CURRICULUM VITAE

SHALLOM DARLENE ASAMOAH LARBI

P.O. Box, KB 148, Korle-Bu

(+233) 024-***-****

adg6e3@r.postjobfree.com

Profile Statement

A dedicated, customer centric professional with over 8 years’ working experience in diverse portfolios where the customer is always the focus. Excellent organizational and communication skills which contributes to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. A strong sense of urgency that ensures customer satisfaction and improved customer retention levels. The ability to assimilate information quickly to facilitate in-depth product knowledge and the provision of outstanding customer service. Verified achievement of performance bench marks in all areas and meeting productivity of sales targets.

Awards / Accomplishments

August 2017 - Promoted to supervise ABii National Savings and Loans Burma Camp office.

Awarded “The Best Branch Staff in Service Excellence” in 2017.

Awarded “The Best Branch Manager” of the Year 2013 at BIK Microfinance.

Increased BIK Microfinance (Osu Branch) turnover by 77% and later awarded as “The Best Performing Branch” of BIK Microfinance in 2013.

Tripled BIK Microfinance (Osu Branch) Loan disbursement and customer base by 65%.

Working Experience

Summ.IT (Ghana) Limited

Head of Accounts and Customer Relations

March 2020 – Date

Coordinating all activities of Customer Service Representatives and Sales Teams.

Providing detailed information on services and products to customers.

Effecting customer instructions by applying all standard checks.

Answering customer queries of daily nature via telephone, face-to-face or electronically.

Recommending service and product options to meet customer needs.

Quickly identifying sales opportunities and working to achieve them.

ABii National Savings and Loans (Head Office), Accra

Relationship Officer

June 2015 – January 2020

Effecting customer instructions by applying all standard checks.

Handling customer queries of day to day nature via telephone, face-to-face or electronically.

Acting in place of the Head of Consumer Banking Unit when absent and/or on leave.

Providing detailed information on services and products to customers.

Recommending service and product options to meet customer needs.

Conducting customer satisfaction surveys and generating business through follow-up.

Quickly identifying sales opportunities and working to achieve them.

B.I.K. Microfinance (Osu Branch) Accra

Branch Manager

December 2013 – May 2015

Resolved customer disputes.

Oversaw daily overall performance, operations and up-to-date financial records of the branch.

Generated sales lead and increased customer base of the branch.

Ensured the branch was operationally sound, and adequate documents filed.

Requested feedback on the efficiency of the customer service process.

B.I.K. Microfinance (Head Office), Osu, Accra

Customer Service / Accounts Officer

November 2012 - December 2013

Performed customer verifications.

Entered, processed and expedited customer orders.

Prepared all correspondence relating to customer services.

Addressed customer account queries and problems.

Provided ongoing support to customers.

Dealt directly with customers either by telephone, electronically or face to face.

Worked out bank reconciliations.

Prepared Bank of Ghana Prudential reports and spread sheets.

Carried out general ledger and journal import operations and monthly end closings.

Asante-Akim South District Assembly, Juaso (September 2011 – October 2012)

National Service Personnel (Accounts Office)

Assisted in preparing all account related affairs.

Performed administrative duties.

Went on supervision visits to monitor progress of projects with superiors.

Education

Kwame Nkrumah University of Science and Technology (2012 – 2014)

Bachelor of Science (BSc.) Business Administration (Accounting Option)

Ho Polytechnic (2008 – 2011)

Higher National Diploma (HND) in Accountancy

Key Competencies

Interpersonal Skills

Communication Skills - Verbal and Written

Listening Skills

Problem Analysis and Problem-Solving

Attention to Detail and Accuracy

Customer Service Fundamentals

Adaptability / Stress Tolerance

Initiative

Technical Skills

Proficient Computer user

Microsoft Office suite user

Numeracy skills

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