Manager Assistant
Resume:
PRISCILLA MANGANYI
***** ******* ** # *** ** # EMBALENHLE # 2285 # SECUNDA # MPUMALANGA
+277******** # adg629@r.postjobfree.com # LINKEDIN.COM/IN/PRISCILLA-MANGANYI
Summary
I am a versatile professional with more than 10 years experience in a variety of industries in the administration-based capacity, providing support to senior executives. I am a self-starter, energetic and easy to adapt to new environment and the workload. I am also an expert in building client/vendor databases. Excellent time management skills with demonstrated ability to prioritise and handle multiple projects in face-paced environments. Customer service focussed, detail-orientated with success implementing solutions to create optimal efficiency. I work well independently and as a team member without ANY SUPERVISION. I have sharpened my organizational skills, attention to detail, ability to work with speed, flexibility, focus and diplomacy such positions require. I have the ability to build wide and effective networks of contacts inside and outside the business and also upholds ethics and values.
Skill Highlights
CRM, Paradigm, Pastel, PropWorx 6
Account Reconciliation
Customer Service
Language Proficiency
Research and Implementation
Excel Micros
High technophilic skills
Workload Management and high accuracy
Experience
Insurance Administrator/Data Capture - 03/2018 to 08/2020
Multilink Financial Services
Research and compare South African medical, life and Investment schemes.
Life cover, investments, health and vitality monthly updates.
Handle enquiries and update member info and plans.
Liaise with the Medical authorities and generate a work in flow for the office.
Relieve the Receptionist at the insurance and Conference venues.
Assist on office and catering stock.
Book meetings and follow ups for Brokers and Management.
Help the Programming department with VBA coding on.
forms and other office documents.
Edit and create new forms on Adobe Acrobat XI Pro.
Manage company’s database on new and old client.
Retrieve IC10 codes on clients and medical practitioners.
Accounts Reconciliation for the property department.
Programme Coordinator – 05/2016 to 10/2016
Aleph Learning Academy (Damelin Secunda)
Handle enrolment process every semester, registering of students at the DHET, recording and sending results off to the DHET and
preparation of exams, venues, allocate seating and invigilation schedule.
Handle safe-keeping of question papers, computers and stationery.
Capture tests and exam results, print result letters, manuals and eBooks.
Handle quote and invoicing, update monthly payment, send reminder messages and emails to account holders. Process payments, handle cancellations and refunds, order books, office equipment and stationery.
Reconcile accounts and monitor payments.
Operates multi-line telephone system to answer incoming calls;
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming calls, determines purpose of calls, and forward calls to appropriate personnel.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Administrative Clerk – 05/2014 to 02/2015
Servest Security (Sasol Secunda)
Answers incoming calls, determines purpose of calls, and forward calls to appropriate personnel.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Travel arrangements, diary managements, coordinating shifts for security officers
Tracking crime, traffic misconduct incidents and reports for the Managers and Shift Commanders.
Drafting business forms and sending them to the Managers for approval.
Administer daily operational KPI and measurement info, coordination and administration of operational deviations.
Receptionist/Orders Clerk – 10/2013 to 12/2013
Calcutta Spices
Handling customer queries telephonically and online.
Marking off stock in the dispatch department and registering drivers’ departure to various destinations.
Control petty cash flow and petrol cards.
Preparation of budget and controlling operational costs.
Record daily fleet movements and mileage and compile report on the outcome.
Tracking the movement of vehicles on Ctrack.
Confirmation and reconcile slips from weighbridge.
Assist on recruiting drivers and mechanics for the workshop.
Ensure drivers’ HSE files are kept up to date and arrange vehicles for service.
Capturing new medical applications for the new business department.
Data Capturer/Cards Administrator – 12/2010 to 04/2013
Discovery Health
Capturing new medical applications for the new business department.
Quality and accuracy surveying for captured data.
Transferring information from the documents received onto in-house system (Paradigm).
Creating clinical cases for Case Managers.
Review document received and to prepare these documents for storage either on-site or off-site and/ or, accuracy and speed, efficiently into paradigm.
To manage all day-to-day deliveries into Discovery and to assist Members by printing new mem-bioship cards when required.
To scan high volumes of documents received from Sorting & prepping and to ensure that documents are scanned accurately, clearly and timeously.
To receive items from both internal and external parties which need to be collected or distributed into the business via the inter-nil mail channel.
To perform data scrubbing and bulk uploads and to ensure.
Working according to Pinpoint standards and protocols and work towards a daily target with regards to quality and quantity in order to ensure that Service levels are met.
Sales Support/Team Assistant – 10/2008 to 07/2010
Match Hospitality (FIFA Affliates)
Loading leads on the CRM and converting them into accounts.
Compilation of client list for KAE’s.
Data capturing for ticket sales and queries and forwarding them to relevant KAE’s.
Selling hospitality packages tele-phonically and sending out up-dates on stadia and the whole event.
Deal with catering, technical or any other issue we come across that concerns us and clients in the stadia.
Provide customer liaison and concierge services to international clients in the suites.
Receptionist/Assistant Sales Consultant– 07/2007 to 09/2008
Esizwe Technology
Answering phones and directing calls to relevant people, Greeting, welcoming, and directing visitors appropriately.
Minutes taking in meeting, typing and distributing them
Maintains security and telecommunications system.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operate telecommunication system by following manufacturer’s instructions for house phone and console operation. Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed. Assist in stock-taking, loading and dispatch orders. Order office supplies, count stock and update inventory.
Handle travel arrangements for Directors (business and non-business-related
Receptionist/Team Assistant – 06/2006 to 07/2007
Rawson Properties
Answering phones and directing calls to relevant people
Minutes taking in meeting, typing and distributing them
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Help with sitting in show-houses, taking photos of properties and compiling catalogues.
Liaise with the municipality on monthly water and lights statements.
Education
Academy Of York
2020 –Completed
HR Management
Certificate
Falcon Business Institute
2005 — Completed
MS Office Suite packages, Pastel Accounting Version 6.0, Windows 98,
Business English, Basic Bookkeeping, Internet & Typing Speed
Diploma - Business Computing
References
Achievements
Maruatona Secondary School
2001
Grade 12
English, Afrikaans, Sepedi, Mathematics, Physical Science, Biology
Hesti Viljoen - Multilink Financial Services Tania Van Der Merwe – Sasol (Servest Security)
HR/Office Manager Manager
adg629@r.postjobfree.com adg629@r.postjobfree.com
Gilad Sabah - Calcutta Spice Works Sugan Poobalan - Discovery Health
Manager Operations Manager
Mandi Loots - Strategic Personnel Deon Pillay - Esizwe Technology
Director Director
adg629@r.postjobfree.com adg629@r.postjobfree.com
Heidi Bunge - Rawson Properties Ali Ndlovu - Falcon Business Institute
Franchisee Institution Owner
082******* adg629@r.postjobfree.com
1996 – Head of the School’s debating Team (Maruatona High School)
2001 – Deputy President of the School’s LRC Commitee
2001 – An Award for promising Learner of the year on Languages (Maruatona High School)
2012 – An Award for Performance Excellency (Discovery Health)
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