Professional Summary:

Analytic social service professional, who is a technically inclined problem solver with wealth of operational knowledge in Medical and Social Service atmosphere. Over 15 years of management experience in a Health and Human service environment with a history of making data driven decisions. Leads multidisciplinary access team to improve patient and provider experience. Strong business acumen proven across a wide variety of scenarios. Ability to quickly learn develop and adapt to a challenging and frequently changing environment. Success in client relation management and development while working collaboratively to ensure all stakeholders satisfaction while adhering to the highest standards.

WORK EXPERIENCE:

Adapt Community Network (Formerly United Cerebral Palsy of NYC) - New York, NY

Coordinator of Operations 7/2017-Present

●Oversee day to day operations of the department. Responsible for several programs and manages the technical, managerial, ancillary, and clerical and support staff (Union and non-union) of these departments. Implements improved systems and procedures, monitors systems and controls and audit programs

●Manage relations between union leaders and management and design and implement training programs.

●Stay abreast of regulatory agency standards to ensure compliance with applicable regulatory agencies (i.e. OSHA, OPWDD, HIPPA, DOH, OMH, JCAHO).

●Evaluate and track staff development on a periodic basis for advancement opportunities through direct and constant feedback on performance.

●Interview and recommend hiring of new staff, discipline and discharge of all subordinate personnel. Assist in departmental orientation, mentoring, and training of new staff.

●Collaborate with various department administrations to develop and deliver training materials for staff across different programs.

●Interprets, implements, and enforces policies and procedures.

●Quality assurance over several programs including site visits, investigating incidents utilizing Root Cause Analysis, and taking corrective action to resolve conflicts and patient/family complaints.

●Track program outcomes to routinely report back to various groups, including funders, senior leadership, and other stakeholders.

Program Director 2015-2017

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●Lead multiple projects along various lines of business which require conflict- resolution, time management, multi-tasking, and organizational skills.

●Participate in a collaborative committee to ensure higher morale of employees by organizing team building events and pioneering innovative programs.

●Provided overall supervision to staff including Registered Nurse/Licensed Practical Nurse.

●Plans and schedules work for staff to ensure proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties. Ensures adequate staffing for unexpected/emergency coverage.

●Facilitated meetings between disciplines with internal and external providers.

●Conducted investigations and completed detailed reports for internal and external agencies.

●Participated in hiring, orientation, performance evaluation, discipline and discharge of union and Non-union staff.

FEGS Health and Human Services - New York, NY

Residential Service Coordinator 1998-2015

●Conducted outreach for individuals with mental illness.

●Managed a program budget, supervised staff, and developed business opportunities.

●Assessed and monitored policies, procedures and systems to ensure compliance with federal, state and local regulations governing the operation of residential services.

●Trained and mentored several Site managers on ways to improve the quality of services within the program.

● Resolves all operational issues and complaints to promote patient satisfaction.

●Participated in hiring, orientation, performance evaluation, discipline and discharge of union and Non-union staff.

●Conducted internal/external investigations based on incidents reported. Write a detailed report and present findings and recommendations to agency. Contact external parties as part of the interview Process.

Rising Ground( Formerly Leake and Watts)- Yonkers, NY

Quality Improvement Personnel 2007-Present

●Conduct in-services to ensure required annual training's are met in a timely manner.

●Monitors individual's financial accounts to ensure adherence to state and agency policies

●Participates in meetings with ACS discharges for individuals who will be entering the OPWDD system.

●Assisted Management teams with compliance with Federal, State and agency regulations.

●Prepared periodic trend analysis summaries and deadlines with corrective actions

RELATED SYSTEM SKILLS:

Microsoft Word Medisked Microsoft Excel

Kronos Ultipro ADP payroll

Precision Care Foothold

EDUCATION:

Hunter College CUNY, New York, NY

Bachelor of Arts: Sociology, Major

Borough of Manhattan Community College, New York, NY

Associate of Arts: Liberal Arts, Major

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