Janet D. Higgins

**** ***** ****** ****: 908-***-****

Linden, New Jersey 07036 adg63d@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

·Dedicated Warehouse Clerk with 20+ years of experience in Warehouse, Logistics, and Manufacturing operations

·PC skills using Microsoft Office (Word, Excel, and Power Point), and email

·Adept to SAP, LMS-EDI, JDE, Exotrac, and RF scanners

·Competent at coordinating and expediting components and finished good movement with carriers

·Shipping and Receiving Scheduling through calls, emails, and using Appointment Plus

·Ability to pick, pack, and scan product with accuracy

·Proficient in customer service communication with customers, carriers, internal departments, and Logistic centers

PROFESSIONAL EXPERIENCE

SPEED GLOBAL SERVICES c/o DUGGANS TRUCKING, Linden, NJ

Customer Account Representative 2017 - 2020

·Work closely with customers and carrier partners concerning cargo status and/or to obtain customer information necessary to complete delivery.

·Plan routes for received orders using computerized dispatching system to identify, group, track and report on cargo.

·Process changes such as rescheduling, order cancellation or modification, including all customer communication and follow-up.

·Act as a liaison between customers, clients, and carriers.

·Communicate with carriers using established guidelines.

·Effectively manage customer issues and complaints to resolution, as necessary.

·Ensures daily work assignments are complete; escalating if obstacles present.

·Timely communication provided to each internal department to address issues and /or complaints.

·Manage the day-to-day POD process, including collection and weekly audit of documents.

·Billing for multiple customers which generated growth in revenue

RECKITT & BENCKISER — Belle Mead, NJ 2009 - 2016

Team Resource Manager, 2014-2016

·Supervised entire 3rd shift of multiple departments in fast-paced manufacturing plant

·Staffed Operations according to skill and ability

·Verified and entered correct quantities according to receipt paperwork and physical counts with accuracy

·Inventory organization, racking and warehouse locations, inventory cycle counting and reporting

·Interacted and communicated with multiple departments regarding inventory, planning, schedules, safety, housekeeping and personnel issues

·Coordinated with yard jockey for yard check of trailers on premises, utilizing Exotrac

·Signed trucks in and out of facility

·Created bar-coded labels for components and warehouse locations

·Spear-headed OS&D project for reduction, through mentoring training, and shipping accuracies

·Worked closely with Shipping and Receiving Clerks for cross training

·Received incoming components and materials in JD Edwards, SAP, and LMS

·Shipped finished goods straight from production, on to trailers with accuracy

·Entered correct information from driver Talley sheets into LMS to generate bill of ladings for shipments

·Located freight throughout warehouse

·Maintained good housekeeping and safety standards

·Accurately loaded shipments to distribution center

·Proficient using PC which enabled me to produce barcoded labels, inventory information as well as receiving and shipping logs

L'OREAL USA — South Brunswick, NJ 2002 - 2007

Material Movement Specialist

·Accurately loaded shipments onto appropriate trailers

·Located freight to shipping racks and dock locations

·Sorted freight and coordinate shipments to be palletized and located to appropriate locations in the warehouse

·Pick and pack orders to an automated light system to ensure accurate shipments

·Performed fulfillment duties: reviewing and prioritizing available orders

·Auditing and verified picked orders

·Quickly unloaded all customer freight, managed customer relations and all document processing

Janet D. Higgins - Page 2

822 Jackson Avenue

Linden, New Jersey 07036 Cell: 908-***-****

RECKITT & BENCKISER — Belle Mead, NJ 1987 - 2001

Logistics Operator, 1994 - 2001

·Maintained and followed DRP requirements as provided by planner

·Maintained department-appropriate housekeeping and safety standards

·Actively participated in team concept environment in all facets of the job

·Appointed 3rd shift team coordinator to serve as mediator for operation issues

·Proficient using PC which enabled me to produce barcode labels, inventory information as well as receiving and shipping logs

·Loaded finished goods from production to appropriate trailers for shipment to various distribution centers using SAP procedures

Packaging Line Operator, 1994 – 1995

·Performed production line duties from beginning to end of process

·Worked in a team environment

·Communicated with line technicians, logistics operator and planner regarding production and line processes and procedures

·Maintained OSH, DOT and audit compliance

Elsner Operator, 1993 - 1994

·Responsible for operating Elsner equipment which cut up to 7001bs of woven fabric for preparation of Chubbs and baby wipes

Warehouse Clerk, 1987 - 1993

·Oversaw and maintained administrative process of warehouse operations

·Manually processed bills of lading

·Coordinated hazardous material transport including issuing placards

·Provided customer service and support to Traffic Department

·Performed administrative duties as required

EDUCATION

Kean University

Union, NJ

Criminal Justice/Public Administration

Sophomore

GPA 3.0

Robert Walsh Business School

Union NJ

Certificate in Computer Application

Plainfield High School

Plainfield, NJ

Diploma

REFERENCES FURNISHED UPON REQUEST

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