Social Media Customer Care

SUMMARY

Currently a Traffic Coordinator at Sony Entertainment

Graduated with a Bachelor’s & Master’s Degrees in Broadcast Journalism

Professional Communications/Media Specialist with over 3 years of experience

Excellent verbal, written and interpersonal skills

Proficient with Microsoft Word, Excel, and PowerPoint

Previous awards include: Top 10% performer for American Express in 2013-15

EDUCATION University of Miami, Miami, FL

M.A. Television Broadcast Journalism; December 2009

Bethune-Cookman University, Daytona Beach, FL

B.A in Mass Communications, (Broadcast Journalism); April 2007

COMPUTER SKILLS Landmark, Vision, IBMS Content & Sales, Microsoft Word, Excel, Outlook and PowerPoint

EXPERIENCE Sony Pictures Entertainment, Miami, FL

March 2018-Present Traffic Coordinator

Times and balances daily logs and commercial times future logs

Places commercial spots in the logs based on parameters set by the client

Creates and applies promotional strategies to each log as directed by the Media Planners

Discovery Communications, Miami, FL

July 2016-Feb 2017 Traffic Coordinator (Latin America)

Worked closely with Media Planning & Sales Ops in the construction and delivery of daily logs.

Responsible for completing daily logs for 2-3 channels in a timely, accurate & efficient manner

Confirmed accuracy of content templates prior to log closing process to ensure that network strategies are being achieved

South Florida Sun-Sentinel, Fort Lauderdale, FL

December 2015- June 2016 Editorial Assistant/Staff Writer: High School Sports

Wrote articles on high school sports teams in Broward and Palm Beach counties

Managed social media content for high school sports pages

Compiled and posts game results and stats for print and online

June 2013-November 2015 American Express, Plantation, FL

Platinum Customer Care Rep

Worked in a fast paced call center environment

Handled over 30 calls daily

Answered incoming calls from clients; assisting card members with billing problems

Ranked Top 10% in company for 2013-15

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