Front Office Executive Assistant

Manisha Dasgupta

Address : No.**, Nethaji Street, Saidapet, Chennai - 600015

Phone Number : +91-967**-*****

Email : adg5x1@r.postjobfree.com

Career Objective : Seeking a position to utilize my skills and abilities in the Hospitality Industry that offers professional growth while being resourceful, innovative and flexible.

Educational History :

M.B.A – Human Resource from Annamalai University

BBA – Completed from Annamalai University

Finished One Year Diploma in Aviation & Hospitality Courses from Frankfinn, Kolkata

Professional Experience:

Feathers Hotels, Chennai

Position Title: Business Development Manager – Events from Sep 2019 to till date.

Tenova India Pvt Ltd – Chennai

Position Title: HR & Administration from July 2014 to August 2019.

The Raintree Annasalai, (Eco-Sensitive Business Hotel) Chennai.

Position Title: Sr. Sales Executive from Sep 15th, 2013 to 30th June 2014.

The Raintree St. Mary’s (Eco-Sensitive Business Hotel) Chennai.

Position Title: Duty Manager from July 15th 2010 to Sep 14th 2013.

The Sunway GRT Grand, Pondicherry

Position Title: Guest Relation Executive from 23rd May, 2010 to 10th Sep, 2010

Hotel Promenade (Sarovar Groups Of Hotel, Pondicherry)

Position Title: Guest Relation Executive from 23rd August 2008 to 10th May 2010

Sales Qualifications:

Sales & Business Development

Strategic & Market Planning

Key Account Management / Retention

Contract Renewals

Price Negotiation

Budgeting

Presentation

VIP Guest Record Maintaining

Group Bookings and rate fixation

Handled Residential Conferences

Close follow up with all the departments for any guest needs

Inviting potential Corporates to Hotel Tours and explain the facility

Guest Relation Operations :

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition

Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition

Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program

Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information

Providing guests fast, friendly and efficient service while managing guests on telephone.

Telephones and Reservations handling.

Ensuring adherence to Company standards, Policies and Procedure and Audit requirements

Work in close coordination with the Front Office Manager and assist him in providing information and help in decision-making

Handling Reservations & Responsible for V.I.P arrivals and departure

Handling the Guest queries / Complaints

Admin & HR Operations:

Provide Salary report for staffs to HR / Accounts.

Assisting HR Manager for preparing Leave Report.

Checking and regularizing attendance for all the employee both office and site

Checking individual employee’s travel cost

Making travel arrangement for employees ( purchase of flight ticket both domestic & International)

Forex Handling

Visa Application and follow up with consulate

High Negotiation with vendors prior to any purchase

Helping the staffs with necessary documents for visa application and hotel arrangements.

Working closely with Foreign Offices for any internal or external requirement.

Vendor Negotiation

Special Skills:

Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator & hard worker.

Computer Skills:

Microsoft Word, Outlook, Excel, Access, PowerPoint and usage of Internet Explorer.

Hotel Software:

Fidelio

Protel

IDS - Fortune Enterprise V3.3 / Express & Express V4.1

Champagne – Fourth Dimension

Language Ability:

English : Excellent

Hindi : Excellent

Bengali : Excellent

Tamil : Good

Personal Details:

Father’s name : Mr. Shambhu Dasgupta

Date of birth : 19th February 1989

Religion : Hindu

Gender : Female

Nationality : Indian

Marital status : Married

DECLARATION

I hereby declare that the information furnished above is true and best of my knowledge and belief.

Yours Sincerely

Manisha Dasgupta

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