Name: Purnima Sharma

Phone: 840*******

Email:adg69d@r.postjobfree.com

LinkedIn:https://www.linkedin.com/in/purnima-sharma-b1016b1b3 Educational Qualifications:

Year Degree/Qualification University/Board/School, City 2016-18 PGDBA – Finance Symbiosis Centre of Distance Learning, Pune 2013-15 BCOM

Deen Dayal Upadhaya Gorakhpur University,

Gorakhpur

2011-12 12th Science:ISC St. Josheph’s Intercollege, Gorakhpur 2010-11 Matriculation:ICSE Carmel, Gorakhpur

Professional Experience:

• Work

(May 20th - Present)

Company: HDFC Bank

Location: Selaqui, Dehradun, Uttarakhand

Designation: Personal Banker

Sales:

• Maintain daily sales report

• Opening CASA

• Sales of asset products

• Sales of third party products to the customers

• Sales of credit cards

• FD and RD

Customer Service:

• Ensure quality customer service is delivered

• Recording complaints as per the specified process

• Resolving all complaints received (self, branch, other units) within the stipulated TAT’s

• Promoting all direct banking channels and ensuring that the customer is utilizing the same

• Responsibility of opening the customer account within the TAT. Operation:

• Ensure certification of documentation required for opening and maintaining customer accounts

• Error free documentation for all account opening and all customer instructions

• Maintaining tatkal kits as per laid down process

• As a locker custodian ensure that locker allotment and all other related operations is as per prescribed process

• Updation of leads generated in CRM

• Branch Journal Report

• Large Transaction Report

• Deliverable Management System

• Welcome Calling

• EOD

• Maintaining registers

• Previous Work

Experience

(2016-2018)

Company: Mount Litra Zee School

Location: Gorakhpur

Designation: Teacher

• Worked as a maths teacher at Mount Litra Zee School at Gorakhpur Awards/Certification and Achievements:

• Achieved“Star Service Excellence Award” consecutive for 6th time in a row (Jan20-July20) and still continuing.

Co-Curricular/Extra Curricular Activities:

• State level Debator.

• Interschool level Badtminton player.

• Trained in Wall Art.

• Trained Classical Dancer (Kathak)

Personal Details:

Date of Birth : 05-01-1994

Nationality : Indian

Marital Status : Single

Languages known : English and Hindi

Permanent Address :803 A Hari Bhawan Sumer Sagar Karori Mal Kal Hata, Gorakhpur, Uttar Pradesh, 273001

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