Luiza Ishankulova

Naples, FL *****

adg64x@r.postjobfree.com

+1-208-***-**-**

• over 8 years of experience in customer service and sales (Retail Sales/Tourism and Hospitality Industry);

• Bilingual (Russian/English);

• Associate degree (Tourism and Hospitality Management);

• Social Media Marketing/Advertising and creative projects;

• Able to work under stress, self-motivated, adaptable, confident, cooperative, honest, independent, productive, responsible, flexible, attention to details;

• Able to work with fellow team members in a coordinated effort to accomplish company goals;

• Permanent Resident of the United States, with valid driver license, clear background, healthy lifestyle;

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Fragrance Business Manager

Dillard's, Inc. - Ogden, UT

July 2016 to Present

Team development

Training and coaching

Sales increase

Marketing

Event planning

Scheduling

Interviewing

Product knowledge

Market analysis

Russian speaking representative

Melaleuca - Idaho Falls, ID

May 2017 to July 2017

Russian Speaking Customer service Call Center

Sales Associate

Macy's Inc. - Idaho Falls, ID

February 2016 to June 2016

• Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs

• Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of a company and the purchase

• Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor

• Maintaining selling floor presentations, and restocking them as needed

• Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties

• Handle all returns courteously and professionally

• Responsible for achieving personal sales goals and Star Reward goals

• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to customer – the most important person in stores

Sales & Marketing Manager

Gulnar Tour - Tourism Company - Almaty

May 2010 to May 2014

Researching travel options & presenting the best deals in terms of requirements. Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner. Filing, photocopying and general administrative duties. Building strong relationships with clients.

Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, currency etc. Monitoring bookings throughout the working day.

Negotiating corporate and best rates with hotels.

Advising on and organizing visas & passports.

Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates. Handling high numbers of incoming calls from direct customers and travel trade. Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Far East.

Education

Associate Degree in Tourism and Hospitality Management Turan College - Almaty

2009 to 2013

Skills

• Customer Service (8 years)

• Communication (8 years)

• Computer Skills (6 years)

• Analysis (6 years)

• Team Leadership (4 years)

• Training (4 years)

• Time Management (4 years)

• Problem Solving (4 years)

• Public Speaking (2 years)

• Presentation Skills (2 years)

• Retail Sales (6 years)

• Retail Management (3 years)

• Budgeting

• Upselling

• Hospitality Management

• Russian

• Salesforce

Links

https://www.facebook.com/luiza.ishankulova

https://www.instagram.com/luiza_ishankulova/

Awards

Pacesetter Award 2017

March 2017

“Dillard's Pacesetter Award”

Top Sales Associate

Pacesetter Award 2018

January 2019

"Dillard's Pacesetter Award"

Top Sales Associate

Certifications and Licenses

Certified Fragrance Expert

Present

The Fragrance Foundation Training

Pacesetter Award 2019

February 2020 to Present

“Dillard’s Pacesetter Award”

Contact this candidate