Sophia Branz

www.linkedin.com/in/sophia-branz-***811101

EXPERTISE

Interpersonal Communication

Attention to Detail

Team Player

Conflict Resolution

Accountability

Multitasker

Passion for helping others

Goal Driven

Self-sufficient

Highly Organized

EDUCATION

BACHELOR OF SCIENCE

Recreation, Park and Tourism Administration

Western Illinois University

2012 – 2015

PROFESSIONAL PROFILE

Outgoing professional looking to advance professionally to best leverage my engagement, recruitment and customer service skills. Not intimidated by new situations and focused on securing a growth opportunity with meaning.

EXPERIENCE

CUSTOMER ADVOCATE

Gusto, Denver, CO / May 2018 – Present

Assist HR Managers of small businesses in managing payroll, benefits & general HR needs through process-oriented problem-solving and critical observation.

Provide exceptional customer service by interacting with small business owners via phone, email, and chat to resolve payroll and benefit inquiries.

Daily management of CRM software.

Utilize various operating systems and customized platforms including but not limited to; Microsoft, Apple, Google Suite, JIRA, Salesforce, Purecloud, and Teleopti.

Collaborated with the sales team to standardize service expectations and provide actionable feedback for Advocates.

ENROLLMENT SERVICES ADVISOR

Bridgepoint Education, Denver, CO / May 2017 – May 2018

Built out a pipeline of leads and remained on top of inbound leads while managing CRM software.

Generated referrals by building and maintaining meaningful relationships with students.

Managed frequent incoming calls and inquires, provided prompt responses to emails with the purpose of emphasizing and supporting the organization’s value and proposition.

Assisted students with enrollment and onboarding processes while ensuring student satisfaction.

Oversaw a team of entry-level representatives and served as a mentor.

ACTIVITIES/VOLUNTEER COORDINATOR

Johnson Adult Day Program, Englewood, CO / May 2016 – May 2017

Organized and facilitated daily programs and activities to maintain and improve the physical, cognitive and emotional well-being of adults with special needs and memory loss.

Recruited, managed and trained volunteers.

adg62a@r.postjobfree.com

Arvada, CO

303-***-****

Customer Experience

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