Phil Kinstle - * - www.linkedin.com/in/pkinstle

P H I L L I P S K I N S T L E

**** ********* *** • COLUMBUS, OH 43228

419-***-**** adg6j2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results-oriented professional with strong retail Management, Operations and IT management background of over 28 years. Experience in strategic planning and multi-tasking to meet and exceed organizational goals. Possess a background in end-user desktop/laptop maintenance, security and upkeep; in addition to proprietary point-of-sale solutions.

• Windows 10 Migration

• Strategic Planning

• Operations

• IT Management

• Web Services\Marketing

• Helpdesk Support

TECHNICAL SKILLS

• Windows XP, 7, 10, Server 2008, 2016, iOS

• Exchange Server

• Active Directory / Group Policies

• VMWare

• Symantec Backup Exec 10d

• Dameware Remote

• Microsoft Remote Desktop Connections

• OpenDNS Management

• VPN Router, WiFi Router & Linksys Open

Endpoint

• Spiceworks Helpdesk Portal

• Barracuda Spam & Virus Firewall 300

• Microsoft Office Suite 2007, 2010, O365

• Adobe Photoshop CS

• E-Newsletter Pro & MailChimp.com

• IBM AS400 Management

• Pervasive & SQL Database Query

• FTP Clients

• Intranet and open source user group

• Familiar with basic HTML, JavaScript source code PROFESSIONAL EXPERIENCE

Certified Oil Company, Columbus, OH ~ IT Support Specialist [3/17/2014 – 2/28/2020] IT MANAGEMENT:

• Store technical support to 70 retail locations and Store Support Center in Columbus

• Asset Management

• Daily Reporting via Atlas Reports to Senior Management.

• Store Verifone Commander POS Support

• Break Fix of computer at stores and in office.

• Manage company phones via Verizon (mobile) and Granite Communications (Land lines)

• Maintain Microsoft Active Directory and AppRiver Cloud Exchange Colfax Financial LLC, dba Cord Camera, Columbus, OH ~ Director of Operations [1/2010 – 3/2014] IT MANAGEMENT:

• Store technical support to 40 retail locations via helpdesk online software (Spiceworks)

• Implemented and maintains company User Group Forum through open source code phpBB in addition to maintaining company Intranet services for additional communication to over 500 associates

• Instituted OpenDNS web filtering, plus maintain router VPN firewall to company network

• Maintain Microsoft Active Directory and Exchange Server

• AS400 Mainframe Inventory System: Maintain IBM system, setup jobs, run reports and weekly backups Phil Kinstle 2 www.linkedin.com/in/pkinstle

WEB AND SOCIAL MEDIA:

• Management of www.limestonepointe.org

• Management of Social Media: www.facebook.com/CordCameraCenters,, www.cordcamera.blogspot.com RETAIL SALES SERVICES AND OPERATIONS:

• Department Head of Technical Support of Photo Imaging Services o Implemented profitable new photo services to customers, such as Photobooks, Cards, Calendars, Video-to- DVD, “Shoebox Scanning,” Slides-CD services in addition to traditional photo printing (4x6, 8x10, etc) o Successfully coordinated and implemented company change from film to digital services to 40 retail locations of a $50 million dollar retailer

o Coordinate and lead quarterly managers meeting of new services and products; plus associate training o Annual evaluation of managers (created custom Excel spreadsheet for category scoring)

• Project Management (service implementation, software development, procedure testing) o Implemented early adoption of receiving customer digital files (JPEG, TIFF) between stores via CD-RW in early 2000’s through workstations prior to common kiosks seen today or broadband WAN networks o Established of the first local order prints online through Canon HyperPhoto in early 2000’s, then through Fujifilm and most recently LifePics

o Transitioned from “wet-lab” process to digital “dry-lab” digital printers to 40 retail locations in 8 months o Installed and managed over 50 customer kiosks to all store locations via Fuji, Lucidiom and Dakis services o iOS and Android Cord Camera phone apps:

• Property Management Liaison for Store Support at non-Cord owned locations CUSTOMER SERVICE:

• 28 years of customer service – in store and online

• Maintains and executes customer credits via PayPal for online orders

• Maintains company rewards program

VENDOR RELATIONS:

• Coordinate with services vendors on new systems for trial and product testing: Fuji SFA, AGFA, Lucidiom kiosks

• Manage inventory levels of parts and supplies for lab equipment

• Attend annual vendor trade shows on new products VOLUNTEER EXPERIENCE

Limestone Pointe HOA, Columbus, OH ~ Various: President, Vice President & Treasurer [8/2006 – Present]

• Webmaster of www.limestonepointe.org for local homeowners association with latest HOA news, crime report, activities, and community information

• Established communication system to members of a 161 homes, appraised over $30 million, via email and website

• Coordinated and lead annual homeowner meetings to members, and created e-newsletters via www.MailChimp.com

• Established controlled accounting system through QuickBooks and PayPal

• Created annual budgets and retained management and landscape company for association EDUCATION

Bachelor of Arts, Photography & Cinema, The Ohio State University, Columbus, OH PROFESSIONAL MEMBERSHIPS

Society of Photofinishing Engineers (SPFE), Photo Marketing Association, Jackson, MI

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