Lynn M. Providence

Ocoee, FL 321-***-**** adg6b0@r.postjobfree.com

.linkedin.com/in/lynn-providence-b4456413

Human Resources Director

Strategic and innovative HR leader who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. The empowering of leaders who support companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. A genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.HR Skills

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

Mediation & Advocacy HR Policies & Procedures

Staff Recruitment & Retention

Employee Relations

Benefits Administration

HR Program/Project Management

401K Administration

Orientation & On-Boarding

Training & Development

Performance Management

Employee record retention

Exceptional Interpersonal Skills

Professional Experience

Director of Human Resources

WeCare tlc – Lake Mary Florida

2017 – Current

Managed all Human Resources activities for over 250 employees in nine states. Hired to create a strong Human Resources department, provide strategic and operational support in partnership with the executive leadership team. Planned and implemented all human resources initiatives designed to maximize organizational effectiveness. This is done through performance management processes and job/organization design. Oversite of recruiting, as well as benefits administration.

Aligning HR initiatives with strategic business objectives

Developed all company policies and procedures from the ground up.

Overseeing all training activities.

Trainer/Facilitator of the book, “Art of Medical Leadership”, a 10-Week Leadership series that teaches comprehensive leadership tools and techniques to all organization leaders.

Producing reports based on meaningful metrics

Managing all aspect of legal issues related to employee relations

Listening and providing professional advice to employees

Educating employees and implementing activities, programs, and policies to reinforce a positive workplace and company culture

Providing coaching to build a robust and positive team of supervisors driven to the highest level of performance for employees and the company

Driving an environment of engagement, shared Success, and continuous improvement

Human Resources Manager

Performance Food Group – Orlando Florida

2011 - 2017

As a senior leadership member, I managed all Human Resources activities, including benefits, associate growth and development, associate relations and staffing, Occupational Safety and Health Act (OSHA) compliance, and HCCAP rules and regulations. Interacted with all associates, PFG corporate office, PFG subsidiaries, and governmental and private agencies.

Identified all staff vacancies at all levels and assist management in staffing all open positions. Ensure all administrative items were complete according to established guidelines (i.e., I-9 forms, employment applications).

Planned and implemented the Performance management and appraisal process to focus on aligning our workforce.

Directed training of management in the application of policies and procedures. Assed training needs within the company and coordinates the delivery of appropriate information (i.e., computer skills, management skills, etc.)

Managed and resolved all Employee Relations issues by investigating concerns and sharing resolution alternatives

Functioned as an associate advocate by representing associates’ issues to management

Developed and maintained all company policies and procedures to include effective communication with associates. Advise management of the fair and consistent application of all approved policy and procedures

Ensure all company benefits are thoroughly communicated to all new hires, and their enrollment is processed appropriately.

Oversaw process and operations to maintain the companies compliance with Occupational Safety and Health Act (OSHA)

Managed Safety compliance for the company. Ensured company compliance with all safety policies.

Well versed in Department of Transportation (DOT) rules and regulations to ensure compliance of more than45 CDL Class-A delivery truck drivers

Coached and trained all levels of management on the annual performance review process.

Director of Human Resources

GLOBAL TRAVEL INTERNATIONAL — Maitland, Florida

2008 –2010

Developed and implemented strategies, policies, and procedures to manage all aspects of the human resource department effectively and efficiently. Oversaw and direct employee relations, employee benefits, payroll administration, talent acquisition, compensation, performance management, business insurance renewals, professional development and HR training, safety program, DFWP program, and other employee recognition programs.

Implemented and policies in training, compensation, health and wellness, benefits packages, incentives, and new-employee orientation.

Fostered an open-door environment conducive to positive dialogue across the organization.

Developed a departmental strategic plan to meet the goals and objectives as dictated by the company mission. Developed a process that served to reduce turnover, increase productivity, and retain top performers companywide.

Recruited heavily for exempt and non-exempt call center employees as well as executive-level team members.

Negotiated approximately 100 salary offers and sign-on bonus packages annually at both the exempt and non-exempt level.

Brought workers’ compensation program into full compliance—trained managers and associates on procedures to follow in injury cases.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy, and benefits information.

Handled with professionalism and tact, ALL employee relations counseling, monitored coaching and counseling practices, outplacement counseling, and determining exit interview strategies.

Introduced the company’s first formal internship program and a work-from-home program, creating a flexible work environment and improving company morale.

Revised job descriptions across all levels and 20+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Responsible for unemployment claims, EEOC claims, EEO-1 annual reporting.

Along with Chief Financial Officer, I worked on the implementation of a new 401K plan. I managed all processes involved with moving our company from a Traditional 401K plan to a Safe Harbor Plan.

Strong competency in local and state laws.

Education & Certifications

ERIE COMMUNITY COLLEGE UNIVERSITY OF PHOENIX

AAS – Business Management BS in Human Resources Management

professional affiliations

Affiliations:

Society for Human Resource Management (SHRM) – Member since 1997

Central Florida Human Resources Association – Member since 2008

Trainer/Facilitator – “The Art of Medical Leadership,” a 10-Week Leadership Series - Facilitator since, April 2018

Trainer/Facilitator – “A+ Customer Service,” a 4-week Series for all hourly associates

Computer Software Proficiency

Microsoft Suite 2010 (Word, Excel, PowerPoint, Outlook, Publisher), Visio, Internet/Intranet, PeopleSoft, Ultipro, ADP Enterprise and Self Service, Paycor, Virtual Edge ATS, IBM Brassring ATS, Newton, Sharpoint

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