deliveries
● Maintaining office security by following safety procedures and controlling access via the reception desk
(monitor logbook, issue visitor badges)
● Ordering front office supplies and keep inventory of stock
● Updating calendars and schedule meetings
● Keeping updated records of office expenses and costs
● Performing other clerical receptionist duties such as filing, photocopying, transcribing and faxing
● Following up on all cash handling policies and procedures
● Reporting to work on time and in proper uniform
R A C H E L M N C U B E
JOHANNESBURG 065******* ***********@*****.***
57 Naivasha road, Sunninghill - Sandton 065******* ***********@*****.*** Organization: Jacklin Enterprise
Position held: Call Centre Agent
Duration: 15 Months
Duties:
● Answering calls and respond to emails
● handling customer inquiries both over the phone and by email
● researching on required information using available resources
● managing and resolving customer complaints
● providing customers with product and service information
● entering new customer information into system
● updating existing customer information
● processing orders, forms and applications
● identifying and escalating priority issues
● routing calls to appropriate resource
● following up customer calls where necessary
● documenting all call information according to standard operating procedures
● completing call logs
● producing call reports
Organization: Startek
Position held: Customer Service Representative
Duration: November 2019 – To date
Duties:
● Delivering excellent customer service and responding accurately
● handling UK customer inquiries both over the phone and by email
● researching on required information using available resources
● managing and resolving customer complaints
● providing customers with product and service information
● entering new customer information into system
● updating existing customer information
● Booking flights, hotels and cruises, taking payments and also checking their flight documents.
● identifying and escalating priority issues
● routing calls to appropriate resource
● following up customer calls where necessary
● documenting all call information according to standard operating procedures
● completing call logs
● producing call reports
R A C H E L M N C U B E
JOHANNESBURG 065******* ***********@*****.***
57 Naivasha road, Sunninghill - Sandton 065******* ***********@*****.*** REFERENCES
Name: Abulele Zokwe
Position: Manager
Organization: Startek
Number: 064-***-**** / 073-***-****
Name: Delma Mkhari
Position: Manager
Organization: Jackeline Enterprise
Number: 082-***-**-**
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