Sales Customer Service

Polly R. Soogrim

Queens, New York, ***** 347-***-**** adg633@r.postjobfree.com

Professional Summary

●Strategic and creative thinker with 9+ years of experience in sales, visual merchandising, and brand management

●Strong people manager who can expertly recruit, train, and lead sales teams, with a track record of meeting weekly revenue and performance goals

●Effective problem solver and communicator, with high performance remediating customer complaints and providing excellent customer service

Work Experience

Express Inc., New York August 2015 – January 2020

Brand Manager

●Represent the brand through client interactions and act as a brand ambassador in the community

●Enforce consistent focus on delivering an exceptional and positive customer experience in a client facing role

●Lead the visual execution of the store according to company standards

●Use creative initiatives to drive profitable results

●Analyze business needs and create action plans to accomplish all financial goals by utilizing financial reporting

●Interact with C-level executives through internal visits and company meetings

●Assist in recruiting, hiring and development of staff / scheduling talent to build a strong internal bench needed to accomplish store operation standards and revenue goals

●Manage payroll and store controllable expenses

●Draft and communicate financial figures to senior management using various in-house reporting tools

Visual Merchandiser / Visual Lead January 2014 – August 2015

●Managed and trained new and current visual associates on seasonal visual standards and procedures

●Oversaw store merchandise supply, restock, and reporting on product demand to enable revenue growth

●Acted as key business coordinator for inventory requirements to warehouse and HQ offices

●Provided customer service while multi-tasking and executing projects

●Drafted daily status reports to management team regarding store performance and identified any challenges

●Responsible for administration of schedules and management of junior associates

Visual Associate June 2012 – January 2014

●Maintained daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reporting, and loss prevention programs for multiple retail branches

●Partnered with merchandising team to make product placement adjustments based on selling, inventory ownership and field merchandising reports

●Trained and supervised team of Sales Associates, including oversight of progress towards daily sales goals

●Provided a high level of customer service while mitigating customer and employee complaints

Sales Associate/Stock Associate May 2010 – June 2012

●Provided prompt, attentive, and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times

●Fulfilled key-holder responsibilities (i.e. store opening and closing, cash handling and financial responsibilities)

●Provided Customer and After Sales service (i.e. helping clients make selections, assist in the try-on process, and ensure compliance with all company policies, procedures, and directives)

●Worked as a team to meet daily and monthly sales goals

Skills & Interests

Microsoft Office Suite, Windows and Mac operating systems, brand management, visual merchandising, marketing, financial reporting, business management, customer service, copy editing, administration

Education

City University of New York, York College Spring 2022

Business Administration, B.A, Dean’s List, GPA: 3.5/ 4.0

Brooklyn Technical High School, Brooklyn, NY June 2010

High School Diploma, Advanced Regents Diploma

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