Program Manager: Successfully directed a variety of federal and defense programs establishing and maintaining deep customer trust and satisfaction. Noteworthy track record for delivering on-time and in-budget performance as well as stabilizing struggling programs and effective resolution of customer challenges. Led teams providing Information Technology, Application Processing/Records Management, Logistics and Training design, implementation, and management support services. Identified and secured opportunities for growth and expansion.

Clearance:

DoD Secret Clearance

Representative Projects

US Army, Joint Readiness Training Center/Logistics

Readiness Center, Eagle Systems and Services [2018–2019]

Program Manager: Managed Ammunition Supply Point services. Responsible for the issuance/receipt, inventory, and storage of a wide range of small to large caliber munitions in support of US Army Joint and Allied individual and unit military readiness training cycles yearly.

US Army, Joint Readiness Training Center/Logistics

Readiness Center, Eagle Systems and Services [2018–2019]

Program Manager: Served as the company representative for negotiation and management of labor union Collective Bargaining Agreement-based employee disputes and modified the process and practices for union engagement that resulted in an 80% reduction in lost grievances.

US DHS Citizenship and Immigration Services,

Central Research Inc [2017–2018]

Program Manager: Managed contract of 700+ employees providing comprehensive records management and program management support services at 2 of 5 USCIS Service Centers ensuring efficient processing of applications and petitions for immigrant/non-immigrant benefits.

US DHS Citizenship and Immigration Services,

Central Research, Inc [2017–2018]

Program Manager: Senior executive with P&L and management responsibility over department, personnel, strategy, planning, key program financials, and business development functions for a professional services and management business.

US Department of Agriculture, Food Safety and Inspection Service,

Customer Value Partners [2010–2011]

Program Manager: Directed team responsible for providing technical support implementing system modifications and enhancements to the FSIS Incident Management System. The new system modifications enabled FSIS to manage non-routine food safety incidents more effectively.

US DHS Science and Technology, Customer Value Partners [2010]

Organizational Development Strategist: Led initiative in support of the CFO's office providing a process optimization workshop to review assess and optimize the Congressional Justification, spend plan, and Resource Allocation plan processes which resulted in key actionable recommendations.

US DHSCIS Training and Career Development – USCIS Academy, Customer Value Partners [2009– 2010]

Organizational Development Strategist: Led the development of policies/guidelines for establishing programs and delivering services. Became a trusted advisor by demonstrating a full understanding of the operation and creating the infrastructure for learning opportunities for 11,000+ employees.

US Department of Agriculture Food Safety and

Inspection Service, Customer Value Partners [2009–2010]

Program Manager: Oversaw the planning and execution of an Agile-based requirements engineering and alternative analysis for the FSIS's new Labeling and Submission Approval System designed to protect consumers from misbranded and economically unadulterated food products.

US DHS Science and Technology, Customer Value Partners [2009–2010]

Program Manager: Led initiative in support of the CFO's office providing a process optimization workshop to review assess and optimize the Congressional Justification, spend plan, and Resource Allocation plan processes which resulted in key actionable recommendations.

US DHSCIS Training and Career Development

Center USCIS Academy, Customer Value Partners [2009–2010]

Program Manager: Led the development of policies/guidelines for establishing programs and delivering services. Became a trusted advisor by demonstrating a full understanding of the operation and creating the infrastructure for learning opportunities for 11,000+ employees.

US Department of Agriculture Food Safety and

Inspection Service, Customer Value Partners [2008–2009]

Program Manager: Oversight of operational activity around the formal technology planning, strategy and governance process, procedures, and policies; development and implementation of design standards; and advisory support regarding objectives for direction of technology.

US Department of Agriculture Food Safety and

Inspection Service, Customer Value Partners [2008–2009]

Program Manager: Oversaw development and implementation of an Information System Security Program (ISSP) addressing/alleviating the Security Operations Center and Cyber Security operational and challenges. FSIS named Agency of the Year for Information System Security.

US Treasury Office of the Comptroller of the Currency (OCC), ICOR Partners [2007–2008]

Program Manager: Managed a successful rollout and implementation of the OCC's newly designed Software Development Life Cycle. Provided strategic communication and change management services to create awareness. User community acceptance exceeded adoption rate projections.

US Navy, Navy Marine Corps Intranet (NMCI),

Robbins Gioia, Inc [2002–2003]

Program Manager: Provided PMO support services to assist with the US Navy's largest IT refresh initiative. Led a Rapid Assessment of the NMCI program designed to quickly identify near-term strategic, high impact recommendations to stabilize and increase program performance.

US Army, Programmed Depot Maintenance Support System, Robbins Gioia, Inc [1999–2000]

Program Manager: Managed 9 geographically dispersed project management support teams at Air Force, Army, Navy and Marine Corps sites. Developed strategies and accelerated production schedules enabling the clients to exceed monthly production requirements.

US Army, Anniston Army Depot IOMC, Robbins Gioia, Inc [1997–1998]

Program Manager: Spearheaded the development of the Industrial Operations Management Curriculum and certification model for the skills enhancement initiative for Anniston Army Depot. The IOMCs successful implementation resulted in the formation of the RG training alliance.

US Army, Anniston Army Depot IOMC,

Robbins Gioia, Inc [1997–1998]

Organizational Development Strategist: Spearheaded the development of the Industrial Operations Management Curriculum and certification model for the skills enhancement initiative for Anniston Army Depot. The IOMCs successful implementation resulted in the formation of the RG training alliance.

Employment History

Vice President, Eagle Systems and Services, Inc.

[2018–2019]

As Vice President of Operations, was responsible for enterprise management, leadership & administration of business operations & personnel. I managed multiple teams and coordinated with program leadership & stakeholders to ensure key objectives were met.

Senior Vice President, Central Research, Inc.

[2015–2018]

As SVP for operations, I led the firm’s Management Solutions Business Unit. I was responsible for P&L, overseeing operational objectives, strategies, and tactics. Built and maintained direct relationships with key executive POCs on each Agency project.

Vice President, TowerStrides, Inc. [2012–2014]

As VP for Operations & Service Delivery, I was responsible for post contract award, leadership, and execution of multiple client engagements.

Established routine communication cycles with principal stakeholders to ensure client confidence and satisfaction.

Principal/Client Executive, Customer Value Partners

[2008–2011]

As Principal/Client Executive had executive level accountability for service delivery, client satisfaction and customer success. I provided leadership and relationship management expertise to successfully stabilize, grow and retain multiple projects.

Managing Director/Vice President, ICOR Partners

[2007–2008]

As MD/VP, led 1 of the 3 core Lines of Business. I provided executive oversight and client management of consulting teams providing IT strategy, planning, policy & governance support services. My DHS team was recognized for outstanding contractor support.

Senior Vice President, Conquest Systems - Sales

[2006–2007]

As SVP, successfully implemented the CSI sales/business model to secure new clients. I established and managed short and long-term marketing plans and strategies. I also provided executive management and oversight for new project delivery and execution.

Senior Vice President, Robbins-Gioia, Inc. Commercial Solutions [2004–2005]

As SVP, I was the senior executive leading the day to day operations for the division with full P&L responsibility. Led and managed strategy development & organizational objectives and senior client facing activities for the consulting practice area.

Vice President, Robbins Gioia, Inc.

[2003–2004]

As VP, I was the executive providing senior level business development support for the Commercial Solutions business unit. Also assisted the business unit president with management of day to day operations and led internal strategic planning initiatives

Director of Education and Training, Robbins Gioia Inc.

[1996–1999]

As Director, was responsible for managing corporate training & development for employees and customers. I provided management oversight for the implementation of training solutions. Led the department's transition from a cost center to a profit center.

Education

BS (Hons), Business Administration, Virginia State University [1982]

Certifications

Advanced Program Management Certification [1996]

Information Processing - Advanced [1986]

Intermediate Systems Acquisition [1995]

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