JASON MONTERO

adg67s@r.postjobfree.com 646-***-****

PROFILE: Utilize my experience and ability to manage multiple projects, liaise across sectors and provide quality customer service to guests.

EXPERIENCE: HUDSON – sbe, New York, NY November 2009- Present Senior Doorman

• Train all new employees on COYLE standards and SOP in addition to providing onboarding training

• Participate in daily quality assurance meetings with management who oversee bell staff to ensure high-level customer service needs are communicated and met

• Take a lead on all transportation for VIPs, groups and airlines

• Provide quality customer service for all guests from the moment they enter the property until they leave

March 2008 - October 2009

Bell Dispatcher

• Handled all communication luggage related communications with guest

• Managed front door workflow across teams for guests needing assistance

• Maintained and personal inventory area for guests

• Informed guests of any hospitality related costs associated with front door assistance

January 2007 – February 2008

Luggage Room Attendant

• Managed 1000+ of daily personal inventory for clients and guests

• Developed strategic coding and tracking system for personal inventory items of guests BEAUTIFUL BARTENDERS, New York, NY March 2007 – March 2009 Bar Back, Bartender & Server

• Organized bar and food stations at private VIP events

• Ensures all stations were in compliance with health codes and standards

• Provided excellent customer service in fast paced environment with upscale clientele

ALDO, New York, NY March 2006 - January 2007

Stock Room Supervisor

• Actively sought out all inventory and answer question about merchandise

• Organized merchandise and maintained sales record for inventory control

• Performed housekeeping tasks to ensure neat, clean and safe environment

• Answered questions for store manager about merchandise and inventory

• Assisted with scheduling for department based on needs SKILLS: Proficient in Microsoft Office, Opera, Hotsos & Outlook References Available Upon Request

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