J ILL K ATHLEEN G ALINSKI

*** ******* *** * * RO CHESTER, NEW YORK 14618

PHONE 585-***-**** • E-MAIL JILLGALINSKI@Y A HO O. COM OBJECTIVE

To obtain a challenging position in communications, marketing and project management. QUALIFICATIONS HIGHLIGHTS

Excellent oral and written communication skills.

Exceptional organizational and project management skills.

Solid focus on project details (detail-oriented).

Superior customer service skills and ability to work with diverse personalities.

Strong technical/computer skills: Microsoft Office, Basic HTML, Adobe Professional. Graphic skills: design power point presentations, newsletters, flyers and electronic communications.

Excellent time management skills and ability to multi-task. PROFESSIONAL EXPERIENCE

2006— Present Excellus BlueCross BlueShield Rochester, New York Project Manager PMP III, Risk Adjustment Vendor and Project Management (5/18 to present)

Facilitates vendor selection, contracting and invoicing processes.

Provides vendor oversight to ensure vendor meets Statement of Work (SOW) and Service Level Agreement (SLA) requirements

(facilitate weekly meetings, project tracking and reporting).

Oversees and manages retrospective risk adjustment audits.

Oversees and manages prospective risk adjustment programs.

Manages outcome of project and vendor relationship.

Works on project strategy and implementation.

Health Care and Network Communications Specialist III (4/08 to 5/18)

Research, develop, write copy, edit, design and obtain necessary approvals for the production and distribution of internal and external training materials, newsletters, presentations, notifications and all other member, provider and employer group and employee communications.

Review, proofread and edit external communications produced by various internal departments and divisions.

Write, edit and design content for internal and external websites.

Simultaneously manage multiple communication projects. Customer Advocate (12/06 to 4/08)

Oversee customer escalations from customer service and/or complaints received directly into Customer Advocate department.

Talk with irate customers expressing empathy, determine the problem for resolution or possible escalation.

Research and respond to written and telephone inquiries in a prompt, accurate and objective manner.

Write in depth case summaries for Medical Director review.

Track extensive information in multiple internal databases. 2001—2006 MedAmerica Insurance Company Rochester, New York Client Relations Specialist (8/04 to 11/06)

Manage projects with multiple departments.

Coordinate and support implementation of employer groups.

Participate in implementation of overall marketing and sales strategy.

Prepare and present sales proposal/rate quote to client and account executives.

Obtained license to sell Accident, Life and Disability insurance in New York state. Communications Administrator (11/01 to 8/04)

Write and create sales materials including brochures, annual reports, newsletters and posters.

Write and release press releases; serve as corporate media contact.

Coordinate industry events and tradeshows.

Responsible for the overall development and implementation of marketing strategies. 1999—2001 Manning & Napier Financial Advisors Rochester, New York Marketing Specialist

Write and research sales proposals and materials (brochures, newsletters and other collateral).

Write and research request for proposals.

Service and update client/company website accounts.

Overall implementation and development of marketing strategies. EDUCATION

1995—1999 Rochester Institute of Technology Rochester, New York

Bachelor of Science, Professional and Technical Communications

Concentrations in Marketing and Management. G.P.A. 3.4, honors graduate. 2020: Journey Project Management Training – St, John Fisher College: Project Management (PMP) Certification 2020: Excellus Health Plan Emerging Leadership Program AWARDS

APEX Award for Publication Excellence (received annually from 2009 through 2017)

Lifetime Way Executive Award (awarded November 2015) References available upon request

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