Sales Representative Administrative Assistant

CURRICULUM VITAE

PERSONAL DETAILS:

NAME: NKEIH LILIAN NGWANGOUNG

CELL/WHATSAPP: +971*********

EMAIL: *****.*@*****.***.

DUBAI- UAE

Visa Status: Own Visa

EDUCATION:

**** **** ******* ** *******ER GROUND SERVICES; Zabeel International Institute Of Management And Technology Dubai- UAE.

2015 Higher National Diploma in Marketing; Institut Universitaire Du Golfe De Guinee Douala Cameroon. 2009 G.C.E Advanced Level; Government Bilingual High School Atiela Nkwen Bamenda Cameroon. 2007 G.C.E Ordinary Level; Government High School Bambalang-Ndop Cameroon. EMPLOYMENT:

September 2019 Administrative Assistant Moduspec Oil & Nataural Gas Exploration LLC-FZ. Dubai UAE till present.

• Assure the readiness of the receptionist area on daily basis; open the building on time and have all front desk activities fully operational.

• Provide administrative support to engineering, project and design managers and their staff.

• Prepare and distribute meeting minutes, report, correspondence, letters and memorandum.

• Process vendor invoices for payment.

• Arrange travelling document, flight and hotel reservation.

• Take messages and direct phone calls to the chief executive officer and the entire management

• Attend to all customers and visitors in a polite and professional manner.

• Create and document index files to improve inventory management and reporting accuracy.

• Designed electronic file systems and maintained electronic and paper files.

• Made copies, scanned important documents, and handle incoming and outgoing correspondence.

• Handled and processed confidential documents.

March 2018 –August 2019 HOSTESS AL BAIT AL QADEEM RESTAURANT DUBAI-UAE.

• Make sure the restaurant looks good and ready for the day’s trading.

• Welcome have a reservation guest with or smile specific as table they requests. arrive, suggest table or escort them to their seat, if they

• Direct and instruct the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.

• Present the menu once they are seated, up-sell daily special and other items in the menu.

• Ensure guests requirement are met, should a party have special needs for small children as well as individual with disabilities or food allergies.

• Deals directly with guests and on telephone.

• Register and process guest and their assigned tables.

• Handle cash payments.

• Maintain a clean and neat front desk area.

• Maintaining a positive, empathetic and professional attitude toward customer at all times.

• Acknowledging and resolving customer complaints. 2016 - 2017 AIRPORT CUSTOMER SERVICE INTERNSHIP STUDENT CAMAIR-CO Douala- CAMEROON.

• Support kiosk use within counter areas.

• Verification of travel documentations and compliance of international travel requirement for instance; visas and passports.

• Check in passenger’s baggage and ability to lift over 70Ibs repetitively.

• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, baggage and cargo routing tags.

• Handling complaints and refunds. Maintaining the data of clients.

• Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations

• Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passengers, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently

• Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of EK flights.

• Ascertain the handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated etc.) then ensures that appropriate special services and facilities are provided to meet the special services requirements of the customers.

• Monitor unclaimed baggage and ensures that details are quickly updated in World Tracer and that OHD (on hand) stickers are attached to these bags.

• Assist passengers and make sure their journey across different facilities in the terminal are done in a timely and efficient manner

LANGUAGES:

Fluent in English and French.

CORE QUALIFICAATION:

• Good Amadeus computer and sabre background software system. in windows, Microsoft word, Excel and can also work with

• Good communication and customer oriented skills.

• An excellent team player can develop and motivate large staff.

• Great influential and interpersonal skills.

• Effective multitasking and very much flexible with working hours.

• Ability to confidently interact with people of diverse cultural backgrounds

• Expert in services with reputed service relationship and fast learner.

• Flexible to adapt with difficult circumstances and situations.

• Dynamic and friendly, results oriented with focus targeting at quality performance.

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