Michael E. Young Jr
**** ******** ****, **********, ** 23703
adg617@r.postjobfree.com
www.linkedin.com/in/youngmike882
EDUCATION
Bachelor of Science May 2014
Norfolk State University, Norfolk, VA
Major: Business Management
SKILLS
Customer Service Client Relations
Active listener Problem solving
Critical Thinking Time Management
Attention to Detail Microsoft Office Suites
WORK EXPERIENCE
United States Postal Service Suffolk, VA 23432
July 2017 – Present
Rural Carrier Associate
Duties, Accomplishment and Related Skills:
Load, unloads and moves bulk mail and performs other duties incidental to the movement and processing of mail.
Separate all mail received from trucks and conveyors units for dispatch and deliver mail for delivery to distribution areas.
Maintain and orders mail supplies. Kept the mailroom neat and organized.
Process return mail and understanding customers' needs and tailoring services to meet expectations.
Provide prompt, courteous service to all internal and external customers.
Respond to customer requests within defined turnaround times.
Help identify ways to improve efficiencies.
Receive and process out-bound USPS & FedEx mail/packages using various software and mail equipment.
Timely process and deliver all incoming mail and packages.
Maintain daily records of mail processing for billing purposes.
Prepare UPS or express letter/packages
Priority Automotive, Virginia Beach, VA 23456
February 2016 – July 2017
Lot Attendance/Vehicle Detailer/Driver
Duties, Accomplishment and Related Skills:
Washing cars and preparing them for delivery.
Assisting with the moving of vehicles on the lot.
Interaction and coordination with drivers and management.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned.
Limited to light physical effort is required including the handling of average-weight objects (up to 50 pounds).
Generally requires a great deal of standing for long periods of time, walking and bending.
Requires the ability to work outside in all weather conditions.
Requires some flexibility in working hours.
Maintains new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.
Places buyer guides and stock tags in vehicles.
Keeps new and used vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.
SCHOOL HISTORY
Norfolk State University, Norfolk, VA, September 2011-May 2014 – BA Business Management
Experience with data entry and spreadsheets
Demonstrated leadership through campus activities
Strong understanding of business efficiency methods
Able to work independently or as part of a team
Worked well with all levels of management
Assisted in creating a training program for seasonal workers that is still used to this day
Assisted in creating a communication process between all levels of management
Utilized accounting information to improve decision-making and internal controls
Controlled costs, prepared quarterly budget and forecasts
Developed marketing strategy and trained marketing staff
Collected data for research and preparing reports
Transcript data into computer
Assisted with tracking information to provide recommendations for project execution
Professional Skills
Microsoft Office-Excel, Outlook, PowerPoint, Word, Introductory Access, Social Media-Facebook, LinkedIn