Chris Borntraeger

**** ***** ****** *********** ******** and Technology Professional

Franklin Park, IL 60131

adg5w1@r.postjobfree.com

847-***-****

CAREER OBJECTIVE

An experienced technician looking to secure a position where I could apply my knowledge of computer abilities and technical troubleshooting in a way that brings a benefit to the company as well as provides an opportunity to grow my own knowledge in an information technology setting. Associate in Science, Information Sciences and Technology, May 2018 Pennsylvania State University, University Park, PA Graduated on the Dean’s List with a 3.57 GPA. Related coursework includes Intro to Networking, Intro to Database, Intro to Web Design and Development, Advanced Programming, Technical Calculus.

Associate of Applied Science, Automotive Technology, May 2012 Triton College, River Grove, IL

Graduated with a 3.33 GPA. Related coursework included Technical Mathematics and Electronics.

EDUCATION ADDITIONAL SKILLS

PROFESSIONAL EXPERIENCE

End User Support Technician

American Hotel Register Company Vernon Hills, IL Oct 2018-Present In my time with the IT team, I quickly learned to do various tasks to help the company run efficiently. These tasks include creating new employee profiles using software such as Active Directory and Office 365, ensure proper VoIP connections through Interaction Administrator, setting up new PCs, and granting proper access permissions based on the employee’s role. My team has also taken on the role of Help Desk, where I help diagnose and solve numerous varying issues as they arise with associates on the phone. I also tackle other tickets as they come into our queue.

Lead Laser Engraver

American Hotel Register Company Vernon Hills, IL Feb 2015-Oct 2018 In my role as Lead Engraver, I was responsible for managing employees, overseeing the day-to-day operations of the department, and coordinating future projects. One of the most important tasks was troubleshooting and diagnosing various hardware and software issues with both the computers and lasers. Customer service is also a crucial part of the job; ensuring the customer got exactly what was desired was essential. Some other duties include editing images and photos using CorelDraw to bring them to a usable quality, and training new staff members.

Laser Engraver

American Hotel Register Company Vernon Hills, IL Apr 2013-Feb 2015 My first role at the company included engraving various products, being sure to have them done in strict deadlines. I would create visual drafts for customers to review before engraving the final product. I quickly became adept at the various Microsoft products, such as Office and Excel. Available upon request

• Experience with the following:

Windows/Apple OS;

hardware/software updates; VoIP

system knowledge; SAP; numerous

regularly used programs

• Help Desk Calls/ticket queues

(Customer/Associate Service)

• O365 Admin proficiency

• Ability to prioritize tasks &

document procedures properly

• Basic appreciation for Cisco

products

REFERENCES